Sylvia M. said: "Had a wonderful night thanks to the staff and owner of Amarone Ristorante. Found the service excellent, warm and welcoming and attentive. Our meals were tasty and these came out on time, our favourites included the chicken…" read more »
I went to this place for the dinner with my kids and wife as it was Friday family outings. We ordered some dishes. They supplied some and missed out one main course for my youngest son. When we asked the counter staff few times about that dish, he told they are preparing it. After waiting for a long time (more than 45 minutes), I asked again and same staff said I did not order. When I was trying to explain to him, he started to raise his voice and started arguing with me. My poor little boy was feeling hungry and started to shed tears. I felt depressed and I just finished my dinner in half way with whatever I ordered and went other restaurant and finished our dinner. Basically my nice family evening was spoiled.
In my opinion,
1.This is a take away place with few table and chairs, they struggle to cope up with a decent crowd.
2. I could see they have problems with preparing food when crowd increases. And food taste goes very average.
3. Finding hard to supply food on time.
There were few unsatisfied customers as they had similar kind of problems. Surely, I would think twice before for my future visit.
This is the best Indian restaurant in Sandringham, if not Auckland. The family uses their recipes that have been cooked by their mother for years and she has perfected them! They serve a range of meals and snacks cooked with just enough spice and their meals are not too oily or salty. They also use canola oil when lots of other restaurants in the area don’t. Try their maharajah thai or chaat platters if you want to try everything. The place is very clean, (I went there regularly when I was pregnant), The service is very friendly and fast, I have never had a bad experience here, I don’t know what people are talking about, maybe they were the ones who were rude. If you don’t know what things are on the menu they have a booklet with descriptions of each dish.
I went to this restaurant yesterday with my family. Been there before because we like the food. Anyways we had ordered the food and everything was fine till we got masala dosa. Something was not right with this dish so my wife went to the counter and asked if the dosa was made fresh. The owner asked the chef and replied “it’s made fresh” and moved away. Then my wife explained why she questioned about the freshness. But to our surprise he raised his voice and very rudely offered to give our money back which I didn’t like, so I came into the picture and raised my voice. At that very minute my wife asked me to lower my voice. I did and thought let’s give him a chance to show his hospitality. Very politely told him he shouldn’t treat his customers like that and his answer was “so you are going to give me a tutorial on this” lol.
Come on man you are in a service industry. The least you could have said I am sorry you don’t like this dish, “shall I give you something else instead or would you like a refund”
That’s it. I got really upset the way the owner handled the situation, I asked him to keep the money and be happy.
“What do you mean by fresh? Is this the first time you are visiting this place? Talk about customers service.. This was the answer from I’m assuming the owner (old grumpy person) when my wife asked if the food was fresh.. The reason why she asked that question was because we were served stale sambhar (I’m guessing was from the night before) the last time we visited this place. First of all learn how to respect and treat a lady.. I then intervened and confronted him.. I said “You tell me the meaning of fresh”. You are the one who’s running a restaurant, not me. Now the owner starts getting defensive and says “Take your money back and never come back to our place again”. As if, he was giving us food for free.. Hell no, I’m never going back to that place again and I’ll make sure to spread the word about the awesome customer service on offer.
Hello. Mr Owner (old grumpy person), this is not India. You cannot get away with treating customers in this rude and sarcastic manner here in Auckland. Please don’t forget that customers are the ones who make a business run.
Oh thanks for your reply.
Check your CCTV footage and you’ll understand what went on. My wife was waiting for a longtime and was first in line to be served. Obviously anyone will get pissed if someone jumps the gun (I’m sure you would be upset as well). In addition to that, I was reading Ravinay’s review and it seems his wife suffered a similar fate and he had to step in.
hmm – I don’t recall you saying ‘SORRY’…
WHY DOES IT HAVE TO COME THAT SITUATION???
According to me, it’s because the owner doesn’t know how to respect and treat ladies. No wonder, I can hear him shouting and being disrespectful to his own staff.
I’ve eaten here about a dozen times and have never been disappointed by the food or the service. The guy who serves behind the counter is a little shy/quiet, but not rude. He is helpful with the menu and isn’t intrusive while you eat there. I often get the food to take-away and it’s very good value. Also what I find appealing is it’s hygiene rating of ‘A’… it’s clean, light and fresh.
Their curries are just at the right level of spiciness and not too heavy and really tasty!
Highly recommended for a vegetarian place.
I would have to agree with many reviewers over here. The food is tasty! I have had chaat and Thaali items here. I have frequented this place several times for their samosa takeaways.
The thing that puts people off is the terrible attitude of the guy (probably the owner). Such a stiff and rude guy! Hospitality is something that has to be from the heart. This guy clearly lacks it!
Worst restaurant ever do not recommend anyone to go. Customer service very very poor, after being very rudely treated by the owner today, will never step in their again. Had ordered maharaja thali, took 1 hour after 2 requests finally I had been given with half food served, when asked, owner raised his voice saying that I should ask if items went missing before I eat. I requested him that he should check before he serves, but the angry owner went on and said if I don’t like not to come. If the owner does not hospitality, why is he running a restaurant. So do not recommend anyone to go to the restaurant.
We have been to Mumbai Chaat many times because we really like the food. Unfortunately the customer service really let’s this place down. After being very rudely treated by the owner today, we will be very unlikely to be back. It is a shame that there seems to be no sense of the need to have happy customers or acknowledgement of loyalty.
The ‘Sev puri’ here totally blew my mind! Out of the six restaurants on the Sandringham Spice tour that we did on Saturday, Mumbai Chaat had my favourite dish.
This was the first place we came to, and the Sev Puri was the first bite we had to eat. They said, ‘put the whole thing in your mouth at once’, which I did. Awesome!
The taste experience was like a continuous unfolding of different levels of flavor and spice. Other members of the group picked the ‘dahi puri’ as their favourite overall food of the day – that one was like an explosion of yoghurt and spice in your mouth, as you crunched into the puri shell. But my fave was the sev.
Friendly, enthusiastic hosts, and I’ll be keen to come back and try other vegetarian treats here.
I often go here to have food. The food is very good, however, I was not happy with the service a couple of times. I ordered a mini pizza and I noticed that it was burnt and complained about it. I got a replacement pizza but I felt that the kitchen and the people at the counter knew that they were serving me a burnt pizza but kept quiet hoping I would eat it. It was not a one off incident and had happened before with another dish. I still feel that the food is good but service has to improve!!
I went back to the restaurant yesterday and had to deal with a very angry owner for writing the review above. He started shouting at my friend who was a bit shocked.He even told me write what you want. The owner has to realize that customers need to treated with respect and feedback given should be taken in good spirit. I am reducing the three star given to one star because of bad customer service although food is good. We used to have food here almost everyday but because of bad behavior i have decided to stop going there.
Mumbai Chaat was the discovery of summer for us. Tucked away in one of the side streets of Sandrigham this joint has epic food and the taste of streets of Bombay all rolled under one roof. Indian food is not just curry – that’s north Indian food. This place covers west and southern Indian taste buds.
Great service, the taste of home cooked food.
All the vegetarians out there brace yourselves! This place is highly addicted.
The regular thali – love the soft roties
Puri and Mango ras
The Dosas are crispy and delicious
Gajar ka halwa and Gulab jamun – Priceless
This is not a fast food joint! These guys will serve you delicious gourmet food, so if you looking for 2 minute service go to macdonalds up the road, but if you really want some authentic and yummy food there is no place to rather be but Mumbai Chaat!
This “restaurant” deserves no star.
Ordered papdi chat and got dahi wada. When I went up to the guy at the counter, instead of owning up to the chef’s mistake, he and the chef started arguing that there was papdi in it and adding wada was making it authentic (Wada in papdi chaat and authentic ???!!! never eaten or heard in my 30 years).
The old person who I am assuming was the owner was rude and a liar. The owner and the staff need to learn manners and customer service skills.
Food was extremely disappointing.
If this was the last restaurant on the planet, even then would never step in it again.
If there could have been half star to select I would have done that. Pathetic customer service from owner and specially from his rude son. Seems that he hasn’t smiled for years.
I had this experience from last week, me and my wife were having lunch and interm we ordered something to their serving staff and the owner’s son shouted and said “Hello you…. come here and order here and started shouting to their lady staff that why you are taking their order”.
I think both of them should first learn how to respect women and then learn some basic customer service and then run this business and sorry one suggestion to owner..send your son to some good primary school again…Never ever recommend anybody.
Loved the food and the service of Mumbai Chaat. Made me nostalgic as the food is a true taste of Mumbai food. I’d say this place surely gives you a feel of Mumbai City..absolutely loved it. However, the ambience could’ve been a little more better. Never mind cause the food tops it all. Strongly recommended cause it is very different and much better than the usual chaat outlets in Auckland.
I can’t believe the negative reviews. Just ate at Mumbai Chaat in Sandringham and the food was delicious and service fantastic. The owner or person in charge was so kind and patient explaining the different dishes to my husband and I, and other staff were full of smiles. We have been eating vegetarian Indian for years, and this is some of the best, freshest most flavoursome food we’ve had. The samosas are to dye for. Had South Indian combo today, and was fantastic. The Dosa was divine.
We will be bypassing the other places in Sandringham now and heading straight for there. Can’t recommend the food enough. Oh and the prices are great too.
Never order a Biryani from here, very poorly made does not fall even near the term “BIRYANI” no flavour doesn’t taste like basmati rice very dismal sorry to say. Feels like we have been ripped off paying $9.50 for it….
Went to Mumbai Chat Sandringham today. It seemed like we were not welcome at all. We ordered just 2 dishes. Besides just having 2 other diners, the owner/whoever was at the counter, forgot to serve us our order. We waited for some time amidst the owner screaming something to his waiting staff from time to time, and then reminded about our order, finally we were served although the owner was not apologetic at all. And finally when we got to eat it, food was not cooked through, was not freshly made and tasted awful. Even the tea was poor, and sev puri, very pitiful.
Really regretted going there, paying money for poor food and very rude service! Will never go there again and will not recommend it for anyone!
Food is good but customer service is pathetic, owners son is rude and obnoxious, should be put at cleaning trash rather at front counter. Never gona go again
Terrible service, both the owner and his son need to a learn some manners in dealing with their customers, unfortunately we visited the Sandringham branch as well and looks like they still haven’t learnt customer service etiquette. Shocking these people are actually in business considering their food is mediocre.
Some of the best food I’ve ever had! =)
I really recommend the pizza.. I will be back again.
The food was so tasty, I didn’t want the taste to leave my mouth! =)
I’m happy to give Mumbai Chaat 5 stars =)
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