Reviews for Casa Tua
by Jacqui Hida
one month ago
With a gold card in the entertainment book, we were expecting great things from this restaurant. But it is a mediocre place with poor service. A couple who arrived after us, got served before us, with a full run down of the menu and all the specials for the evening. We were just given menus to read. When they eventually took our drinks and food order, we weren't served the drinks until I asked what had happened to them as they eventually brought our entrees out. The food was quite tasty but small portions which we don't usually mind, until they brought my feta/ spinach cannelloni . Just 2 small tubes served on a tiny dish. I thought I had ordered a starter by mistake.
The venue looks to be recently decorated, but is cramped, loud, cold and draughty with their plastic clad extension. It was busy on a Thursday evening, and the young inexperienced unenthusiastic staff didn't seem to cope well. No smiles, eye contact and not much idea of who and when to serve. We wouldn't go back here to eat.
2 months ago
Really nice food and staff. Quite noisy when a full house is the only thing to be aware of
by Ryan Worsfold
3 months ago
My girlfriend and I dined in on Wednesday night after being recommended by a family member, and I must say we were not disappointed!
We really enjoyed our time at Casa Tua. Warm, friendly and prompt service, beautiful authentic meals with generous 'Italian family' style portion sizes - couldn't really ask for much more.
We had planned on getting desert as well, but after the mains there was simply no room left - we just had to call it a day.
you definitely wont leave Casa Tua hungry!
As someone that works in hospitality myself i knew it would be the case that only the disgruntled diners every bother to rate restaurants online - so i thought i would make a special effort to let people know how nice our experience was.
by Graham Rea
7 months ago
I don't like giving negative reviews but you need to understand what you get for the money.
A review of the takeaway menu.
We have purchased from the takeaway menu several times recently and the Pizzas are not too bad.
But tonight we purchased the Calamari and Smoked Salmon Fish Cakes. hmmm.. $9 each for 2 salmon fishcakes which are after all mainly potato (oh and some Rocket) and $1.50 each for 8 squid rings (oh and some rocket)??? I see that the takeaways are priced at close to Dine in, and while it was all quite nice (if a tad salty) I can't help but think that Casa Tua think they are a bit better than they really are.
by Mrunmayee Godbole
8 months ago
Bought a voucher online, for a three course meal. The staff/service is ok.
The risotto was fine but cold. The fettuccine was under cooked and again - cold. To top it the restaurant had flies :o .. Overall was a bad experience. If not for the voucher it's definitely not worth the price!! Disappointed!!
8 months ago
I have one good thing to say about this restaurant: the service was fantastic. But from here it goes down hill.
Firstly, we are given cutlery and wine glasses. The cutlery is nothing fancy, our red wine is eventually served to us in white wine glasses. To top it off, the wine that was recommended to us was very poor.
The seafood pasta dish had a lack of ingredients, and what was used was very poor. The dish had two mussels, and a handful of miniature frozen shrimp and chopped up frozen calamari. At $30 a main you would expect 5-8 mussels, some large prawns and full calamari rings. It also lacked herbs and tomatoes in the sauce, which essentially was just water that I assume had accumulated when the seafood was defrosted. Finally this was all slopped in with store bought pasta - I would expect handmade at this price.
Our other dish was the pork belly with roast vegetables and a gravy reminiscent of the powder gravy you mix with boiling water. The pork extremely overcooked, to the point of being difficult to cut and chew, and was very dry with a char-grilled taste. The vegetables it was served with were equally disappointing.
To top it off, half way through our meals we heard the pizza man apologise to the table next to us, saying their pizza would be 4 more minutes as he had burned the first one.
All in all, our mains were bland and we left a large portion of them behind - something I very rarely do.
8 months ago
I went to Casa Tua with a voucher recently and was very disappointed. As soon as I arrived to meet my friend who was already there, the waitress asked me if I had a voucher. No "Hello", just "Do you have the voucher?". I knew that this was a bad sign. Anyway, the mains didn't include vegetables which I thought has a bit of a scam since the place isn't exactly fine dining. I wish the voucher had of mentioned this. The normal price of mains is around the $30 if you don't have a voucher so you would expect that the wine list would at least be reasonable. It was very short and the chardonnay that I had (the only one on the list!) was very average. Not worth the $9 I paid for it.
Would not recommend going there with a voucher unless you don't mind paying a bit more to get the basics. I would definitely not recommmend going there if you don't have a voucher. The pork belly was very salty. The pizza did smell good though so if you do already have a voucher, maybe try that!
by Emma Wilson
9 months ago
My partner and I dined here with a meal voucher last year and we had a good mid week meal out. It was a Wednesday night with the restaurant nearly full but our orders were taken promptly and we never felt forgotten about. We enjoyed the entree and desert but our pasta mains were slightly bland. Will go back and try the Tapas bar at some point but it seems like an under utilised space next to the a busy but small restaurant,
by Susie Mccoll
10 months ago
I bought a deal voucher and together with six other family members went for dinner last night 30 November. We had booked and the table was available. We had only just sat down when the waitress told us we were not allowed BYO. She was rude and very curt. She told us that we had not read the voucher and were not allowed BYO although the Restaurant was a BYO restaurant.
I had dined there previously with a voucher and questioned when the rules had changed. She told me that as far as she was concerned that is the way it had always been. I accepted this and we ordered a bottle of wind from the wine list.
We ordered our meals and were waiting for the entree to arrive when another waitress (I assume she was the main one) arrived at our table. Hands on hips and very rudely she told us we had really upset the waitress who had taken our orders. We could not understand how we had upset her as we had only asked about the BYO rule. She was obnoxious to say the very least with a raised voice. We could not believe the attitude. We were all so angry at how we had been spoken to we made the decision not to stay and left.
This is definitely one restaurant that we will not be returning to. They really need to train their staff with some people skills.
by Rio Jodache
11 months ago
I've heard good things about this place but was wary of the negative reviews. Both myself and my wife were impressed by the friendliness of the staff, timeliness of our orders being taken and food coming out. My advice: ignore the reviews, this place is a gem!
Sep 10, 2013
Best Italian restaurant in Auckland. The pizzas are the best in town. Tony (the pizza chef) has 30+ years experience making these so not sure what the last comment was about. The service is always amazing and their home made cheesecake is to die for!!!! I constantly recommend Casa Tua to my friends and I only ever hear good things!
by Amanda Mathews
Sep 05, 2013
I have dined at this restaurant several times. Each time has been brilliant. From the reviews below I have read I am unsure we are talking about the same place. There is a great tapas bar now with brilliant snacks such as homemade meatballs and platters.
The restaurant is lovely and clean, with a great atmosphere. Staff were happy and friendly and our meals were served very efficiently and well before we expected them. Prices are under what is expected in the area and also they do specials on Tuesday and Wednesday nights. I am a frequent diner around Bucklands beach and Howick.
I have never tasted any better cheesecakes than Casa Tua's...I highly recommend these. Big portions and extremely tasty.
They have a high quality of wine and great beer on tap.
I believe this restaurant deserves 5 stars!
The owner of Casa Tua is very dedicated and it shows from what a great and successful place he has.
I have been a diner at this restaurant for 5 years.
Please go and try for yourself.
by Hayden Hudson
Aug 30, 2013
Good friendly service and a nice enough venue but unfortunately the food was just average and not on a par with their prices. The pizzas are like a supermarket box pizza with a few extra bits on top on the meals resemble the dishes served by the early leavers on most cooking shows. If bland food with little to no enthusiasm or invention is your thing, dine here.
by John Matthews
Aug 06, 2013
I have been here before on numerous occasions, but tonight was the last. Friendly but very slow service (even though there were only a few tables) Food was shocking and overpriced. On settling the bill, someone eventually asked us for an opinion. When we shared our thoughts the staff were unconcerned and quite honestly I think they expected a poor review as the norm. Very disappointed to the point I feel in my duty to warn all my friends.
PS. I am not a person easily given to complaining and this is my first post.
Aug 04, 2013
Walked in last night ,no booking but told to come in,staff werent busy but very slow to come over,we chose to sit in the outer section,there was two young kids in the main area and they were screaming and the sound was echoing,so much for relaxing,the menu was very limited and disapppointing,the waitress rattled off the specials with no interest so honestly when no one came near us for our order it made the decision to get up and leave pretty easy.get onto your staff,they are turning away business,we ended up spending our $$$$ elsewhere.wouldnt recommend.layout also all over the place.
by Sue O\'Shea
Jul 05, 2013
We dined here a couple of months ago. We had family visiting from Australia so thought it would be nice to take them to a local restaurant and hadn't been to Casa Tua before and had heard good things about it. Not only was it a disappointment it was an embarassment. We waited an hour for our entrees, and then a further hour for our mains. By the time the desserts came - we were over it. Not a good look that the waitresses were having drinks and ignoring the diners - we were having to get up from our seats find them in the bar area and ask them what had happened to our meals. Although the food was good, the service was terrible and ruined the whole evening - we won't be returning.
by Sarah Gardiner
Jun 17, 2013
I dined here with my husband and had a good experience overall. We were a little disappointed with the service though, they had about 4 wait staff but they weren't very attentive. We had to wait a long time for any of them to take our plates once we had finished our mains or offer any desserts. Once we had dessert menus they again took a very long time to come back and take an order (15+ minutes, we just about left) Then unfortunately they had run out of the dessert we requested. Oh well, a lot of sitting around for nothing!
The service aside, the mains we had were nice and the atmosphere was relaxed and enjoyable.
by Holly Mcglynn
May 03, 2013
Went here with a grab one voucher and was disappointed with the service. I had booked a table for 7.30 Wednesday the Friday before and called on the night to change the booking to 7.. Only to find out that they had for some reason not recorded the booking and the restaurant was full. The girl on the phone went to check this with the manager rudely responded (I could hear in the background) by saying that I must not have booked at all otherwise I would not be calling now. Appalling customer service as I received no apology when I told her I could hear his rude remarks. We ended up getting a table in the tapas area which was disappointing as it was nothing like he dining experience we had been expecting, more like a var vibe with Justin Beiber playing in the background.
Overall the food was okay, but nothing special, I would have been dissatisfied if I had had to pay full price. The service was the real let down though, I would say its definitely not worth returning to.
by Lorraine Ganter
Apr 06, 2013
Have eaten here before and the food was great. Tonight used a 3 course meal voucher and received budget food!!! The top piece of a chicken breast (sauce tasty) The steak was as thin as a minute steak with a tasteless sauce. Risotto was more like a rice soup.
by Kylee Sinden
Apr 05, 2013
The first time I went to Casa Tua was about a couple of years ago. The food was delicious and couldn't complain! The chicken fettuccine was creamy and full of flavour and my mum and dad really enjoyed their pork belly. However, I was very disappointed when I came again with my family a few months ago to celebrate my Grandmas 80th birthday.
My mum, dad and sister's vegetables were stone cold.. Not impressed after waiting over an hour for our food. They had to get their food re-heated which took about another 10 minutes. My dads pork belly was dry and seemed like a smaller portion than the last time we came. I ordered raviolli which was delicious, however the portion seemed like a kids meal. It came in a small bowl and I was still quite hungry after I had finished it.
I really hope Casa Tua improves its food because I would like to come back and eat here at my local restaurant and not be disappointed!
by Rachel Chidlow
Mar 26, 2013
Had a thoroughly disappointing experience at what used to be my fav little local restaurant, CasaTua in Farm Cove! Don't often organize a babysitter but went to the effort, in anticipation of a nice relaxed evening, but no! Turned up & there were 2 massive private function groups & no table for us, after some scrambling by staff we were seated on the footpath next to where the smokers kept popping out, nice! We were seated by 7.45 & our 3 course meal was all over by 8.45, no such thing as relaxed dining, not to mention one of the meals was wrong! Silly thing was I'd reconfirmed the booking the day before, they could have warned me about the private functions! I had a Pre-paid deal voucher, I would have rebooked for another day. Thoroughly disappointed & I won't be going back! Food was ok, but not amazing (like we've had in the past from this restaurant), don't know if the change in owner has been good for this place! Wait staff were friendly and tried their best, but they were clearly harassed and overworked, snapping at one another, not nice to witness. Also unclear where the entrance was or where to go an pay, odd layout indeed.
by Noeline Lum
Mar 18, 2013
We had a voucher to use at this restaurant and were really looking forward to going there. Wait staff appeared very inexperienced. We waited ages and had to ask for drinks. They took quite a long time to arrive. The pork belly was dry and the seafood pasta was terrible. Oily and tasteless and had a few frozen shrimps in it. We ordered dessert and waited for ages for that too because they had forgotten our order.
Pretty disappointed with the service and the food and the set out is weird. No signage telling you where you're supposed to go to pay etc.
Wouldn't recommend this restaurant. We dine out alot and this would be the worse restaurant we have been to in 6 months
by RaeRae Johnson
Feb 14, 2013
We went on a night in which the place was packed, and as a result, I think the wait staff were a little overwhelmed. Even though the restaurant is quite small and there were 4 wait staff, service was very slow, and our glasses of wine sat empty for so long, we thought we were going to die of thirst! Slight exaggeration ;-) but in the end, my partner had to go to the bar himself for some drinks service. Given the prices we were paying, this is a restaurant where I'd expect service at the table.
Not to mention, the manager should get busy retraining his staff to be more observant about empty wine glasses - s/he's not making any money when the glass is empty!
That said, excellent food - we'll definitely be back to try some more dishes.
by Nicola Paul
Feb 05, 2013
Ordered the steak which was tough as a boot! The pork belly not nice and no crackling just fat, had dined there 6 months previously and was fine! Unfortunately they have sourced either cheaper quality meats or has a new chef which is not up to superior skills!
by Sarah Eastwood
Jan 21, 2013
The people who are writing crap reviews obviously don't dine in restaurants with class. It was a diamond in the rough. A bit like volare in the gardens. We got given a deal voucher and I'm so happy we did. We went on Saturday and we are only a young couple but dine out a lot and spend way to much money on good food and wine. I was a little shocked at first when I walked in by the setting, but the inside is simple but sweet and works well for you by the looks of things with how easily things flowed. The food was outstanding for the prices, (I've paid more for yuk food) even though we had a voucher. The wine list was great. I lived in Melbourne for a while and your pasta bet any place down lygon street. So well done. The staff where friendly without being in your face. The kitchen seemed calm and collected even though it got quite busy after we arrived. Food was out at all great timing. We will be back. You don't need a great view or setting when the chef brings out great food like that.
PS, I've never commented on a restaurant before. Keep it up and thank you.
by Jane Niethe
Dec 29, 2012
Our group of 8 went last night and were a bit disappointed. Two people in our group ordered the pork belly at $29.50 each to be brought out an overcooked pork strip! Not pork belly at all! False advertising!I ordered a spaghetti dish and asked to omit mushrooms but add some shrimps and had to pay an xtra $10.00. Expensive Shrimps!
by J Lee
Oct 05, 2012
The seafood risotto was delicious. The gnocchi wasn't cooked properly as it was very hard. The chicken and cream pasta was very average. Although lovely atmosphere, it was quite expensive.
by Alice Dennis
Aug 23, 2012
We dined at Casa Tua on 22 Aug. My partner enjoyed the fillet steak and I had the Pork Belly. Both meals were delicious - plenty of meat and sufficient vegetables, without the need to purchase a 'side' order. We'll be back.
by Karen Heeney
Aug 07, 2012
Highly recommended, food was great, best time to go is the summer as you eat outside and it can be a bit chilly
by Sheree Morgan
Jul 10, 2012
Highly recommend! Always a great meal and great atmosphere. I had a chicken dish with a pesto sauce, It makes my mouth water now thinking about it.
- Have a go at the Monteiths Wild Food challenge!!!
by Eman Nasser
Jun 23, 2012
Went to this restaurant with my husband a group of his work mates..
for starter the place decoration was very minimal..nothing to say nice or fancy. the place is very small and tables very close to each other..making the place very noisy
the menu was very over priced for the quality of food and atmosphere
the service was very slow ...we were waiting for food for over an hour and when it arrived there was waiting between for everyone to get their email.
I ordered a vegetarian meal, however, for some reason it arrived with bacon in it ..as we alerted the waitress..she offered to take it back and ask kitchen to make a new one ..however, by the time my meal arrived..everyone in the group finished eating already ..
not going back again...
Apr 29, 2012
I bought a deal voucher for this restaurant and have on several occasions tried to make a reservation, they seem to always be fully booked. The voucher is valid until the 29th of April and in spite of them being again fully booked, they refused to extend the voucher over its validity date and refused to restitute the money I paid for it.
It gives the strong impression that a voucher customer is an easy prey because they already have the money and it makes it easy for them just to say all the time "we are booked".
by Allan MacGibbon
Apr 17, 2012
EXCELLENT - We arrived back from Aus (Friday evening)and searched on Menu Mania for an Italian restaurant near the airport - this wasn't near (16km) but that was the only issue.
Our booking was accepted eagerly and when we arrived - '20 mins early - the place was packed - but they found us a table with no hassles - made us feel welcome, and took our drinks order quickly (we were parched and it must have shown).
Great menu, real simple but definitely Italian. The meal was served quickly and it was superb!!! Bruschetta - Papardelle Boscaiola and the Ravioli of the day (Cream Cheese) topped off with a Creme Brulee...and few glasses of vino!! Reminded me of my younger days in Turangi during the Italian hey day with El Burcio and Valentino's - Really hit the spot.
The service was well above average despite the age of the staff and the gent who seemed to be running the show was a treasure. Nothing was a problem.
This place is well priced, unpretentious, provides good service, its decor simple and cosy, and it was well worth the 32 k round trip.
Many thanks - we will be back when in Auck next. I wish I had a restaurant like this in my neighbourhood....
by Sue Price
Mar 19, 2012
Great wedding reception last night, food fantastic, staff attentive and friendly, venue clean and looked great. It was a fairly extensive menu for a wedding and I heard only compliments about the food. The timing was great too, all meals came out quickly to each table and we did not have too long between courses. Thanks so much to Richard and all Casa Tua staff. Great evening :)
Jan 30, 2012
It is always a concern to the vegetarian when the menu has one meat-free dish. Sometimes the assumption is that we don't really care about what food tastes like, we just want it to be healthy.
Not me. I like a good, creamy concoction, and Casa Tua delivered in spades. Their solitary vege dish was very, very good - flavoursome and ample. My meat-eating companions were pleased, too, and the waitresses (obviously high school girls) were lovely. Recommended.
by Doug Bartlett
Dec 21, 2011
WOW What a great time and a great meal every time i go.
The pork Belly is awesome I've had a few times now and the pizza's are always great.
only $5 corkage better than most places around and if you run out always great Italian wine behind the bar.
Thank you to the staff always friendly and attentive.
A highly recommended local will be back often.
Dec 07, 2011
My husband and I decided to try Casa Tua because it is a local restaurant which we didn't know was there. We ordered an Antipasto for two to start. The platter was reasonably sized, and tasted pretty good. For mains, we ordered a Pork Belly and a Spaghetti di Mare. The pork was overcooked, so a bit on the tough side. The spaghetti was flavoursome but the mussels were quite undercooked. For dessert, we decided on a Tiramisu and a Home-made cheesecake. The tiramisu was excellent and the home-made cheesecake was also very good. All-in-all, I would return to Casa Tua again because the food, by large, was pretty good. It is a shame that the mains weren't better otherwise we would have been back already. Hopefully, next time, the food will be great so we can justify making it one of our regular local restaurants.
The service was OK. The staff seemed inexperienced and unsure of when and how to approach diners. They were nice enough, but a bit awkward and quiet.
by Carolyn Davies
Dec 05, 2011
4 of us, Had a great meal, loved the buzzyness of the place.
Service a bit slow, had to ask for some drinks, but that was okay as it was busy. Staff seemed a little young & in experienced although one of them was great and she knew all the answers to our questions.
As you can see the people in the kitchen cooking it would have been nice to see all of them in chef's whites, only one was dressed in them.
Overall good time and will go back.
by Dragan Nikolic
Dec 04, 2011
Service: Although we booked for dinner, we were told we have to wait until other guests finished their meals? After 15 minutes of waiting we were offered to sit outside (shared area with neighbouring bakery which was closed). One chair was broken, and young staff was apologetic but really not able to cope with the situation.
Food was average at the best. It was warm like it was reheated rather then just prepared.
Overall, disappointing, we will not be going back in a hurry!!!
by Jack Spenceley
Nov 24, 2011
I have visited this restaurant on several occasions now, in a large group and as a couple with my wife.
The excellent food, service by friendly staff and the atmosphere of a busy restaurant has always added to the ambiance of a very pleasant evening. Highly recommended in my opinion
by Greg Deuchar
Oct 22, 2011
We have visited this restaurant a number of times and thoroughly enjoyed every moment. The staff were friendly and attentive, food AMAZING! highly recommend the pork belly on the new menu. fantastic dinning experience!
Sep 29, 2011
love what they do! Local italiano goin' strong. Keep it up lads.
by Crystal Johnson
Sep 28, 2011
I went here with a group of friends for a 21st, i ordered a pasta and it was almost the best pasta I have ever tasted in an Italian restaurant before, and I do visit quite a few.
Service was excellent and food was brilliant!
I went back about a month later with my family and we all absolutely loved it and the meal cost us $120.00 for 4 people - that is amazing value for such brilliant food.
by Pete F.
Sep 18, 2011
The food is glorious and the service is excellent. We dine here often and we are never disappointed.
by Jarred W
Sep 14, 2011
Fantastic food, very attentive staff, awesome prices especially on Tuesday and Wednesday when they have $14 pasta nights. Don't know so much about the wine side as I don't drink but I definitely recommend Casa Tua as a must eat at restaurant especially if you are a local, very conveniently located.
Jul 18, 2011
Every experience a casa tua was amazing, we are monthly regulars at this restaurant and have never had a disappointing meal, service is amazing, food is always to perfection, and as I spent a fear amount of time in Italy there Italian cuisine was right up to mark
by Kevin Butler
May 12, 2011
Always a great atmosphere, and fantastic food.
I usually end up going as a group of 4 or more, so a wide selection from the menu is sampled by our group, and there has never been any complaints from us - just the opposite in fact!
The staff are friendly and attentive, prices are fair for the quality and quantity of food that is served, and the décor is warm and inviting.
by Keith Moore
Dec 02, 2010
A small restaurant extended into the mall with plastic Walls. Would have been better to use drapes to cut down the Very high noise level.
Service, Toilets and Decor all excellent.
Food OK, Price high, Corkage $7 ea
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