Kate S. said: "This cafe was a delightful surprise and the best cafe I have been to in a long time! The pizza was just to die for – I had the smoked salmon and capers pizza while my friend had the smoked chicken. I ate that whole thin crust…" read more »
My partner and I came here on a voucher – $20 for $40 worth of food and drink. We were pleased with the cafe itself which we found very clean and simple – well presented.
We each ordered hash cakes, coffee and a cake to share from the cabinet. The coffee that came out had good strength to it but slightly watery – not quite the velvety creaminess that I look for in a flat white. The cake was rather tasty to begin with but as we got through it, it tasted a somewhat undercooked. Though the serving size was quite generous.
When our hash cakes came out we were somewhat underwhelmed with our single hash and two overcooked poached eggs (3 out of the 4 had hard yolks). The serving of bacon and portobello mushroom was disproportionately generous compared to the hash cakes, which we would have thought would be the main star of the dish… In failing to keep up with the name of the dish, we were also confused about where the “s” in hash cakes came from as it would suggest there being more than one. This certainly made us consider that we got a “voucher-sized” meal.
Aside from the negatives of the dish, however, I was pleased with other aspects individually. The hollandaise was very tasty and I did actually appreciate the quality and serving size of the bacon.
I initially want to give 3 stars but my partner said he’d give it a 1. So I compromised and gave 2 out of 5.
How long does it take to toast a bagel & put it on a plate with some jam & butter? Very disappointing experience this morning at Cafe People…went up to the barista enquiring how much longer did I have to wait for my bagel (it had already been 15 minutes then), the barista did not even look at me but simply replied: it’s on its way. Oh really? Finally, another 5 minutes had passed and the owner brought out the bagel with no apology or acknowledgement whatsoever about the delay! This sort of customer service will definitely win this business a lot of success in the future, NOT!!!
I will only order coffee from now on if I HAD to frequent this cafe again!
P.S. Just received a call from Duncan, the owner, asking why I had to write such a comment in a public forum like MenuMania? First of all, I do appreciate the fact that he called to explain the whole ‘bagel incident’, however, I do consider what had happened this morning was unfortunate and this comment should sumply be taken into account as a way to improve in customer service.
I’ve been going to Cafe People for a while and they do good coffee and delicious food and I will continue to go there in the future despite of the slip.
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