Gladstones Restaurant is located at Quality Hotel Parnell. We are open to the public and guests for Breakfast through to Dinner daily. Our onsite Coffee Shoppe/Cafe serves light meals and snacks during the day. Breakfast… read more »
Went here for our first anniversary dinner. The food was lovely and our waitress did a great job. Unfortunately the main came out before we had even finished our breads and left us feeling very rushed. The restaurant was incredibly hot and we noticed other diners were uncomfortable with it too. We mentioned in when we were paying and were told that they had air con problems but it would have been too expensive to get someone in to fix it on the weekend? I was stunned. Wouldn’t it be in their best interests to keep their clients comfortable especially at the prices we were paying. Very disappointed.
25 November – I received an email today from Delvene, General Manager in response to my review written over the weekend. Thank you Delvene for address our issues and explaining the misunderstanding over the air conditioning problem. I am certain that if it hadn’t been so hot in their on our evening out our experience would have been a lot more memorable. As I said above the food was very nice and we were looked after by a very nice waitress so after I have changed my rating to better reflect. Thank you for the contact Delvene.
Great food, great views, great service!
Meals were delivered to our table promptly, waiting staff very friendly and efficient. The baked fish and sirloin were delicious.
I think the only thing that lets this place down is the ‘facilities’ downstairs, though I doubt this has anything to do with the staff who run the restaurant. The floors need a really good scrub!
My mum and dad used a voucher for degustation dinner, I had the la carter menu at the same time. Very good portion for the roasted tuna I ordered. The roasted tuna I had was fresh but tastes a bit wired for me when a piece of tuna steak sits in a plate of baked beans. I did tasted a bit from their degustation menu, all I can say it’s average.
Other than food, stunning views and great service.
I would like to dine here again if they put a bit more efforts in their food.
Four of us went here for the degustation deal voucher and thoroughly enjoyed ourselves. The servings sizes were generous and even though I missed one course I loved everything else and the other diners quickly polished off my risotto which they declared fabulous. Great variety of food – something for every taste and it didn’t matter if you missed a course as the servings were so generous. Lovely quiet unassuming service and will do this deal again if it comes up.
My husband and I used a deal voucher for a degustation dinner on 8 May.
I had had a lot of trouble making the booking as the online booking system which they insist on is not user friendly. I sent an email at 7.00pm requesting to postpone our booking and when I had no response by just before lunchtime the next day I had to ring the restaurant. The woman I spoke to was very rude and unhelpful – she said she had been at work since 7.00am so maybe she was the cleaner.
Our meal was excellent, but the service was certainly not as polished as one would expect in a restaurant of this calibre.
To crown it all, when we paid the bill my husband noticed we had not been charged for two glasses of wine. He pointed this out to the waiter and did not even get a thank you for his honesty!
All aspects of our dining experience at Mikano this time (apart from the food) combine to make me reluctant to go there again when there are so many restaurants to choose from of high quality in Auckland, who appear to be very pleased to have our custom.
had a lovely meal here with my partner to celebrate our anniversary. Great service and great views with yummy food that wasn’t overpriced! Didn’t take too long and didn’t feel rushed. Would definitely dine here again another night.
We had a lovely meal here today over lunch. All 5 of us enjoyed the food and presentation. On arrival the hostess showed us 2 tables that she had reserved for us and explained that while the first table had the best view, it would be very hot in the sun. I would definitely come here again and recommend it to others. The roasted fish was delicious.
Had been looking forward to Mikano and we went for a romantic dinner to celebrate our anniversary. Was very disappointed and won’t return. From the moment we walked in we felt unwelcome and wondered if it was because we were there to use a voucher, which we still paid good money for! The maitre d was void of any personality and didn’t care about us one bit. Rest of the waiters were just as disinterested. We had the degustation menu with matching wine, none of the dishes were explained to us when delivered to the table and they completely missed one of the courses so we had to request it and eat it out of order. Food was just okay, but not worth the full price. No atmosphere and terrible service. A real shame.
Came here for a family celebration using 6 course degustation deal voucher. Great staff. Food was a lot better than our last visit 2 weeks ago for the same meal.
My partner and I went to Mikano last night using a deal voucher. Our waitress was lovely the food was very tasty, the only downfall really was that the portion size was tiny!!! We left still really hungry and that was after 6 plates.. Each meal was about 3-4 bite sizes. If you decide to go make sure you don’t turn up hungry because you will not leave satisfied! That aside we still had a nice night
Used our deal vouchers mid week last week with friends and thoroughly enjoyed the 6 course degustation menu. Food was well presented and delicious although a tad small. Good service with friendly staff. Only negative was the smell of airline fuel from the helicopter when it landed and kept running for a few minutes. Nice setting with views of lots of colourful yachts on the harbour. Great night out.
We decided to try out Mikano after reading some review in a dining guide. Went there fully armed with the knowledge that dining there will set you back some. The dining area setting was interesting and had views of helicopters taking off, lights flashing in the night sky. Found it rather chilly though.. don’t think it was just me though.. Most people had their coats still on. Wonder why the management didn’t notice to tun up the heating some! Still, our waitress was attentive and friendly. My risotto entree was delish as was my grilled fish main. Hubby’s steak was rather average though. Dessert of creme brûlée was nice but nothing to shout about. It was a nice enough dinner but certainly overpriced for the experience.
What a bad night out! I should have read the reviews first to avoid the disappointment we experienced at the Mikano last night.
We were really looking forward to the evening but have been very disappointed. We had to wait at the bar for our friends to arrive before the Maitre d’ wanted us to show the table we had reserved. It was very cold there and as I asked the bar tender if it’s me or if he feels the cold too, he said that it will get warmer when all the other guests arrive. Interesting heating concept! Anyway, I ordered a Sherry but the bar tender had to go back to the Maitre d’ to ask what kind of drink it is and if they have it. They don’t have Sherry, so I went for a Port.
As we have been seated, I had the fortune to look out on Mechanics Bay. The previous reviews are all correct in terms of the description of the interior. They still have LED’s as candles and the wine glasses are starting to get blind and are very thick and bulky. My friends were talking as the waitress arrived. She touched everyone on the shoulder and interrupted the talk, which I found quite rude.
We all had the 6-course degustation menu. Mikano offers matching wines for each course. $50 per person for a tasting glass (100ml). Instead of going for this option we ordered a bottle of wine to share. We enjoyed the food although it was not superior as I expected. Usually, I don’t go out of a restaurant still being hungry, especially not after a 6-course dinner, but the portions are so small that I still was hungry and I’m not a big guy. My friend was also still hungry and so we ordered the oyster chowder and the beef bourguignon to share between the 2 of us. Although it was on the menu the beef bourguignon was not available. The waitress told us that we can still have beef with garlic potatoes. We asked what kind of steak and the answer was “a steak is a steak”. Well, we got the chowder on one plate, had to ask to divide it onto two and found indeed an oyster each.
Belief it or not, but we were still happy people at this stage. The disaster started after the ladies ordered a French connection, which is basically a coffee with Grand Marnier and Cointreau. My wife’s coffee was fine, but my friend’s coffee wasn’t. There was no orange flavour at all. My friend asked my wife to taste the coffee and she confirmed that this coffee tastes definitely different. So my friend went off to see the Maitre d’. She got a new coffee but this time they put too much liqueur in. No, we didn’t go back again. Now, as my wife wanted to order a tasting glass of wine for her dessert, she has been told by the waitress that she has to check if she can have another glass because she feels that my wife is intoxicated. Pardon! Instead of following the 6 x 100ml matching wines she had only two glasses of wine so far and was everything but intoxicated. We asked the waitress how she came to this conclusion, but she didn’t say. We all felt offended enough to leave immediately. We complaint at the Maitre d’ and he told us that they came to the conclusion because my wife didn’t taste the alcohol in the coffee anymore! Wow! The problem with the coffee wasn’t with her at all but with our friend, but regardless how rude was that. They didn’t want to apologize at all for it and the Maitre d’ was becoming even more impolite. Looking through the reviews it seems to be quite common for this guy to be rude to the guests. Is the owner of Mikano not reading the reviews???
Definitely the first and also the LAST time I ever been there. Very bad service and of course you will pay for it and it is not cheap.
Went to Mikano’s for a 6 course degustation. Had a lovely experience, the view is lovely and the service was great. Since it was a week day, the restaurant was not too crowded and we were well looked after by wait staff.
The food however was a bit disappointing, I probably had very high expectations from my previous degustation experiences. The food was well-presented and well cooked, but somehow lacked the WOW factor. Have had much better for the same price elsewhere.
Good location. Good decor. Elegant turnout of waitresses.
Went there for a friend’s 25th birthday. He was shouting all of us. Felt a little bit sorry for him when I looked at the menu prices. Mains were mostly $30 minimum. With the large venue, prime location, the hype from metro reviews.
Service is good, with nice smiles from the waitresses, although slightly uncomfortable by the way they were hovering near our table the whole time, eavesdropping into our conversation and twiddling their thumbs with nothing to do despite it being a busy place. But that is just a personal opinion.
I had a pasta kind of entree. Creamy tasting. Not bad but not spectacular either for something of that price.
Steak was steak. Delicious. Can’t really go that wrong with steak unless there is an absolutely terrible chef. Sauce was very simple, a garlic butter topping.
Dessert was average-looking though. Birthday boy had a brownie with ice cream. I opted for special coffee called a Mexican Kiss. That was quite enjoyable.
All in all, I think this is a place where a person goes once for the general atmosphere but that is it. Taste of food definitely misses the mark for something of that price and venue. I’ve had better food at better prices.
Really enjoyed our meal and experience here. Waitress was FANTASTIC. Friendly, efficient and a wonderful sense of humor. When we asked her how long she had been working at Mikano for, she explained she had only been there for around 3 weeks! Was amazed at how on to it she seemed to be! It’s good to see a fresh faced staff enjoying what they are doing.
Our meals were fast and delicious. Can not stop raving about Mikano to family and friends. Will definitely be coming back!
Had dinner here on Tuesday night…. was quite busy but we were well looked after, our waitress was new, but she was really helpful and friendly my partner has just found out he is sick so it was lovely to see the young waitress could still may him smile and laugh! The food is amazing, the pork belly is divine I don’t usually like kumera but I do now.
Will be back for more as soon as…
Really enjoyed our meal here. We dined as a couple on a Thursday night, received drinks, starters and meals promptly. Pork belly was lovely – pork cooked to perfection, probably the best pork belly I have ever had. Kumara mash was equally as lovely, very creamy. Meal size was great, not too big or small. Only comment would be the service – very friendly but waitress was slow in taking our drinks order after being seated, and didn’t meal check. Also had to ask for cutlery when dessert was served. Would highly recommend to others.
We have always admired Mikano for it great location, excellent ambiance and high quality food for a fine dining restaurant that has a class of its own. Awesome food always made to perfection and mix flavours with a wide range of menu you just cant resist. We dined at Mikano last winter and were seated next to the fire place. This truly changed the mood for our dining. the waiters were very friendly and helpful. Sad to see some customers have had some not so good experience with Mikano. The staff really now the menu in detail, I believe this is very important sometimes to explain flavours to customers who are very particular about what they order and what to expect. Milano has it all. The fish and prawn dishes have always been our favourites and Mikano is one of our top 5 Fine Dining Restaurants in Auckland. Absolutely perfect for that special moment you would like to have.
I have been To Mikano’s a few times and loved it there – always rated it as one of my favourite places.
My experience in the weekend changed my mind.
The fish was sent back as not fresh, the beer was warm, the place was too hot, the front of house guy was rude. Our waitress was lovely though but that did not make up for the rest of the experience.
I would not return
My partner and I have dinned at this restaurant twice now. Our first experience was amazing we loved everything about the place. we were seated in the bottom corner, very romantic and a great view. food was perfect, service good etc. The second time we visited we were a little disappointed. We had just over an hour wait for our main, after finishing out entrees. Their reason being that a very large table had just ordered before us. they were very apologetic and at the end of the night gave us the entertainment card discount without scratching off the part of the card so we could receive the discount again. I enjoyed my meal, although my partner was a little disappointed with her open chicken pie. All in all I do recommend this place and we will definitely be repeat customers.
Due to the location over looking the harbor and the weekly radio advertising your expectations of Mikano are high. However we found it a bit average and there is something lacking to ensure that it lives up to the billing. 12 months ago we had a great meal but since then it seems to have gone down hill. Having said that, the Sunday roast is good value.
My girlfriend and I were looking forward to eating at Mikano for some time, and to say we were thoroughly disappointed would be an understatement.
At $37.00 each the pork belly was small, overcooked, and altogether uninspiring.
But our main problem wasn’t with the mediocre food, it was with the horrible Maitre D, a blond woman named Anna. When she sat us at our table she asked us if we would like “Still or sparkling” (water) and I responded “Tap please”. When she returned however, she had unscrewed the cap from a $10 bottle of filtered still water, quickly poured our glasses, and then hurried off before we properly realized she’d made a mistake. When I tried to explain to her that we had asked for “Tap please”, my guess was that she had mistaken my words for “That please” in response to her suggestion of filtered water. But no, she then proceeded to argue with us, and tell me I was wrong and that the words that came out of my mouth were “filtered”. This was simply untrue, and as soon as she said this I realized we weren’t dealing with a misunderstanding, we were being taken for a ride. Young people in our mid-20s, why on earth would we be the only people in the restaurant willing to pay $10 for a bottle of water? We checked around, and NOBODY was drinking it. After – I kid you not – 10 minutes of argument, she finally agreed to remove the $10 water from the bill, amidst mutters under her breath.
How this woman has a job at all I simply do not know. Do NOT eat at Mikano, you’re hard-earned money is better spent somewhere where they show you respect and have real manners. Especially at that price.
The food was ok
but the price was extreme
the amount o food you get is not very much and you pay through the teeth, i think i walked away with one less kidney after dinner.
you can say that quanlity is more important, but even then it was nothing TOO special, seems like a place wher eyou go to be seen than to eat.
if you want to be seen here, god knows by who…then by all means, eat there, but frankly, you can go elsewhere with better seafood and flavour.
My wife and I came here end of Winter last year for dinner. We were greeted well and taken to our table located right in front of the fire place. A nice romantic seating place if you with your wife/partner/girl friend. please make reservation. It does surely bring out the mood..just don’t seat to close..lol. The place is very well design with contemporary deco..with a nice lounge bar as well. The entree were very nice..Crystal Bay prawns and Ceviche of Akaroa salmon. mains we had Pan-fried snapper one of the best snappers I have tried so far and slow cooked Duck which was nice as well..but not on the menu list..The waitress were very friendly and helpful, knew the menue and wine list so that was not a problem..price wise..its fine dining, so be ready with your c/crd. but was worth every penny.
Unfortunately my review is not good. Had eaten here in the past but in Feb.08 when taking overseas guests to Mikano’s, the food was not good. Called the restaurant the next day and got “sorry”. Did not think my complaint was taken seriously enough. Contacted Entertainment Book organization and complained. Restaurant then emailed me and offered a complimentary glass of bubbles next time I came to their restaurant. They didn’t seem to understand – my complaint was about the food not the $50 bottle of wine we had. How can we get restaurants to treat us like valued customers?
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