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My wife and I had the surf turf lunch platter, and it was rather lacking. For $38, deep fried unimaginative plain nibbles off the shelf, and the squid rings had deep fried elastic still around them?! No refund on complaint. Fail. Plenty better to eat at around them. Service poor, food poor, price ridiculous. Nice staff though, not their fault. Never given a bad review unless warranted, but this experience sure did. Let’s be nice and say plenty of room for improvement.
Was not happy with the service! Went on 13/3/14, Thursday evening. Felt like we went on the night when the lazy waitresses are working!
The star is for the food only. Prices are up there for pub food ($25-$30 a plate) which is only okay because at least its cooked well. But thats where it ends.
When we arrived we were seated by the front desk waiter and that was the last time we were attended to during the entire night, except for at the end when they are more than helpful when taking our money as we grudgingly paid the bill.
At first, we took our time to choose food, chit-chat and even take bathroom breaks, we had been seated for at least 20 mins but still had not been seen to by one person.
All the while I can see at least two waitresses standing around for lengths of time talking, laughing, even dancing and still no service. I tried to get the attention of one waitress in particular time and time again and I have the feeling I am being ignored. Finally I make eye contact and signal her but she just looks away. Still no help, no water at our table and by this point im really annoyed.
I have to go out of my way, yell over to the head waiter just to have our order taken, he memorises the order and im hoping he will get it right. I ask him who our waitress is and he just points in the direction where they are standing doing nothing and says, “Sarah”, like I should know who that is then walks away.
That was the last time we had any service during the entire time we were there, except for when the kitchen staff brought out the food and just to top it off, as I had suspected the order had not been taken correctly and we had to re-explain to the kitchen staff what we wanted.
No one saw to us, to see if our food was ok, if we needed water or more food or anything! We were NOT staying for desert, we will not go back and I will tell my friends and family what to expect if they visit Garrisons.
Service was great.
Food was unexpectedly really good as well. The kids spaghetti meatballs was awesome. The pork belly meat was a bit dry.
Presentation was pretty cool. The chicken burger was huge. Its like a chicken burger gave birth to another chicken burger inside of it.
Service was great, the waitress checked on us regularly and was honest with recommendations on what to order.
The food was nicely presented and arrived within 15 minutes of ordering.
My only negative would be that the dinner tables were a bit awkward (especially for a guy) to sit at because the legs underneath were bulky and in the way. But other than that it was an awesome evening and I would return in the future.
What a wonderful place to eat! Came down on Sunday afternoon and had a great experience. Lovely friendly attentive staff, despite being really busy. Meals came out without much of a wait and we weren’t disappointed. My husband and I shared a platter and a bottle of wine . My friends also really enjoyed their meals. Great atmosphere and everyone seemed to be having a great time. Will definitely be returning!
My review was leaning towards negative but it was rely the food and manager on the day we visited ( August 7th by looking at GST reciept).
My food was undercooked & the gravy with it was very watery i was not happy only to be told by a woman who introduced herself as the manager on duty that that’s the way its always been presented there and there had never been any complaints about it before to which the waitress laughed loudly.
Overpriced food and we even heard some of the managers complaining about other staff members when we were forced to order up at the bar after failing to get any servers attention.
Bar staff seemed nice quite a few foreigners
Although would go back for a drink and chat again with the big tubby guy Tom or the two small girls Karoline and Kelly.
Never eat there again but with some of the staff friendly enough seems like a good place to have a drink at least.
We thought we would stop in and try our luck with a very busy looking pub last Wednesday. Such a stunning look of the place we were surprised to see most of the staff rushed off their feet maybe a fault in not enough staff for the day. Greeted oddly by a gentleman just inside the door we were roughly asked if we wanted a table for two ? Umm yes please ? After our menus were thrown down next to us on our table we were told someone would be over in a few minutes to take our order.
My husband mentioned that this man who seemed to be in charge as we saw him bossing the other staff around seemed like he must be in the dog box at home just to laugh off his unpleasantness.
We quickly looked over the menu and were politely interrupted by a waitress asking if we would at least like to order drinks. After a casual joke about prices when appalled by the bottled wine cost she offerred us water for our table and said she would come back in two too three mins.
After discussing the menu we signaled her that we were ready. She approached with a smile asking what we like. After we ordered we were suddenly approached by another waitress asking if we had ordered and smiling we said yes we had. I only wish the pleasantness had continuedfrom there.
My starters looked like a dog had chewed up the squid and my husbands looked spoiled from maybe too much heat?? We signalled the waitress who was not only full ove smiles and apologies but asked if we would like it re-done. We declined and after asking for the cheque she came back with a gst print out that seemed a touch rude in price considering the food was so shockingly unpleasant.
Without a word my husband got up and paid. After apologies by the waitress again we left.
Some ove the staff are quite hospitable while others clearly should not be in there current jobs after what we saw in observation by sitting in the restuarant but still close enough to see the bar. I popped back in to use the restroom to which a blonde girl in the garrison attire rudely asked me if i was a customer. I said yes and she giggled and walked around to main area.
What kind of people do they have here because its certainly not the staff bar one or two waitresses .
Even the people who seem in charge seem odd in comparisons to what rational people are.
Food not good even though we only had starters that was enough for us – prices appalling – l have already been telling people not to bother with Garrisons House. We enjoyed our fish and chips from beach more than that excuse for a restuarant.
The bar staff were fine and the wait staff were also. Reasonably friendly service but not particularly efficient. I noticed a lot of half eaten meals that had been left by previous diners sitting around for quite awhile. We ordered calamari starter and a vege filo starter. The calamari was yucky. Greasy and limp, we each tried some and had to squeeze it inside a napkin to get the grease off. We decided not to eat any more. The vege filo was OK. The waitress eventually came back to take our plates away. We’d put a note explaining the greaseball squid situation and said it was a wee note for the cook. She looked pissed off and didn’t smile, walked straight past the kitchen and out the back to the dishwasher area. At no stage did we see her approach the cooks to advise of customer dissatisfaction. We went outside to get some air and noticed plates of barely eaten food out there too. It took staff about half an hour to come out and clear plates and empty overflowing ashtrays. I’d go back for a drink but think I’d stick to a bowl of chips. Surely they can’t get chips wrong?
Had terrible experience. Went for lunch with my husband and parents. Ordered two starters and 3 mains. Waiting a while then 3 wait staff came out with ALL our food and we asked why we hadn’t yet got our starters and the waitress said well we should have said we wanted the starters to be starters..we did, but why should we have to explain that? Then she said they were busy. We asked her to take one main back so as we can eat the starter first, she kept saying that she din’t understand what we wanted her to do, I almost took it to the chef myself to explain. When we asked for the main back, the waitress had put the food, including the salad and chips under the hot light..yum hot salad! By then the chips were rock hard. The ‘large’ fish was tiny and the squid was so chewy, D grade fish and chip shops do better, I noticed the table behind and next to us left their squid half finished. And to top it all off where we were sitting outside smelled like vomit, most likely from the night before and was never cleaned properly. Our bill was $180, what an utter waste of good money. I will never return and have already told several people not to bother with Garrisons. The food is too expensive for the quality you receive.
I was sceptical about this place after reading the reviews on here but thought we’d give it a go. We booked a table for four on Friday night. We arrived to a very packed bar and dining. We were seated at a table for 8 as there was no other tables available. We figured there might be a long wait for our meals but luckily we were wrong. Service was great. Our meals came out super fast and we’ll presented. We even had to take the left overs as takeaways because there was so much food!
Only downfall was they had ran out of their trademark desert but the other options were well worth it.. Very generous servings.
Overall for the amount of people packed into this place I think the staff did very well and I’d highly recommend going.
My husband and I ate at Garrisons on the 2/4/13. The food was lovely but I noticed that one of the young waitresses was made to clean up chewing gum from under the longer group tables with a metal spatula, gloves and white plastic tub. This was not the most appealing sight while eating and not conducive to a nice atmosphere for diners. Also it seemed rather unpleasant to make the young lady do this in front of patrons ( a bit demeaning actually ). This is something that should rather be done after hours.
Disgusting behavior by the bar manager on dated: 29/3/2013.
Thought we would have a bite and a drink on our day off.
Whilst having a drink the food we ordered was delivered by the bar manager himself and he almost threw it at us with a bang on the table without a word said. Too bad if I would have liked another drink with it!!
I approached him about this and his response..”Lets take this outside”… Hmmm what was he referring to I wonder (customer service skills totally missing!).
Anyhow based on these comments we decided not to remain there.
Apart from the manager aggressive approach the food is sub-standard and is ok for drinks alone. Everything is way over cooked, fish was so well done and like rubber a prior time.
All in all – Bad!
I have been going to Garrisons quite a bit and recently had a real bad experience. My husband and I decided to have a few drinks and order dinner as well. My pasta was average but his steak had a worm in the salad. He was told that the meal will be on the house and we were waiting over 45 mins and finally decided to ask them to have it packed. When we got home the steak was really small not what we ordered. I am very disappointed. I am definately going to check my meals before I eat anywhere.
I tend to base my decision of whether I would revisit a restaurant on how good or bad the food is, and value for money. As long as the service is not too shabby I normally wouldn’t mind and I would always go back again. This place is however a bit of an oddball. I love the pizzas, calamari and pastas I’ve had at this place, the drinks I could never complain about either. For such a big pub / restaurant and the amount of staff they have, they really should have full table service. It gets a bit tiring having to order at the bar all the time. Also I don’t know how their management trains their staff – they tend to have a decent staff to patron ratio, but you almost always have to wait for aaaaages to get served at the bar. The staff usually look like they purposely take the longest time they could get away with doing whatever it is they are doing. On a few occasions I am certain I had been purposely ignored and people who have came after me got served before I did even though I had waved at them to make sure someone saw me waiting already. So to summerise – food is awesome, keep up the good work, owners and managers please train your staff to give better and more efficient service.
I have come here probably 4 times every time it is not busy. The staff are so rude or just walk around pretending they didn’t see you. I have seated myself all 4 times and have got my own menu every single time as well. The last time was the worst I sat myself at a table with my friends there was about 10 other people in there with a lot of staff who were all standing around chatting or eating altogether. We had to get up and ask for water. After about 10mins of the girls standing around talking one finally came over and said do you want a menu, no Hi or nothing like it was very hard for her. We just got up and left. I will not be returning again I thought maybe it might have changed but that was the worst! My friends who have never been there were shocked even saying they would rather eat at the Sylvia Park food court and get better service! The staff here are so shocking!
Went here with a friend and her two young daughters for lunch, the service was pretty good the girl seated as and offered to bring a high chair over for us. My friends daughter ordered the kids steak and chips, I had the fish and chips and my friend had the salt and pepper squid. The food was not very good first of all the steak was so over cooked it was burnt it had been killed twice for sure, I know its just a kids dish but surely they can make an effort to make it somewhat edible. My fish was quite soggy and really oily and the side salad was limp. My friend said her squid was ok but not the best and the same limp salad on the side. Not too sure if I would go back any time soon.
My mother who is visiting New Zealand and I went to this place for lunch after shopping on Monday 26th November. It was really quiet (maybe about 7 tables). I went inside to get menus. A waitress came over smiling and told me we can order at the bar when we are ready. Really? It’s not like it’s busy, surely she can take our order at the table? Never mind. I went to the bar and ordered. The girl behind the bar looked bored, very disinterested, and gave no smile. We ordered two fish and chips and a glass of wine. I started walking back and she just stared at me. “Do we have to pay now?” to which she replied a cold “yes”. We might have ordered more if we were on a tab. Maybe more wine or some coffee, even dessert? Well I guess we were not allowed to lol. So I walked back to my table and came back with my money, paid and walked back to sit down.
A few minutes later, the first friendly waitress came over with my glass of wine and said “Hi, you forgot to take your wine before!”. I was shocked… I replied “I thought since I have a number you would bring it to us?”. The food came and we had no cutlery. I had to get up and ask for them. Our plates were never cleared when we finished and of course, with that, we were never asked if we wanted coffee or dessert. So we left quite disappointed and went to have coffee and dessert somewhere else.
I work in hospo and I know that 50% of a dining experience consists of good service. It does not have to be fancy, but friendly, honest and willing. And there was none of that at Garrison. It’s a shame because it’s a nice place. We felt unwelcome.
Not bad at all. Had a great platter full of yummy squid ,Sweet corn fritters and Chicken satay skewers.
A nice amount to fill 2 persons.
A nice venue to watch the live sports game .Very busy because its so good.
I was a bit sceptical about going to Garrisons after reading the bad reviews here but I was given a $50 voucher and I’m not one to pass up a free meal so off I went with my wife and son.
We went for dinner on Sunday and upon arriving we were greeted by a very friendly young lady who gave us a few choices about where we would like to sit.
The place was probably 50% full and there were plenty of friendly staff on hand. We ordered a couple of drinks and the mixed seafood plate. The service was excellent, the food was very good. We were both satisfied with the quality. Maybe the manager had taken the bad feedback on this site on board and improved staff and service but overall we found the service excellent and will certainly be returning.
Being a sports fan the only gripe I would have was the low quality image of the skytv channel on the big projector screen
First of all, service is really slow – they either need to hire more staff or train/up skill their current staff to give a better, efficient, quality service. On top of that the food was a huge disappointment – fish and chips were way too oily to the point of tasting re fried, if I wanted cheap quality, re fried, over cooked oily fish I would’ve gone to a cheap Chinese takeaway where I know what to expect with the money I pay, not at a supposed ‘good quality’ restaurant/bar.
Once the tables were cleared after the mains, we had to wait for half an hour before someone finally answered our calls for service to get a coffee, and the ‘latte’ that was ordered might as well have been a flat white, which BTW was made by the maitre’d who burnt the coffee so I had a dark, burnt, bitter coffee which I could not drink.
They should just take out the restaurant and keep it as a bar as its just not restaurant quality at all, unless you like to waste money on poor service, oily fish and burnt coffee.
Alright as a bar to watch sport or have a pint, but the food isn’t very nice.
Nicer food at McDonalds
Went for lunch, for bar food not bad goo proportions and cooked well..
Service was average and rather slow with meals coming out one at a time with a good minute or two between each person at the table being served..
You can tell this is a bar as it was not very clean…
Garrisons, oh how I love you! I love that there is always a seat, I love your incentive programme, I love that the food always come out fast even when you’re busy, I love the thin and crispy pizzas (in fact, all the food is amazing!) and most of all I love that you send me a voucher on my birthday to use! You rock. I’ve been there over 20 times and have never had a bad experience. Keep up the great work!
Went here for a late lunch today. When we walked in a number of people looked our way but nobody came over to us, in spite of us lingering a bit, so we found a table ourselves. Nobody came with any menus so after a few minutes husband got up, went up to the bar, where the very friendly guy behind the bar found some menus for us.
We chose our meal (a platter for 2-4 costing $47), and waited. There was a table of four young people in Garrison uniform eating what looked like lunch (one had a large sandwich she was clearly enjoying). Nobody looked in the slightest bit interested in us, so husband returned to the friendly guy in the bar and placed the order, ordering a couple of beers at the same time, which he brought back to the table.
Waited about ten minutes and noticed a large platter of food up at the kitchen area. Could that be ours? A young woman in Garrison uniform walked past the platter with a tray of glasses. She went to a counter and stated stacking the glasses. It was pretty clear to us that she wasn’t going to bring us the platter in a hurry, so husband got up (again) and walked over to the platter. It had a ticket with our table number on it. So he brought it over.
The group of young people having lunch in Garrison uniform and another woman at the end of the kitchen all looked a little shocked/surprised to see husband being so bold, so I loudly said “What else are we supposed to do? Obviously nobody is going to bring it to us” with my hands in the air in an exasperated fashion.
Now we realised we had no cutlery. Poor husband got up AGAIN, made his way back to the kitchen area, and got our cutlery. I noticed one of the young ones at the table gesturing to another young guy in uniform to get the cutlery for us. Too late. Husband got to it before him, but to his credit he was the ONLY one who ATTEMPTED any service in our direction.
We ate for a bit, drank our beers, found the food without any seasoning and with a very limited choice of sauces, decided that we could have bought the items for around $10 at the grocery store, and jolly well should have done so, as we had to serve ourselves anyway! Our experience left us $63 less than we had when we walked in.
We got up and left. The entire experience was about 45 minutes altogether. During this time NOT ONE staff member came over to our table in spite of being noticed taking menus to other customers who had sat down right next to us. At no time were we asked if our meal were satisfactory. Even when husband got up AGAIN to get a takeaway box, not one of the staff made an effort to do anything, in spite of having looked our way and made eye contact with husband a number of times. No apology, no assistance, no service.
The only good experience in this whole ridiculous episode was the friendly guy behind the bar. Boo Garrison. Shocking. Time to have a look at your staffing arrangements and get some customer service training.
last three 5 month every week I’m visiting Garrison public house but now i cannot ignore the things.
now what I’m thinking
first off all the waiters there are non professional or they don’t want to put the efforts because if we ask them any thing they don’t know. and they don’t talk nicely with us this is our experience.
we have ordered many times different food all the times but always they made a mistake and you have to wait again 30 min to get your original order which is not good.
i always to go there because i love to go there for drink and eat and spend some time there, approximately i spent there more than 600 dollars per month but now i have decided not go there because they don’t take us serious as a good customer.
if I’m not going there that’s a different story but i will recommend to other to go there and enjoy because the atmosphere is good…
Nice atmosphere but overpriced for what you get. $10.50 for a pint of Heineken seemed a bit steep. Had the calamari and was not impressed, it was just a couple of squid tubes covered in batter. They didn’t cut the squid properly. Different
We had Desserts here after a night of shocking customer service from Thai secret garden restaurant. The Customer service we received from Garrison was SUPERB! Desserts arrived promptly and piping hot. Rubarub crumble & choc. Brownie is major yum! Beautiful presentations. Great choice of sitting – we sat right next to Wood-burning Fireplace ONLY disappointment was the Bouncer asking one of our guests to remove her dressy Sequin Beanie as “Hats” were not allowed in-doors! He said it was “rules from Management” BUT thre was no Notice put up anywhere advising patrons of this. AND nor was she wearing a rugby beanie or hat.
Not a good experience at all. Ordered a meal early and 1 hour later I was still waiting despite several requests to the staff to rectify. They seemed rather disinterested in my predicament. I won’t be going back and will certainly not be recommending this place to anyone.
I booked for 20 people, requesting a table in as quiet a location as possible. This was just what we received with the table nicely set up towards the rear of the pub where it was lively but we could still talk easily.
The staff came and took drink orders at our tables and even had portable EFTPOS machines so we didn’t have to queue at the bar.
The food came quickly and my fish & chips tasted great. Other people in my group were just as pleased with their pasta, pizza and salad dishes. All were good sized portions and excellent value for money.
I would recommend the Garrison to anyone looking for good quality pub grub with excellent, friendly service.
Went to Garrison for lunch today, just realised they got table services now (for such a big place, unbelievable). The service was great, chicken burger and ice coffee are sensational as usual. No hustle of any kind, love it. Five stars…
I agree with Tracey, poor service, terrible value for money for the food they served and I would never go back to eat there. Continually having to locate a waiter/waitress for service. What’s with that…dont they want our money!! The calimari for $22.50 was the worst I have experienced. Greasy, out of a box and served with a poor salad and fries. For that price I really did expect to get at least good calamari. To top it off the waitress served our meals with a polite ‘enjoy your meals’ but failed to provide us with any cutlery! Nice atmosphere and bar for a drink though but still pricey.
The pasta was good. But the pizza didn’t impress me much…
I like its ambiance though, very cozy. We had brunch here and I loved the idea that someone was singing live, with very nice choice of alternative 90′s songs. That was good.
Ive never had bad food from here. The Platter is well worth it if you’re having drinks with friends. They make great Calamari, overall good food, great atmosphere. Consistently good quality, a place to frequent for casual drinks and dinner, no fancy food but its all good! The Only negative for Garrison is you need to order your food from the Bar no table service..
Fridays and Thursday evenings are busy
Good Food, I enjoyed it a lot, will come back, only problem is noise which the guys cant control as too many bubbly diners.
I was disappointed when we arrived because we stood there waiting as the sign said wait to be seated. The waitress came over to us and said just choose where you want to sit. I thought she would seat us.
Another disappointment was the fact there was no table service, but you would think there was with the number of waiters and waitresses standing and talking to each other, some just standing not doing anything. It was annoying to walk up to the bar to order as we had just the spent the whole day walking around the mall and wanted to sit down and eat.
The food was ok but it came at different times. Like one starter would arrive and then 15 mins later the rest of the starters would arrive. The same was for the mains. So we would wait until our food would come so we could eat together.
Overall, I would say it’s a bit overrated and won’t be going back. You want to be able to spend your money on something where you enjoy the benefits.
Had many a good meals here. I enjoy their pizzas and my partner just loves their giant burgers. A bit annoying that they don’t serve bottled spirit drinks as my partner enjoys the pre-made Jim Beam and Cola rather than hand mixed (which also works out more expensive). Garrisons can be extremely busy from time to time as it is a popular venue but staff are always up front an honest about any service waits that may occur. Always nice food and service along with an excellent atmosphere.
We have been to Garrison on a number of occasions and have held meetings in the upstairs private functions room several times. We cant speak highly enough of the brilliant service and high quality food we receive. Even when this venue has hundreds of All Black Fans packed into the space the food is still always extremely fast, fresh and full of flavours, we often wonder how they do it! Highly recommended, best offer around.
Have had a few lunches here and everytime had one of the lovely pizza’s. Just the right size, and toppings.
Good selection of food and beers, friendly and prompt service. Toilets also clean and tidy.
Good food at reasonable prices, and it always comes fast. The quessadilias, their Aucklander pizza, and the Kiwi burger and the steak are all very good. Their menu suits anything from a snack to a 3 course meal, although service is pub style and barely a la carte. Good staff, and helpful waitresses. Dont quite like the music though, which is either played by a really bad dj, or a playlist that repeats many songs in a short space of time. The music also doesnt flow, and some of it doest suit the venue. But overall 3/5.
We’ve been here on a number of occasions and have yet to be disappointed (knock on wood).
The food’s good and at reasonable prices. Best thing is that they serve PINTS!!
Was in Garrison last Saturday for the All Blacks game. Really busy but great atmosphere and staff were friendly and helpful. We could see the game as there are plenty of TV’s and a huge projector.
Had a steak and a pizza throughly enjoyed both and the food was served in only 20 mins, which is a good time for freshly made food!
Heaps of beers and wines to choose from and we will be there for the rest of the All Black games!
I was rather disappointed when a friend and myself went to garrisons for a quiet lunch. First of all when we walked in and were completely ignored. We sat down to look at the menu which we had to get ourselves then we went to the bar to place our order. The waitress seemed to have no idea about the menu when we asked questions- due to the incompetence we ordered a plain old pizza, pineapple juice, iced chocolate and fries. We waited for about 20mins before we received our pizza which was not thoroughly cooked and fries that were cold and served in a obviously chipped bowl.We questioned where our iced chocolate was and 10mins later arrived. it had been sitting on the bar 15mins previous to us asking. The staff were rude and not at all interested in offering an apology and we both refuse to ever go back there.
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