Reviews for Giapo
by Mutt Eats
7 days ago
Giapo specialises in one thing and one thing only; ice cream (well, sorbets as well). Located conveniently on Queens Street, it's a must try if you are in the city centre. Giapo's compact premises have minimal seating so be prepared to take your ice cream for a walk. This is perhaps the only mar on an otherwise fantastic experience.
There are over a dozen choices of flavour, some of which change every few weeks. Each is lovingly crafted by the staff, who decorate the ice cream with creative toppings like blow torch melted marshmallow. Prices are extremely reasonable with double scoop cones under $10. You can also try deluxe cones, with one covered in white chocolate, which are worth trying for the novelty.
I've been to Giapo a couple of times now and eaten several flavours such as avocado, tiramisu and chocolate evolution.
The chocolate evolution features three types of chocolate, all at a stunning 70% cocoa. I'm always lustful for great dark chocolate and this hit the spot perfectly. The chocolate ice cream is rich and creamy, with the chocolate fat melting in your mouth. The three types of chocolate give the ice cream diversity in texture, which only enhances the eating experience. I can only describe this as chocolate bliss, the best chocolate ice cream I've ever eaten.
I also tasted a double scoop; Giapo buono and banana, peanut and white chocolate. I ordered the special cone to go with it. The Giapo buono was a caramel focused ice cream with added goodies such as meringue and praline. I certainly enjoyed this cone but I had two major problems. The first was that the two flavours weren't that distinct and melded into each other, to the point I couldn't tell which one I was eating. The other problem was that the deluxe cone was awful. It was covered in what seemed to be crunchy, sour berry crumbs. It was so sour that I struggled to eat the cone. Both ice cream flavours were delicious, but this experience really cemented in my mind that when at Giapo, stay simple. Get one flavour only, in a regular cone or cup.
Other flavours I've tried included tiramisu and avocado, which were also fantastic. The avocado tasted fresh and the tiramisu rich. Each ice cream felt like it was made from premium ingredients only minutes ago.
Giapo is a marvel of ice cream. Each flavour is masterfully blended to maximal taste and looks beautiful. Every flavour will bring you joy. Just don’t mix the flavours, and don’t expect to have a seat at peak hours.
For more food reviews visit
by Georgie Bayly
22 days ago
Giapo is one of my favourite places in Auckland CBD. I have been here several times since it opened in 2008 and it has alwya been a great experience. They had a re-vamp last year, which looks great; however, you cannot see the ice cream flavours anymore!
I went two weekends ago and while I was sad about not seeing Giapo's wonderful creations, the staff still let you sample all the ice creams - as many as you want. While a visual picture is important, deciding what you will have based just on taste does make it a little more exciting!
I ordered one scoop of the Cocoa Sorbet ($6). It is my favourite flavour and the quality is amazing. It was drizzled with chocolate sauce and topped with freeze dried raspberries, which made it even more delicious! My friend went with a scoop of the Cocoa Sorbet and Pistachio flavours. Hers came topped with a mini macaron - it looked like a work of art!
Highly recommend Giapo. It is in a great location, right near the movies and many restaurants, so perfect for that after-dinner treat. Staff are friendly and passionate about the ice cream, which makes the experience a whole lot better!
by Grace J
24 days ago
I absolutely love this place. My husband and I lived in town for two years, and this is what I miss the most about being in Auckland CBD...we were weekly (sometimes more) customers. Most delicious gelato, melt in your mouth goodness. Such interesting flavours too! My favourites were definitely the Kiss Kiss, Christchurch Hazelnut and Dark Chocolate. Can get quite busy but you know what? The wait is never long, service is great and they totally deserve it!
one month ago
Best gelato in town! They have a range of flavours you've never tried which are all uncompromising in flavour! Especially liked the cocoa gelato! The staff are very sweet and serve fast. Price isn't the cheapest but definitely well worth the money spent!
by April Rose
one month ago
Amazing gelato! And great service!!
one month ago
Holy Smokes! Ok so I know a few people have mentioned the price of the desserts here, but so worth it. In fact, I didn't think it was too badly priced at all. That aside, I had the biggest shock when the lady at the counter explained that they didn't allow people to actually see the ice creams because people make a decision based on the look of an ice cream rather than the actual flavours/taste. Which makes a whole lot of sense seeing as how we do "eat with our eyes" as they say. I was even more taken aback when the lady preceded to start handing me little ice cream sticks with the different flavours they had available to start tasting them so I could make a decision on what ice cream flavour I wanted to buy. Seriously? Being able to "test" the desserts before buying? Already winning in my books!
The range of flavours is amazing, it's definitely going to cater for some very niche tastebuds.
I eventually, after a big dilemma on deciding what to get, settled on the pistachio and hazelnut flavoured ice creams. I was really happy with my choice. BUT, just when I thought they'd done everything they could possible do to impress me - out come the ice cream I ordered...with a nutty topping sprinkled on top and a mini macaron! Not only was the ice cream divine to say the least, they then presented this little gem with such pride and care that I could not wait to devour it! I of course took a photo before I did - because this had to be remembered in the photographic archives and shown off a bit to the work buddies too.
One of the best little dessert shops I've ever visited! So good!!
All i can say to them is keep it up - you've got it right!
by Connor Stewart
2 months ago
Giapo has the best gelato by far. Their cocoa sorbet is the best!!!
2 months ago
icecream from this place is freaking amazing! i ordered greentea the other day as seen in photo and it tasted so good! it had a mini macaroon on top along with some salted seaweed which was a really combination and it was so yummy!
for someone that doesnt like sweet stuff at all this place has changed my mind! will defo keep on coming back to this place to get my sugar boost!
by Angelica Wilson
2 months ago
It's pretty expensive but they re so worth it <3 I got the hazelnut chocolate but there are so many other flavours available and they always offer tasting tester spoons (with decent amount of ice cream on them). Perfect place if you want to impress a person on your first date... unless they hate ice cream and gelato ... then definitely don't go there :P The flavours are so extreme that I can only remember a few but there are ones like Potato!! AND IT'S SO GOOD!
by ıllıllı Fσσ∂ρє¢кєя ıllıllı
3 months ago
Thank you zomato. . Am able to relive the moments of my student days few years ago. I remember going to giapo with my best buddies and the live you tube videocast. . We were awed by. The ice cream is certainly different from all the creamier, gelatos I have had till now. not sure about their quality now, this place was one of our regular celebration spots. The waffle come must have evolved now, then it wasn't much to talk about. Ice cream does carry more points and the service too.
3 months ago
Giapo is the god of all gelatos in NZ, and dare I say, the world too? He creates the whackiest flavours such as Bacon Gelato, and Pumpkin gelato, and they work surprisingly well. My favourites are the Pistachio, the Chocolate sorbet, the Pumpkin (which was a seasonal flavour), and Chilli chocolate. This is different to your usual gelatos, not just in flavour but also in texture- it's smooth and creamy with a texture halfway between a soft serve and ice cream which is great because all the other places serve gelato that looks and tastes the same as ice cream..
Giapo also does complimentary toppings and they lovingly hand-make every single component themselves. It's more pricey than your usual ice creams but worth every dollar as they really pile it on for you and everything is made fresh daily.
3 months ago
What's with all the people saying its expensive!?? Have they been to Movenpick before!? Giapo is the same quality, with far more interesting flavours - and its cheaper!!
I've been going to Giapo for years. It can be hit and miss with the flavours - had a sample of a blue cheese one a while ago and I thought my mouth was going to shrivel and die! But respect for being a bit 'out there' with their experiments. I love the extravagant toppings....the service has never been awful in my experience, admittedly its probably young ish, carefree students working there for the most part....but you're only briefly standing at a counter...its not like its table service or anything!! Give it a go....be bold with your flavour choices and enjoy Giapo for what it is....a tastebud adventure.... ps.Californian Pistachio!!! Yummo!
7 months ago
This is not another ice cream parlor, nor is it another gelato shop, this is a place of excitement, experimentation and exquisite textures and flavours.
Gianpaolo Grazioli, “Giapo” is a clever man. A man with a vision and a man who loves to play with his food.
An ice cream here is not just an ice cream. It is made fresh daily to assure you get the lightest, creamiest, freshest tasting product and I am sorry if all you want is a plain boring cone or cup. Every flavour comes with well thought out toppings that add texture, depth and a bit of a story.
Take the Kiwifruit sorbet for example- it comes layered with homemade raspberry jam and crisp meringue – a take on the good old kiwi favourite dessert the pavlova. Or the lemon sorbet the most safe most unassuming of all the flavours comes with a cloud of fresh candyfloss, some polyhantus flower and a mandarin pate de fruit!
There is nothing boring or expected about Giapo’s selection of the day, today there was hokey pokey.. with crisp bacon enrobed in white chocolate…. dark chocolate with blue cheese, rum- which had a real kick and was topped with its own freshly baked macaroon with rum ganache.
For the full experience visit http://mrspotandmrlid.wordpress.com/2013/07/04/this-is-not-another-ice-cream-parlor/
by Sweets And Brains
7 months ago
This is probably the Chanel of ice cream (both in price and quality). Unlike Karl Lagerfeld’s creations, you can actually eat and enjoy Gianpaolo Grazioli’s creations.
It's been a while since I came to Giapo and I love its new look now.
Their old look was cute actually but the shop’s look works more with the haute ice cream they’ve got going on. If you eat ice cream by the window, you can see all the people passing by-envying you hahaha.
Ice cream is awesome. They still have the classics but with a Giapo twist and it's always fun to try out the interesting flavour combinations that they come up with. Another bonus is that it's always well presented. - My green tea ice cream had a mini macaron on top!
I recently tried their deluxe cone. It's quite expensive but man it was so good - covered in white chocolate and dehydrated berries (I think). It's quite special.
more photos : http://sweetsandbrains.com/2014/01/20/giapo/
by Arietta Yin
8 months ago
Giapo is a bit pricey, but worth it for excellent unique flavoured icecreams that are world renowned to be delicious. Cones are more pricey than cups, but I think look better and don't have this cardboardy taste at the end, but that's just hypersensitive me. One scoop in a cone costs the same as a double scoop in cup ($7.50) but the deluxe special cones are like twice the price (but very pretty and probably delicious too). Apart from the rising price (I miss the university student days of $4 cones), Giapo continues to have innovative flavours from local ingredients as well as classics returning again and again to the counter. The staff are extremely helpful although I myself didn't hear any testers being offered while deliberating. If you go too late though, only the less than nice flavours are left. My first experience of Giapo after an evening concert was not so good as the banana flavour was far too strong and sweet. Now I've learnt to go in afternoons or so and my favourites are the dark chocolate and the lemon. Toppings are always really great here. Lemon is topped with delicious wispy candyfloss and chocolate with chocolate discs and gold ball sprinkles. The flavours are all rich, made from local quality ingredients where possible, and are the results of Giapo's innovative creating. Make sure you try them at least once this summer!
EDIT: Giapo has since revamped so that you cannot see its flavours and you just sort of have to guess at if you'd like it. A big part of the Giapo experience in my opinion was seeing the array of creative flavours so I was a bit disappointed by the revamp personally. There were some strange flavours offered, I particularly recall a sheep yoghurt and figs flavour, but most of the flavour names aren't as descriptive anymore either. After much explanation from the girl behind the counter (who was patiently dealing with our shock at the rebranding, I'm glad their service remained as faultless as ever), I opted for Kiss Kiss which was a blend of chocolate and Christchurch White Heart hazelnut. It was a great blend that really brought out the richness of the chocolate. I also loved the topping of my one, which had a silver macaron and dark chocolate piped decorations. Unfortunately, most of the other flavours' toppings seemed less nice, with one aptly described by its owner as "a mini dried fruit kebab with chocolate dreadlocks". I'm not even kidding. I'm not sure how I feel about Giapo's revamp, but I find on the whole if you avoid the stranger-sounding flavours (unless you're super adventurous and enjoy the risk of getting something that tastes weird) then you still get that delicious gelato you're craving. There's still nobody quite like them for using ingredients in innovative ways.
by Nom Nom Panda
8 months ago
The prices for Giapo ice cream have gone through the roof recently, with one scoop in a normal cone costing $7.50 (you'd need to pay nearly double that for a deluxe cone), but it is also very good. Not surprisingly, a couple of frozen yoghurt stores have opened next door, trying to tempt the overflowing customers away.
The presentation of the ice creams is always delightful, and suited to the flavours you have chosen. Sometimes you get a bit of candyfloss, sometimes a piece of cake, sometimes a meringue topping, whatever Gianpaolo deems worthy of the ice cream.
A new flavour can be a bit experimental, and not work as well as an established flavour (apart from smoked salmon or bacon in the ice cream, past flavours have included things like "Unorthodox Risotto Milanese with Saffron, Onions and Parmesan"), but if you are worried about committing to a flavour you might not like, the staff are always happy to give you a small tasting first.
The shopfront was redesigned 8 months ago, so that it looks more sleek and artisanal, with gold lettering on the windows. I have to admit I preferred the old decor with purple tall chairs so you could sit at a table outside though, a bit more playful and less grown up. No matter, GIapo is still having fun with his ice creams, and I would love to see his kitchen playground.
by Dog Eats World
8 months ago
Giapo is one place which you kind of have to visit if you're ever in the Auckland CBD in the summer. Its the perfect treat to keep you cool and all sugared up. They have a really unique range of flavours which is what makes Giapo so fun and unique. The prices are a little steep, but honestly, its not like your going here everyday, and its always ok to spoil yourself once in a while. Woof.
by Danny Garg
9 months ago
Yes it's expensive, but at Giapo you get your money's worth with the best ice cream in New Zealand. If you're passing through Auckland, this is one of the places you have to visit!
The flavours you find here are unique and inspired. Also, each flavour comes with its own complementary topping, ranging from a chocolate brownie to a giant lump of cotton candy! The staff is always friendly and polite.
Its hard to recommend a single flavour at Giapo. Do you want a caffeine fix? Go for the Tiramisu. Can't get over Nutella? Try the Christchurch Hazelnut. Would you like something salty to go with the sweet? Salty Caramel. I personally adore the rich taste of the California Pistachio.
by Stuart Bradbury
10 months ago
Talking with a colleague at work this morning and he mentioned that he and his family had been to Giapo last weekend. They had a similarly unsavoury experience. He called it unfriendly and over-priced. Not surprised at all.
by Lavender Van Alden
10 months ago
Yeah this place has nice ice cream but I wouldn't call it 'cheap' by any means. It's pretty damn expensive for a cone filled with ice cream LBR. Plus the place is so manic. It's small and people come in from either entrance and barge in to be seen first. The people behind the counter seem confused most of the time.
Great place if you're feeling rich hahaha.
by Kai Luv
10 months ago
I am working my way through the Giapo menu. Given that I live in Wellington this is a little challenging but the sublime tiramisu has me convinced it is TOTALLY worth it. The texture and the subtle flavour combinations were just incredible. I have also tried the kiss kiss which was yummo - rich and nutty, dark and unctuous. Definitely the best ice cream in Aotearoa, and in my book well up the amongst the best I have tried around the world.
by Shelly Manne
11 months ago
LOVE THIS PLACE......awesome place with a very friendly atmosphere. Will definitely visit again. The staff are all fantastic and very friendly – They are always smiling and ready to help. Money well spent satisfaction.
11 months ago
I just love this place and my favourites avocado ice cream and pistachio. Its little bit disappointing the fact that they dont always have avocado flavour.
I've been bere many tirmes, and they have never disappointed me with the service and the ice cream.
But I personally think that they should give more icecream compared to the price.
by Leyla Johnson
Jun 23, 2013
So, everyone raves about this place, I had to check it out. BIG MISTAKE. Although they serve above average flavours, and put thought into it, the customer service from what I assume to be 15 year olds working there is absolutely atrocious! The attitude and lack of skills to handle the pressure on a Saturday night is just not on. Here is a little tip: while working in front of customers, you don't snap at your colleague, " oh my god can you guys slow down I can't work this fast". Honey if you can't work that fast, you should not be working there. Further more I had never been here before, so I did not know what to expect at all. There are no boards to indicate what you are getting as toppings. When asking the teenager serving me for a chocolate one, she had no skills to deal with the fact that the one she had already given me was the most chocolate one there was, and the attitude I got, seriously if I wanted to deal with a hormonal teenager I would have gone to McDonalds, sorry I shouldn't say that even they have better service skills. It just put a damper on the entire night, as we had the most beautiful dinner at Tasca Newmarket just before that. I will not go there ever again, nor will I recommend it to anyone. In the end, I did not like the ice cream and sorbet at all, because the toppings were not something I would normally choose, had the toppings been communicated with me, or even if I felt that the staff members were helpful enough, so that I could ask what they were, maybe I would have been able to enjoy something that cost me $5. Going in there you feel like herded sheep, moving through to be sheared. The servers make you feel like another number. What an utterly disappointing experience.
Jun 08, 2013
Giapo is fantastic. It's a great place to hit for a sweet finish to a night. With their recent refit they look to have resumed being more experimental with flavours (hokey pokey with bacon, anyone?) which is great as it's an aspect I really enjoyed about Giapo... visiting and seeing what's new.
I particularly like getting the cup size and seeing what toppings appear. Sometimes the added items are a bit hit and miss, I had a puff thing once which was messy. Naturally, some flavours are better than others, it's worth sampling a few before you default to the salted caramel.
Jun 04, 2013
The flavours are what you really go for. I went to the gelato place downtown and they had some pretty standard things for a similar price. I hated their sorbets because they were just too sweet. Giapo does it better IMO.
It's a bit pricey so if your feeling on the cheap side, get a cone with two flavours and share with a friend ;)
Edit: I spend a great deal of my money and time here, and I've noticed how poor the service actually is. Really bad staff communication, curt service and no smiles. Your stuff is awesome Giapo, but I don't think a little friendliness is too much to ask for.
Edit 1/11/13: Price is just beyond what I'd consider being "worth it"
Feb 28, 2013
Amazing ice-cream. The hazelnut is my personal favourite.
I love how dedicated these guys are. They go to great lengths to ensure the ice-cream is made with organic and local ingredients. They're also always experimenting with crazy, but tasty ingredents.
Over the years, service has gone up and down, but the quality makes up for it. One of my favourite places in Auckland.
by Jo W
Feb 25, 2013
Just another 5 star review.
Recommendations : Pistahio. Cons : Sticky tables and slight wait, though they do try their best(Could be a bad day)
No clarification whether or not this is gelato or ice-cream.
by Anna Sviatko
Jan 22, 2013
I can't rave enough about this place!
Exciting flavours - many with a sophisticated depth of taste.
For quirky flavours this is the place to come! I especially like the Dark Chocolate sorbet - rich and indulgent - yet vegan!! - wow!
Obviously the owner is passionate about this company and it really does show. It is an exciting and fun experience to eat here, somehow the crazy graphic design in the shop and attention to details adds to the experience.
I hear Giapo is actually studying food science at AUT and the staff are no doubt students from these courses too - fantastic that their knowledge is being applied to my favourite food- Gelato!! :-)
Giapo you are a treasure of Auckland!! (And no - I have not been paid to say this!!)
by Auckland Based Critic
Oct 19, 2012
Wait time: 5/5
Food Quality and taste: 5/5
Price Range: $7pp
[Second best in Auckland in my opinion. Downtown ferry building still has the best gelato]
by Jane K
Oct 07, 2012
I love the selection at Giapo but I feel like lately they're just overloading everything with sugar and I hate all the extra bits and pieces they put on top of your already huge and sweet ice cream. It's sickening and what makes it worse is that the cone is coated in chocolate on the inside too!
When you ask them not to put anything on top they look at you like you're really weird. Not everyone who enjoys ice cream is a pre-teen!
Sep 18, 2012
My girlfriend and I once tried to finish one of the insane $16 giant cones and failed spectacularly! Great ice cream though, the flavours are creative and the cones are always nice and crispy.
My only gripe is the pricing, which does seem a bit high but not entirely unreasonable compared to other "boutique" ice cream places like Movenpick.
by Yoanna Liu
Aug 09, 2012
Been there a couple of times, lovely flavors. One time I bought two scoops and was sitting in the store, trying very hard to finish them. The head chef came by and offered me another scoop in a cup for free trial. Thank you very much chef, but it was such a sweet burden and I had to throw away most of it, which made me feel very guilty....
Jul 18, 2012
Kind of gimmicky. Real gelato isn't as complicated as Giapo is. It's good for a sweet tooth but not really authentic.
Jul 18, 2012
Absolutely excellent ice cream. The flavors are insane, the quality is great and the service just as good. There is a huge range of flavors which change from time to time so you can always try something new.
The only issue is the pricing, it is not the cheapest place in the world, but it is worth the money once in a while.
I highly recommend this place.
by Lucia Goode
Jun 03, 2012
The wildflower and guava sorbet is to die for. Great for date nights with your significant other, with friends, or family. An after dinner or movie treat in town, it's location is prime. Giapo cannot be missed, don't be afraid to try strange flavours like salty caramel, your mind will be blown! TEN STARS.
May 29, 2012
1 year ago I would say top 3 best ice cream shops in Auckland, but last 4 times the ice cream was very disappointing, the flavours were really bland.
All last 4 times I said I will try it again, but I think I will stop trying and just let this one go. Sorry Giapo we will not come back to you.
by Joni M
May 16, 2012
They reached the pinnacle of the universe when they made a special pure buffallo milk gelato. It was one of the greatest food moments of my life. Highly recommend going on the night they put out the experimental flavours (Wednesdays I think). The only gelato in Auckland worth talking about!
May 08, 2012
Yummy ice-cream and great for dessert after a big night out in town. Very extensive range of flavours and all very well made. Some flavours are also unique to Giapo such as "Salty Caramel". Prices are similar to what you pay for big brands like NZ Natural, and a little cheaper than the likes of Movenpick.
Apr 15, 2012
How can you not adore this wee lovely ice cream shop?
But yes, I'll be the first to admit it - you either like it (by buying into its entire philosophy and what the business stands for)... or you don't (sure, you can get equally-as-good ice cream elsewhere - it's a free country, the choice is entirely up to you). But if you're looking for authentic, fresh, and innovative surprises for an ice cream treat - Giapo is for you.
I have personally brought in visitors to Auckland to Giapo's, and everyone always tells me that it's perhaps one of the best ice creams they've ever tasted. Needless to say, I myself always come back for more. Love the Colin Mathura Jefree concoction, avocado, anything with nuts in it... and kinda miss the pumpkin meringue one as well.
Apr 15, 2012
If you are visiting Auckland, i strongly recommend you try out this place. You'll find more than your staple Gelato favourites of Baci, Nutella & Straciatella here. Instead you will find Tiramisu with intricate care put into every step of the process from the lady fingers to the coffee, or with the Brownie flavour, there is top notch brownie actually inside it. The owner is a mad and passionate Italian guy who passionate about his products and constantly pushes the envelope with new flavours and combinations of ingredients.
Where possible the ingredients are organic and locally sourced. Not every one of his flavours will appeal to all, but there will be something for everyone here. When I have guests from overseas or out of town i make sure Giapo is a stop on the itinerary.
by Peter Czaykowski
Apr 06, 2012
Yesterday my wife and I had ice-cream at Giapo's. This was not our first time there but certainly the most interesting. When the owner explained to us how much effort goes into this many, many different and tasteful creations, the quality of the ingredients and level of detail in each creation, we realized that this man is absolutely dedicated to his profession. I mean, he is even making his own chocolate!
Before leaving, we got another taste of "Blueberry-Porcini Mushrooms". While I was quite apprehensive about ice-cream with mushroom inside I was in for a pleasant surprise. This was certainly the best "berry" ice-cream I ever had.
We'll be there again very soon!
by Annique Heesen
Feb 08, 2012
Ok so I'm a vegan, and it's pretty impossible to find any vegan treats !! And giapo is by far one of my fave!
There is so Much choice and sooo yummy! I have now moved to Hamilton but I make sure when ever I'm in Auckland I get giapo!!! By the way mr. giapo bring a store to Hamilton!!!
Nov 10, 2011
Very strange that 26 of the five star reviews for this shop have been made by people who have only ever posted one review, and the reviews are just too over the top to all ring true.
It's good gelato but nothing that warrants such praise.
by Paul Harvey
Oct 25, 2011
Whenever I get a chance to walk up Queen Street I head for Giapo Gelato and Research Kitchen . The Gelatos are just the best . My favourite at the moment is a poached peach gelato which is poached in Kim Crawford Pinot Noir . so yummy !!!
by Gabriel Lunte
Oct 10, 2011
The five star rating is described on here as "Woohoo! As good as it gets!". This hardly does Giapo justice. It is not only as good as it gets, it's better than any gelato I have ever had anywhere ever always. Giapo is a gem, and a national treasure. I have absolutely never been disappointed with any of Giapo's range of eccentric flavours. Each seems more delicious than the last, and I am not just saying that. Simply fantastic, and great atmosphere!
Oct 10, 2011
Very disappointed by the owner who ruined the customer experience.
When I was holding an Indian takeaway food while I was ordering the Gelato, the owner of the shop said is this rubbish? You can't bring in smelly food.
I then said I am just carrying it while I am ordering it. Do you want customers? I am buying your stuff.
The owner then replied, no I don't need customers.
After that I decided to walk out of the store disgusted by his rude attitude.
His presence doing nothing but touching his phone in front of his store will further ruin his store.
Sep 09, 2011
Giapo has fantastic gelato ice cream. Amazing flavours to choose from. I love that you can try each flavour before you buy. The staff are all fantastic and very friendly - They are always smiling and ready to help.
Simply the best icecream I have had!!!
by Samuel Mathew
Aug 16, 2011
awesome place with a very friendly atmosphere... Totally trans fat free and sticks to its mission... Good quality and quantity and comes with a money well spent satisfaction... I study science and I like the experiments being done here. I also love all the chocolate flavours especially the chocolate with blue cheese and the chocolate with the red wine... Thanks Giapo....
by Alice Peng
Aug 15, 2011
Giapo is a one of a kind, unique gelato shop. They go beyond the meaning of an 'ice-cream shop' - their range of flavours are as dazzling and cheerful as the shop interior itself! I love how Giapo uses organic when possible, and produces sorbets for vegans and other dietary needs.
My favourite is the blueberry sorbet! However I always aim to try a more unusual flavour combination.
Today I has organic lemon sorbet and green tea matcha sorbet - the best I've tasted! No gelateria or ice cream shop I've been to manages to make their matcha flavour so close to the Japanese drink itself - I love it!
Thank you Giapo for the amazing experience every time!
by Mira Bi
Aug 09, 2011
I absolutely LOVE going to Giapo!
It really is as good as it gets and everything about the place screams awesome. The staff are incredibly friendly and patient, and they give MASSIVE servings! All the flavours are absolutely delicious and original - you can't get them anywhere else! Even my mum, who isn't much of a fan of ice-cream, loves Giapo... especially the Green Tea one!
Yum... high recommended!
Aug 09, 2011
The Matcha Green Tea is great, it is a very different taste so Haden H. your taste buds may not be refined and ready for something so 'out there'.... But Giapo is an institution! 5 stars guys, see you again soon!
Aug 09, 2011
Giapo is one of the best gelato shops in Auckland! They have freshly made gelato, fairly large servings (ask for the cup ones), FREE WI-FI, flavour samples and constantly producing new flavors - the matcha green tea one is good as :)
by Haden Hansen
Aug 09, 2011
To be honest, I don't get the fuss? You can get equally good gelato elsewhere in Auckland and at far more reasonable costs. P.S the Matcha Gelato is awful.
Aug 06, 2011
I fall in love every time I walk into Giapo.
The range of flavours to try is incredible, and there are new ones on a weekly basis.
The staff are always friendly and quick to serve you, even when they are really busy.
The free tasters mean when you finally choose you will be very happy, and the organic cones are truly delicious!
The best food experience I've ever had!
by Alexi Laurie
Aug 04, 2011
I love this place! Their Gelato is the best that I have tasted with interesting flavours that you may have never thought of trying before. A great thing is they let you try which ever flavour you want before you decide on your choice. Some might think that it's pricy, but when you factor in the beautiful taste and how much thought the owner has put in to making his gelatos the best there are (no Trans-Fats!) it's a pretty good deal.
by Kalisha Wasasala
Jul 23, 2011
Giapo is one of my favourite eateries in Auckland!
The gelato and sorbet are absolutely delicious, plus they're super healthy which is even better. There are lots of different, very creative flavours (my favourite is white chocolate and coconut), many I haven't even heard of but taste amazing. Giapo always plays great music and holds events which are always entirely fun. The design of the shop is fantastic, and it's really bright and lovely. Plus, they offer free WiFi and use of the video camera, haha.
I'm a regular at Giapo and the staff are always very friendly and helpful. The customer service is so outstanding, which is partially why I always go back. Also, they offer free tasters so you know what you're buying. The hours are very convenient as I'm always around at strange times and they always seem to be open. It's a very convenient meetup place because of the openness and where it is situated.
Every time I go is another unique experience and I love it!
by Jane F
Jul 22, 2011
Am a regular here and try different flavours each time - free sampling means you never disappointed with choice. Nephew opted for enormous chocolate/sugar cone which holds +-5 scoops - excellent. Gelato quality superb: difficult to decide on a favourite so keep going back. Open late: ideal.
by Jayke D
Jul 21, 2011
I've been a regular customer of Giapo's for the last year and a half, not only for the fact that its gelato is by far the best you will ever taste, but also because it has the best customer service I have ever seen in ANY sort of shop or store, anywhere.
As soon as you enter, you are greeted by the friendliest smile. They all have a clear understanding of all the flavours that they sell and are able to give advice when wondering what would go well with a certain flavour, what the new flavours are or just what they personally recommend.
I also love the fact that they offer samples of each flavour, (sometimes without you even asking!) so you can get a preview of what each of the many unique and special flavours that Giapo offers tastes like.
Giapo is one of my few little happy places in town; if I'm bored, feeling down or just plain hungry, Giapo will never fail to make me feel better from its amazingly positive atmosphere and just the general buzz around the store.
Jul 17, 2011
They have the most amazing range of freshly made organic gelato's and sorbet's. A place you have to visit more than once as they have flavours changing all the time. They also invent new flavours all the time. Latest favorite is Death By Chocolate. I loved the Chocolate and Red Wine mixes. Great to see some Kiwi favorites like Pavlova sorbet. Not to forget organic cookies and cream. Go in and check it out for yourself. Have a favorite or see out a new one.
Try a sample for the friendly staff and ask them to recommend a new flavour to go with your favorite. They are good at matching up for a taste bud experience.
Always stop at Giapo if on Auckland's Queen Street.
by Earl Vasquez
May 28, 2011
Very good. Fun place, seems a bit clique-y if you know what I mean. The gelato is great.
May 28, 2011
Its always an experience when you arrive @giapo’s.. Making a decision is your next.. Little tasters are on offer to help you make the appropriate choice for this pleasant moment in time.. I always opt for one of their amazing hand made cones sealed inside with chocolate.. I’m not sure why.. #yeahright.. Its because they are to die for fresh..
The ultimate experience is when you have a flavour named after you and or taste some of this geniuses work made from your own fruit.. I never knew our lemons were so #nomnom until I met the #gelato king.. If you are looking for the best ice cream / sorbet treat ever made, you must check out my fratello ;)
by Chris Hoffmann
Apr 02, 2011
there are not words to describe the experience that is Giapo gelato. If you like ice-cream you will LOVE Giapo! Parking can be fun during the day but there are plenty of parking buildings in the area. Recommend you taste a few flavors so you find something awesome!!!
Mar 26, 2011
The best gelato I've ever had. The flavours are so creative, and are always changing. My favourite ever is the organic cocoa sorbet, but I also LOVE peanut slab, white chocolate coconut, dazzlelicious, chocolate brownies, white chocolate macadaemia and mochacino. The portions are very generous, and the cones are delicious!
by Sam Sutherland
Mar 17, 2011
Ok, so GIAPO is a pretty cool place, went in for about the 4th day in a row! Tried a new flavour that someone recommended to me, it was Plum and Brandy (some Italian name i cant remember or probably spell actually!) but it was really nice, I was kind of wary getting it since I hate the taste of alcohol, like in trifle etc, but i could barely taste it, it left a little aftertaste, but nothing bad. As for the plum, (which I can't say I'm much of a fan of either! I'm amazed i was talked into it today!) that was really good! It was nice and refreshing on the hot day we had today, so quite nice, I reckoned it tasted a little bit yogurty.
Although I do have to say it's not my favourite from GIAPO, it was still really good! I usually like Chocolatey flavours but I found that the orange and strawberry sorbets were really nice and fruity, it amazed me how simple his sorbet recipes were! 3 ingredients! Wow! TBH, GIAPO Hazelnut is still my ultimate favourite, but almost all are really good. Just saw on twitter that Gianpaolo is looking for some organic Fejoas so I can't wait for that flavour.
The last thing that is a total plus us that you can ask for a taste of any of the flavours so you don't end up with something you might not like. And last note I PROMISE! Free wifi for all you techies out there!
Feb 23, 2011
I have been here several times, and I've loved it every single time. There are so many flavours to choose from and they all sound so good, you just don't know which one to pick. The staff are friendly too, and they even offer us free samples sometimes. I can't wait to go back.
by H Weston
Jan 22, 2011
I love Giapo. It beats any other ice cream in NZ on taste! Worth the $7 for an organic taste sensation! My boyfriend and I adore these ice creams and drive into town atleast once a week to treat ourselves + taking any visiting friends there is a must!! :) We think Mission Bay needs a Giapo!!!! Peanut butter is our fave. LOVE IT. TRY IT!!!!!
by Melanie Bailey-Reeve
Dec 05, 2010
I LOVE Giapo!
Everytime we are in town we have to go there, I have a had time deciding what I want but can really recommend the Chocolate Sorbet in all it's rich, chocolatey goodness.
The staff are always friendly, the atmosphere is always fun and my kids love it too.
Sep 09, 2010
Tried Giapo again, but as I expected, an active social media presence does not a good product make! Really quite average and I will be going to Casa Del Gelato for half the price and 10 times the quality in the future.
by Nathan Dunn
Jul 13, 2010
A combination of a funky interior, great social marketing and a tasty product make for an unique experience at Giapo.
The gelato and ice-cream is very tasty, the flavours diverse, and they are true to how they are described (mandarin actually tastes like mandarins!
Organic and low fat flavours, Giapo really is guilt free. I highly recommend a visit, they are central located (right next to The Civic)
Jul 13, 2010
I think Giapo is brilliant :D The friendly and funny staff are a definite plus, they always make me laugh Haha, I love how when you go in there, there's always new and different flavours, ALWAYS! It makes for a different taste experience every time :p So you HAVE to try something new! I love how Giapo gets to know it's customers as well :) And the taste of the ice cream is definitely worth the price.. I haven't had better tasting Gelato before! :D
by Jayson Kingsbeer
Jun 10, 2010
Giapo is an amazing gelato shop next to the Civic Theatre on Queen Street.
Giapo has the BEST gelato with all my favourite flavours! The store has an awesome ambiance with great music, free WiFi and an awesome design. The owner Gianpaolo has a huge emphasis on GREAT customer service. As you enter the shop you will be greeted with smiling staff (Possibly even Gianpaolo himself!) handing you delicious samples of the many flavours that Giapo has to offer.
I am very pleased that I came across Giapo on Twitter. Giapo is ALWAYS my first and last stop when I am in Auckland City.
by Morgan Terrill
May 31, 2010
Giapo is awesome. It has a very friendly community atmosphere and his Gelato is to die for. Seriously, if you haven't been you should try it out. You'll love yourself for doing it.
May 31, 2010
Giapo is amazing, not just the gelato but the whole experience. It's a whole heap of fun, especially karaoke Wednesdays.
So whether you're after a gelato, sorbet, smoothie, shake or even organic almond milk! give Giapo a visit, you won't regret it!! xD
May 30, 2010
Yepp, this is probably the best gelato you can get in Auckland. Just try for yourself, you won't regret it!
by Brad Annals
Jan 19, 2010
In all honesty this was the best gelato and sorbet that I have ever had.
The creamy texture of the chocolate fantasy is like black velvet, smooth, cool, sexy. There is no question that the chocolate used is real, unlike flavor additives used by other proprietors.
Giapo Gelato on Queen St in the city is Genuine Italian Gelato. From the flavors of the product, to the master gelato artigiano himself Gianpaolo Grazioli, who usually will be found in Giapo's Gelato kitchen perfecting his flavors, or hanging out with his customers, who one could easily confuse for family.
The store is fun, the staff are friendly and keen for you to experience these flavors for yourself, offering a 'try before you buy' sample of the product. And of course the MONSTER sized chocolate covered waffle cone, the limitations of which are only governed by the size of your stomach!!
If my life was a top 10 of things to try before you die, Giapo Gelato would definitely be in the top 5.
by Corey Sehnert
Sep 29, 2009
Amazing icecream. Best gelato in the world.
You MUST visit Giapo and try some Giapo Icecream. Afterall, they make the best flavors ever..
Including Coca-Cola, Beer, Popcorn, Passion Fruit, Avocado, Citrus Crush/Jaffa (My Favorite)
And most of all i am typing this review from the Giapo store. Free WIFI for everybody.
The password to get on the internet is on the wall... At the moment the password is "GIAPO"
I am here now. If you are around, come now.
Sep 14, 2009
Best gelato in Auckland!! Anyone who's in for a fun, contemporary experience that maintains Italy's high traditional culinary standards, this is the place to go. Every mouthful is luscious, rich in flavour, smooth, silky and sends you to heaven. The staff is friendly and they are always open to new ideas for flavours and desserts. Almost every week Giapo churns out a new creative flavour! They also offer the good old chocolate, vanilla, hazelnut, as well as some more funky ones such as chilli chocolate, avocado, coffee and baileys, tiramisu, lavendar, etc etc.
The whole place bursts with a sense of fun, true to Giapo's motto of putting a smile on everyone's faces.
Prices are reasonable, as you pay for what you get - good quality ice cream. Seriously, every mouthful is worth it.
Giapo is a place you won't want to miss!
Sep 09, 2009
Giapo leaves the rest behind! It serves creative, tasty, healthy gelatos. The service is personal and I especially love the energy and the community following Giapo creates by giving customers a great experience!
Sep 09, 2009
Best icecream in Auckland, easily. The owner is clearly passionate about icecream and the staff are all really friendly. Try it and you'll be hooked like the rest of us giapo lovers :)
by Dharmesh N
Sep 09, 2009
A friend of mine introduced me to the Giapo experience.
I call it the Giapo experience because everytime you walk in there, it's just a feeling of being out of this world.
When you walk in, you're warmly greeted by the staff who then start giving you tasters of the new ice creams.
There's always something different to try, and there are different flavours to suit everyones favourite tastes.
So you get your ice-cream and then there's somewhere to sit down and enjoy it whilst just mellowing out to the Giapo experience.
It's very quickly become my favourite ice cream place and every single person I've taken there, has always walked out with a big grin and said "this is the best ice cream ever."
I know it says Genuine Italian Gelato - but even more, it's a Genuine Italian Experience right here in New Zealand.
If you haven't been to Giapo yet, I think it should be on your top 5 list of things to do in this lifetime.
If you're passing by, pop in and try it out. I'm sure you'll love it just as much as I do because it's more than just ice cream, it's a truly hospitable experience.
Thank you Gianpaolo and everyone.
by Courtney Sit
Sep 09, 2009
When I first discovered this store back in February, I fell in love with it straightaway!
And the proof is here - I'm there at least once a week, if not more and everyone who works there recognises me too.
What I love about Giapo isn't just the gelato - and all the flavours which change the regularly, or better still you can request a flavour which they will try to make for you if they can; but the experience you get whenever you are there - you can't help but be happy when you are in the store!
Giapo has become my all time favourite ice cream place and I look forward to enjoying it over the summer months! I will keep spreading the word about the place and how much I love it there!
Good work Gianpaulo, Annarossa and the team at Giapo! :D
by Wendy Lester
Sep 09, 2009
Every person I know who has visited Giapo says the same thing "the best ice cream I have ever tasted" and with good reason !
Nobody can ever visit just once and why would you,Giapo has so many flavours you can not limit yourself to just one visit.
Character filled,a visit to Giapo should be on everyones bucket list
by Cameo Yung
Sep 02, 2009
Why are you still here reading this review? Go and get some ice cream or gelato from giapo now!!!
by John Delgado
Aug 31, 2009
Since I have discovered Giapo I cannot help telling all my friends. This is the best ice cream I have eaten in a very long time. It reminds me of my childhood holidays in Italy. Here no preservatives or artificial colours. Only 100% natural ingredients no less - I loved the chili chocolate and the kiwi fruit sorbet they are simply excellent. The owner is a nice and crazy italian guy so passionate about his business it comforts my faith in small artisan businesses. Happy Giapo !
by John Palino
Aug 27, 2009
If ever you are in Auckland City, please take the time and give yourself a treat because you deserve it. You must go to this wonderful place that I think is much more than Gelato but an experience.
For anyone who has watched my show "The Kitchen Job" you would know that it is so important for me that a restaurant or cafe or even a Gelato shop creates a memory for you. Giapo creates a wonderful memory. Like when I was a kid going to the ice cream shop with my parents and at that young age all you needed was the ice cream to get you excited.
Here at Giapo the young Italian owner Gianpaolo Grazioli has created something from which he had dreamed. It is filled with excitement and character. It is filled with so much character starting from the ice cream to the cones, the add ons, the decor and even the furniture. Well Gianpaolo himself is the largest character, he would have to be to have created all of this.
Now as you walk on by you feel the draw of Giapo and left with no choice but to go in. Once you are in, the wonderful staff are handing you little tastes of the many different flavors he makes there daily.
I think they know once you have tried you have to have one. But now what flavor am I to pick, there are so many. Thats ok just go back again tomorrow.
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