New Zealand Herald

Reviews for Carl’s Jr

by Richard F.
29th March 2013

Absolutely awful. We went there with 2 children, and waited over 20mins for basic burgers and chips…while other adults were served who had arrived after we did. We kept asking our waitress but had to go in search of a manager before anything was done. The food was cold and hard, Crisscut fries soggy and too oily. Tables were sticky and untidy. I was cursing myself why i took my family in such a sloppy place and ruined our night. The manager was clearly not interested at all, Don’t bother complaining either – we emailed the Head Office and haven’t had anything done…I know it’s only basic food but surely they could get something right. Ruined our night out, won’t be going back again ever!

by Tommy
19th January 2013

Went there today as I heard about it.

It was unbelievable how poor customer service they provided.

Drove thru to order the mushroom burger combo, staff did not even greet us when we arrived at the payment cashier but just gave us the efpost machine…. ridiculous!!!

After I entered my pin, she was chatting with another co-worker….so poor customer service!!!!!

Her name was Shana or something like that, Indian lady who worked on today shift (19 Jan 2013 at 5pm).

Then I went home to taste the burger…..found out it was tasteless….not sure why….

Even MacDonald’s provide much beta services and better burger than this burger chain!!!

If you are thinking about having burger I would suggest you go for “burger fuel”, higher quality burger and excellent service!!!

Unless you don’t care and just want waste your $$$$ with that kinda poor service or food….

by Mike B.
16th January 2013

I was here the day after they opened, and have been there 6 times since. They share the char grilled technique with Burger King, but that’s all they share. Carl’s Jr tastes far better and is presented better, burgers are bigger and faster. The skin-on fries taste better too. Only once were my fries not as hot as I’d like, but it was 15 minutes to closing and I was the last person there. I’ve never had hot fries at any BK here. The burgers can be a bit messy, especially with the lettuce-rather-than-bun option, but beats a dry burger from BK. And while hardly ‘healthy’ I like the lettuce option just because it tastes good! Why anyone would go to BK when there’s a Carls Jr is beyond me.

by Karina P.
10th January 2013

It was very busy when we were there the burgers are very big and fresh off the grill our order came very quick and was brought out to our table, the dinning room was being cleaned constantly by staff members which were very helpful in refilling our drinks when we ask, I would recomend comming here for a burger they are awsome, and the place is clean and friendly staff

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