Mecca

4 star rating 39 reviews

Restaurant location map

09 3581093

85-87 Customs Street West, Viaduct Harbour, Auckland CBD, Auckland

Cuisine:
  Cafe, European, Kiwi
Hours:
7 AM to 2 AM

Photos

Reviews for Mecca

1 star rating
by Sally
one month ago

It was an awful and unpleasant experience which me and my friends all agreed on. The guy who seemed to be the manager looked as if he left his manners at home because he didn't have any and rather rude. He also did not understand our order and served the wrong thing. Their smoothies..........none of us are fussy eaters or people who like to criticise, but the berry smoothies did not taste like berries at all. I wonder if they had put in like tiny two drops of berry-flavoured syrup. As we were leaving, we remembered that it was the same restaurant we visited last year which we said we will not visit again.

1 star rating
by Sophie Jane
one month ago

I came here for lunch today with my mum and her partner. We were given lunch menus but asked if we could have breakfast, the waitress checked with the manager and he said that was fine. I ordered eggs benedict and asked for the bread to be subsituted for mushrooms, the waitress proceeded to try take our menus off us saying they couldnt do breakfast but I assured her we could. She then told me I couldnt subsitute the bread for mushrooms as "the mushrooms are more expensive than bread" so I just said Id have it as a side. Mum ordered poached eggs and the waitress walked away before her partner could order. I waved over another waitress who upon hearing his order told him that "even though it is on the menu we do not make it so please choose something else" if this is permenant they need to update their menus. The manager then came over and told us I could not have eggs benedict as "they didnt have any boiling water and it would take too long" so that meant mum couldnt have poached eggs either we could only have scrambled. I dont know what kind of resturant cant boil water but this was a joke so we left and went to Degree. I will not be returning to Mecca - this isnt the first time Ive had bad service here

4 star rating
by Alana Baker
one month ago

Ended up at Mecca for brunch today it hate the eggs bene with a side of mushrooms was delish couldn't fault it anywhere and my sav was nice aswell. Lovely place to eat all though the French waiteress needs to take a step back was waaaaay to in your face we literally didn't have much time to chose or think for ourselves which the people I was dining with found it hard as they felt pressured. Will be back for the eggs bene for sure.

4 star rating
by Pol
2 months ago

This was very good. I made a lunch booking and we were rewarded with a lovely outdoor table and a friendly welcome. A nicely varied menu had something for everyone with some interesting specials explained by a very keen waiter. I took a gamble and went for the Asian-inspired seafood fettuccine  with coconut, lemongrass, prawns and scallops. If ever there was a dish with the potential to go horribly wrong, it was this one but what I got was well-balanced and nicely seasoned. My only gripe would be the prawns were rubbery, usually a sure sign of having been frozen. Steak sandwich got very positive praise and disappeared in record time. Marinated olives kept us satisfied while we waited for the our mains. Great location and good value for money. Much better than the Mission Bay outlet.

5 star rating
by Greg H
3 months ago

Our work social club with 46 members in tow enjoyed an amazing night at Bubble Lounge/Mecca. We had exclusive use of the Bubble lounge and all took part in the 6 course degustation meal. The service was great and the food was even better. A favourite course was the sesame & pepper crusted tuna although I couldn't choose only 1, they were all divine! My co-workers wife sitting next to me takes part in a monthly degustation club and said it was her favourite to date.  From our initial contact with the restaurant months in advance right through to paying the bill at the end of the night was an enjoyable experience. The staff looked after us every step of the way and catered to our every whim. All this and at a very reasonable rate, we couldn't be happier. A huge thank you to the chefs, the servers, the barmen and the management for making our midyear party a huge success!

5 star rating
by Liana Nicholas
3 months ago

Beautiful place to dine, amazing food and great service - in the perfect Auckland Central Location. Would highly recommend if you are looking for a place to dine on the Viaduct. We will definitely be coming back again.

5 star rating
by Daffodil Hawker
4 months ago

We brunched here on Saturday. I had the Moroccan eggs and my bf had the lamb wrap. We were both SUPER impressed by the food.

The eggs were delicious and if I lived in Auckland this would be my favourite brunching place. We also both had a strawberry bellini (yum!).

Great food, good service. Would highly recommend!

4 star rating
by Jay M
4 months ago

My partner and I had the 6-course degustation and were thoroughly impressed by the dishes that came out.

We did feel that the steak course was a bit too heavy towards the end although that may be because we were eating a bit fast.

Staff were very friendly and attentive however I was majorly let down when I noticed they didn't explain each course and how the selected wines matched each course. This was done for us at another restaurant and it really made the degustation experience more enjoyable. I also felt that only 2 of the wines had matched the assigned dish and that the Chardonnay could be substituted with something else..

Overall it was a good night out but it would have been great if more training was provided to the staff to explain the courses and matching wines.

5 star rating
by Katrina Banks
7 months ago

Lunch - Mecca - 24th April 2014
The Lunch was excellent. Had Garlic Bread to start, then Snapper as the Main, Coffee to finish. Food was extremely tasty and of a first class standard.
The service was excellent. Orders taken on time and never had an empty water glass or wine glass.
When you get service like that you do not mind what you pay.
The location is ideal as it is by water and has a pleasant outlook.

Katrina Banks

4 star rating
by Becky D.
8 months ago

Great spot for being amongst it all. Had been here several times just for coffee and wanted to sample their dinner menu after speaking with the Maitre d on a previous visit. Friday evening quite busy but the service was timely, food very nice with good sized portions. Lots of competition around here of course but would certainly dine there again.

3 star rating
by Kim Hagan
8 months ago

I don't usually feel compelled to write reviews, however, in this case I think it is necessary.
While I expect to pay a premium for the location, I hate sitting through a meal thinking I have been ripped off.
The food was okay only but way over priced, for example $23 for creamy chorizo mushrooms and extra if you wanted toast. Father in Laws Classic Breakfast $26 and underwhelming.
Coffee was ok, but a small cup for $4.50.
Service staff were nice.
Won't be rushing back.

5 star rating
by Kim Ormsby
10 months ago

Came here for dinner with friends, and right from being seated, the wait staff were attentive and friendly. Great Service. Water came quickly and so did our drinks.
Once we ordered , we didn't have to wait long, my partner and I ordered the Shared Entree Platter, with Salmon Skewers, Scallops and Squid and it was beautiful. For our mains, I ordered the Prawn and Scallop Fettucine and it was devine, very tasty, my partner had the Hapuka with the Pastry on top, which he was a little surprised, however he said it was ok. My friends had the Pork Belly and Chicken Lasagne and they said it was devine. Was so full could not have dessert, however friends had the Creme Brulee and said it was delicious. I had a flat white and it was one of the nicest coffees I had tasted in a while.
Thanks for the lovely evening, we were celebrating our anniversary, so it was so nice to go to a lovely restaurant. Will be back.

5 star rating
by RaeRae Johnson
10 months ago

My partner and I had a deal voucher for the 6-course degustation menu, and because we don't eat red meat, we had the vegetarian degustation. In my opinion, cooking with meat is EASY and it takes a real chef to cook without meat, and make a meal interesting and tasty. So I take my hat off to the chefs at Mecca who served up an absolutely delicious 6-course vegetarian menu. The food was simply divine!
We've had a few degustation dinners around various restaurants in Auckland, and we're often left feeling hungry and in need of a burger on the way home! But the meal at Mecca was more than enough! They definitely were not shy with their portions, and I even found myself struggling by the 5th and 6th courses.
We'd also like to thank Alexis and Lily our wait staff as they were extremely friendly and helpful. Alexis kept an eye on the table and ensured our glasses (both wine and water) were never empty.
We had a fantastic night with great wait staff and an awesome meal! We would recommend Mecca to anyone.

4 star rating
by Maggie G
10 months ago

Mecca at the Viaduct seemed to be the only place open for brunch so we sat amongst the cheeky sparrows(they'll actually land on your plate if you let them!), and ordered the big breakfast, blueberry hot cakes and coffee. The BB with scrambled egg was standard, but well presented and a generous serve and the bacon was crispy. The hot cakes were beautifully served with fresh fruit- grapes orange banana and watermelon, but the cakes themselves were a bit dense and the blueberries few and far between. The coffee was excellent, the service efficient and friendly, and overlooking the boats in the Viaduct Harbour is a pretty good place to be

2 star rating
by Katherine Barrow
Sep 16, 2013

Having been impressed with Mecca a few years ago, I decided to make a booking for brunch to celebrate my mom's birthday. However, it would appear that the cafe's standards have slipped drastically in the past few years.

Our waiter was extremely brief and dismissive, cutting off our sentences as if he didn't have time to stand and listen to what we were saying. The coffee was burnt and my tea was lukewarm and weak. When the meals arrived, two of them came without the toast that was listed on the menu. Although we asked for this twice, it only arrived once we had finished eating, and even then was one very thin, measly little slice of bread. The chips in the fish and chips were cold and under-cooked, and the fish batter was so tough I could not cut through it and tasted old and stale. On top of all this, the staff were far from gracious, and the blaring saxophone music made it almost impossible to hear each other.

The Mecca that I knew, served beautiful, well-crafted meals and employed a lovely, accommodating staff. The meals and service we received on Sunday were nowhere near this standard.

1 star rating
by Vel
Jun 17, 2013

Shocking...I've never felt so ripped off in my life. I bought a half price voucher for the degustation menu and left a restaurant hungry for the first time in years (the last time this happened it was because I couldn't tolerate undercooked meat). Do Mecca UNDERSTAND what a degustation menu is? Yes its supposed to be a 'tasting menu' however there are also usually interesting hors devours served between the courses - these did not feature anywhere in the Mecca servings. NEVER should a diner leave hungry because of miniscule servings other 5 star places may serve small dishes however to be served a 'steak' the size of a tablespoon takes the cake! That is NOT a steak and my boyfriend who loves his meat was disappointed on this special occasion (his birthday). Definitely not worth the $110 spent on the voucher much less the claimed value of $220. The heating outside should not be varied once you seat customers - unless they ask for it to be changed. Freezing outdoors in winter is not a pleasant way to enjoy a meal. The wait staff's attentiveness was the only redeeming factor in an otherwise scream worthy experience.

5 star rating
by Deborah 'chefdeb' McCarron
Jun 14, 2013

We dined here last night using a deal voucher for their 6 course tasting menu. We were welcomed and sat down immediately in a nice warm spot and drinks arrived quickly and served with a smile.

All of the courses on the menu were well thought out, tasted amazing and the presentation was spot on.

I myself am hard to please when eating out as by profession I own a catering company and I am a personal Chef to the rich and wealthy on Waiheke Island, I was very pleasantly surprised by the high standard of food on offer at this unassuming water front cafe and recommend the tasting menu to everyone.

I washed it all down with a very well priced bottle of ice cold Gewürztraminer .

2 star rating
by Linda Todd
Mar 09, 2013

Had such a disappointing experience at this Restaurant, we felt (as proud Aucklanders) compelled to email a letter of complaint to Mecca head office.. 2 weeks later no response ... I take that as meaning they 'so don't care'. We are enjoying a long hot fabulous summer, the viaduct is a picture and the foot traffic fills the place to over flowing each night.... who cares if the service is bad - they don't need our return custom...

2 star rating
by Esther Webb
Jan 01, 2013

I don't like to write negative reviews but I am getting frustrated at the standard of cafes in Auckland and tired at paying champagne prices for lemonade standards (yes lemonade not even beer).

The food at this place should have been of a very high standard for the prices charged - it was very, very ordinary - if you want to charge like this you need to deliver and this place doesn't. The bill was well in excess of what I paid for a very nice meal at a restaurant last night and when you are paying more for what in effect was two lots of eggs on toast and some coffee, than a restaurant meal, there is something seriously wrong.

The coffee - awful - what exactly do these baristas around town think that the flat part of a flat white means. Here's a clue - it doesn't mean half a cup of foam. If I wanted half a cup of foam I wouldn't be ordering a FLAT white. Again if you are going to charge at the top end of the scale for your coffee then you need to deliver top coffee and spend the money it costs for an experienced barista. If you want to save money by employing inexperienced baristas then charge accordingly. $4.50 for a small tulip cup half full with foam is just offensive.

I wish more people would complain because while we all keep smiling sweetly and paying for poor standards then nothing will improve and NZ is being left behind other parts of the world now when it comes to Cafes.

On a positive note the servers were sweet and very pleasant.

1 star rating
by Dianne Brunton
Dec 21, 2012

I was looking forward to this dinner, a pre-Christmas treat - but from the moment we sat down - my bench seat had very uncomfortable rips - it was a mess. We had ordered a seafood platter with Mumms Champs and breads and dips to start. The breads and dips were fine, the Mumms good but in tiny glasses, but when the seafood platter arrived and the waiter tipped the water from the platter directly into my husband's glass of (lovely) Elephant Hill Chardonnay - things took a turn for the worse. I of course asked for a replacement glass (of wine) - the waiter came back with an empty glass - I explained that I wanted a replacement glass of wine. It was then discussed with the Manager, a glass of Church Road appeared, Elephant Hill was only by the bottle. It was not nearly as good and we sent it back, the manager then appeared with a bottle of Elephant Hill and replaced the glass, finally. In my opinion this should have been the first response. The meal continued and we had a very nice and attentive waitress. At the end of the meal the same hapless waiter appeared while my husband made a visit to the bathroom (which was by the way bus station quality!) and removed the platter, the result was water all over the table and I had to quickly move out of the way to avoid being drenched.
Just appalling for a restaurant that charges what it does. No table clothes, dreadful services (salt shaker didn't work - we had to borrow from the neighbours) - I will never visit this place again.

1 star rating
by Celeste Gorrell
Dec 11, 2012

The food was inedible. I was brought some toast because I hadn't eaten any of my meal and this arrived without butter or any spreads. I was also charged for the toast, despite pointing out the waitress offered this to me because I hadn't eaten the original meal.

The worst part was that the manager asked me how the meal was but got very defensive and argumentative when I told him I hadn't enjoyed it.

He raised his voice, and left me very humiliated in front of a group of colleagues.

In all, the experience and food did not live up to the prices and Mecca's reputation elsewhere. If you do come here, don't get the Couscous and Lamb!

2 star rating
by Jerry Hart
Oct 16, 2012

What has happened to Mecca? Have not been there in a while but expected what we usually received - good food and good service. This time we were disappointed in both. My steak was overdone and tough and the side was cold. Waited far too long for a second round of drinks. Will need to do better to survive in the viaduct.

2 star rating
by Gem .
Sep 08, 2012

Went here on a Friday night last week, was looking forward to it as we used to come a lot but hadn't been in a while. To start with the service was very poor, there was one person who was great and it was the English waitress. Ten minutes after being seated we still hadn't been given drink or food menus, we wanted to order drinks straight away. I had to get a waiter's attention, asked him for menus and he was rude and said I'll get your waiter, then didn't bother to get any waiter or a menu, how hard is it for him to grab the menus. Then another 5 mins passed and I then asked the nice lady, who was apologetic and got them straight away. Then we waited over an hour for food, and waited a very long time to have our orders taken. The food was disappointing and was not hot, only barely warm. Over all it was not like it used to be and is a shame. There are much better places out there. So we
won't be going back.

3 star rating
by Ian
Jul 15, 2012

Like many this is an average restaurant.. Nothing too special really and nothing to rave about or complain about.

Was a nice touch that they allowed selection from the breakfast menu at midday but they did say NO to start with..
Coffee was ok but they need to learn the difference between a Flat White and a Latte..

Pricing was good considering the location at the Viaduct, so if you are after an ok well proportioned, well cooked meal not a bad place to try.

3 star rating
by Sallybrown
Apr 29, 2012

Beautiful surroundings here on a nice day, good coffee, food nothing extraordinary but quite passable.
Prices are what you would expect for the Viaduct.
Good for a weekend brunch.

2 star rating
by Susan W
Mar 27, 2012

Service was good for a very busy Saturday night waitresses friendly and helpful, however, meal a bit disappointing.

Ordered the Eye-Fillet steak on mashed potato with mushrooms etc etc etc. The steak was ok perhaps a bit dry for a medium steak, but the most disappointing part of the meal was the mashed potato. You could taste that it wasn't real potato it was the flaked potato stuff you add water to. Very disappointing for a restaurant of this type especially on the Viaduct with lots of tourists in the area - I really expected more - like real potatoes.

I don't usually complain but felt I had to this time.

3 star rating
by Barbara Wilson
Nov 01, 2011

Not a place for everyweekend. For once a while it is ok. Nice view

3 star rating
by Bonsai
Oct 11, 2011

I went to Mecca for a Sunday brunch, and while I enjoyed it, I did not enjoy what I had to pay for it. The food was yummy - my blueberry hotcakes were very tasty indeed. But oh the prices! It is obviously priced for the tourist market - $20 for two small hotcakes is a LOT. One of my companions ordered the squid and the serving was so tiny at $17 it was tempting to think it a joke.

Recommended only if you have a lot of spare cash.

2 star rating
by Jason
Aug 29, 2011

I have been to Mecca before for Dinner and rated the experience as a 3/5. After going to Mecca for Brunch on Sunday, I am going to give them a 2/5. The food was horrendously overpriced for what was actually put on the plate. I ordered the grill "big" breakfast which consisted over 2 very small slices of burnt toast which was too crispy, 2 small vine tomatoes, a few bits of streaky bacon, and 3 portobello mushrooms and one chorizo sausage and 2 very small poached eggs that could have been mistaken for Quail eggs due to the size (or lack of). This measley meal cost me $24.50. Others in our group were all mortified at the small size and big cost of our meals. Among this, coffee orders were missed, the waitresses did not know whose meal belonged to which diner. I can imagine due to the location Mecca will be doing a lot of business during the RWC period. All I can say is you guys have a lot of work to do if you don't want to disappoint our overseas visitors if they dine at your establishment.

1 star rating
by Margaret Devcich
Aug 13, 2011

I went to Mecca with family today - we had intended to have breakfast at Wynyard Quarter but not many options for breakfast there. Mecca was exactly as it was last time we went - terrible !! The food is so basic, even the worst cook could make what they did. For such a prime position in the Viaduct and where our tourists go, it is about time they got their act together and produced quality food. I had eggs benedict $20. for which I received a basic bread muffin as the base, the ham on top was as if it was the cheapest pressed ham option at the supermarket. The poached egg was Ok but a basic hollandaise sauce on top (ie. just like at Kato's). That was it !! PS: I have never done a review like this before, but feel if no one complains, it will not change !!

3 star rating
by David Boshier
Jun 07, 2011

The service is quick and efficient. There are plenty of tables outside that allow you to look out over the boats in the harbour.

My Bruschetta was fresh and the coffee hit the mark. Great place if the sun is out.

5 star rating
by Jess R
Feb 11, 2011

I have been to Mecca many times with my boyfriend and every time it has been such a fantastic experience. I work in the hospitality industry and have done so for 7 years now and Mecca staff continue to impress me every time I visit.

The service is friendly and efficient, the atmosphere is always fantastic, and the food is just to die for. I have never had a problem with the food at Mecca and the two of us always really enjoy dining there.

Keep up the good work Mecca Viaduct! :)

1 star rating
by Jose K
Jan 10, 2011

The service was appalling.

I was here for lunch with a girlfriend and she agreed the nonchalant attitude of the waiters and waitresses was off-putting (to say the least).

We walked up the stairs and stood there waiting until one male waiter decided to walk over.

He chose a table for us which was squashed up next to a pillar.

The service just got worse from there.

I ordered water three times to no avail. First from the waiter who seated us, then a blonde waitress who completely ignored the request, finally the first waiter who begrudgingly filled up our glasses.

To have such a location right on the Viaduct really warrants more appropriate standards of service. Especially since 2011 is the year of the Cup.

If tourists (arriving in flocks later this year) were to receive the same treatment we did, I doubt they would leave with a positive impression of the New Zealand tourism/food industry, judging by the unprofessional manner of the staff at Mecca.

Girls and boys working there, seriously consider smiling if you really want to hold pride of place on Auckland’s Viaduct harbour, the golden centre of culinary prowess.

3 star rating
by AngeLi
Nov 01, 2010

The food didn't really make an impact on me...but the service did...the waitress looking after us was really nice and excellent with her work...wish I remember her name so I can put it here.

I'll come back though. =)

2 star rating
by Siobhan Fahy
Sep 17, 2010

Our waiter was very pushy and argued with a member of the party when she politely raised an issue with her meal. I enjoyed my steak but I will not be back again.

1 star rating
by Ingrid
Sep 09, 2010

On booking and again on confirming booking for 11. I advised 2 diners needed a vegan option. This was apparently understood and a couple of options suggested. At the time of ordering there was again discussion re the vegan options but the meals presented were not vegan (one included chicken and one dairy!!). It became clear the waiter and chef were completely ignorant of what vegan meant. What a circus, very disappointing. I still have not had a response from the manager despite leaving a message the following day. Would not recommend.

4 star rating
by Michelle Stephens
Apr 28, 2010

A group of us went for a work breakfast & even though they had lost our reservation, we still got seated and orders made reasonably quickly. 7 eggs benedict with different accompaniments later & food was great. Great service, would definitely recommend.

5 star rating
by Bruce Mutch
Aug 06, 2009

We went here a couple of weeks ago on a Friday night. Food was excellent... backed up by great service. Definitely recommend to others.

4 star rating
by Joanna O\'Connor
Jan 13, 2009

I went with a friend to this restaurant last friday (Early January) and although very busy the food was fantastic.
Great service and my friend and I even considered tipping our waitress.
The set up they have includes your waitress, the person who takes the menu's away and then someone else who does drinks etc.

It appears these people don't communicate though. After dinner we asked for the desert menu and got our menu but after waiting for 15 minutes for the waitress to then take our order (and she never came) we decided we were actually quite full and payed our bill and left (without tipping).

Bummer for them.

Great food though!