Reviews for The Occidental Belgian Beer Cafe
by Neeraj Kumar
one month ago
On a Friday afternoon my friend (who was a regular) and I decided to use a GrabOne voucher worth $40. When we walked into the cafe it seemed popular, all available tables were dirty and we literally had to hunt down someone to clean a table for us. We asked a waitress what the conditions on the voucher were, she did not bother to mention that drinks were not included ( which we found out upon settling our bill, I'll take the blame though for not reading the GrabOne fine print) . Service was very slow and the waitress made it seem like she was doing us favours. Where was her smile?
I ordered the chicken sliders which arrived promptly and tasted alright. I had also asked the waiter to recommend me one of their alcoholic hot chocolates which was presented stunningly but ended up being a huge let down in terms of taste , it was served optionally with 3 chocolates ( at an extra cost) that were mundane and seemed supermarket bought. My friend's waffles were served with an unfavourable amount of citrus fruits that drenched the waffles in sour juices.
Upsettingly, the barrister didn't follow my friend's preference of having her sugar mixid into her coffee upon order, it was served with the sugar sachets on the side and that has never happened to her before at The Occidental. Upon our departure, for the sake of future improvement we let the waitress know about our concerns, but she was disinterested and continued to maintain her obnoxious attitude. Better service and food available elsewhere with a free smile inclusive, I forbid my friend from dining there again.
by Isaac Dewstow
one month ago
Delicious food. Laid back yet professional service. Food and beer is reasonably priced. Great location and nice decor to suit.
one month ago
I had my 21st birthday in the tintin room last year. I really loved the service and the food. Everyone was reallly satisfied, and the mussels topped it all. Loved the cherry beer as well.
But recently, I went there for the mussels again, my 4th time, the quality of the food has deteriorated. I am craving for the yummy good mussels that I used to have last year.
by Tania Steel
2 months ago
Dined here on Wednesday 27th August 2014 for lunch. I wasn't overly impressed with the service nor the food this particular day, in fact I was rather appalled by the waiters attitude when my friend stated that her char grilled steak that she ordered tasted really burnt.I tried it and to be honest it tasted like it had been cooked on a dirty grill. It was really burnt and very unpleasant to the taste. The waiter stated when we brought this to her attention that this is how its supposed to be cooked. Having worked in the top restaurant in Auckland for a period of 10+ years I am well aware of how cha rgrilled steak should be and this is one time it was over cooked to the extent of being inedible. Needless to say my friend was unable to eat it. We were not offered a replacement nor for it to be cancelled off the bill and the staff basically looked at us like we had no right to complain at all. I have dined here many times over the years and never had any problems. I am not sure if its under new ownership or not but I can say that I honestly will never dine here again nor will I ever recommend this place to anyone.
by Linda Dockery Cox
2 months ago
After a nice beer we decided to order dinner, lamb shanks, whiich was one shank not 2. Enjoyed our meal but drinks abit expensive and as it was early in the night we dicided to move on. Thanked the staff and started walking down the lane.
Suddenly a woman who claimed to be the manager came running after us saying could we please go back and pay for the meal. After explaining that I had already paid for it we went back to the bar and I once again explained that I had paid and I didnt appreciate the tone or manner or the fact that I was being accused. I am a business woman and felt very insulted by thiis woman who then told me I wasnt welcome back in the bar. No opologies were offered and when we left the young man who I had paid was outside and said he was sorry he should have said something. I would not recommend this place when Auckland has sooo many nice little bars and restaurants, why would you bother . I think the previous reviews about the staff are self explanatory when you see the way the manager acts.
2 months ago
service 3/5environment 4/5food 4/5cost performance 4/5drink 3/5My order ( 1 kiro mussle white wine & garlic)
by Sue B
4 months ago
First of all the service was excellent, and there are no qualms with the service on our visit, and we have had a nice family breakfast previously. We sat behind the bar at a table and ordered a salmon kumara stack plus chilli prawns with our drinks - the salmon kumara stack was cold salmon, lettuce and a few crunchy kumara chips for $15 and the chilli prawns were about 6-7 prawns (only) for $15 with a piece of bread 9 (would recommend a few good dishes only, and take out these add ons)- we don't feel our dishes were value for money, so wouldn't recommend these dishes. While we were eating, there was a huge commotion of delivery men opening the door behind us and crashing down the stairs with the food and beer deliveries, and that went on pretty much while we were trying to eat, and would recommend deliveries be timed before the business is open to customers.
by Jennifer Jo
6 months ago
Food was really nice and good size portion. However, the way the food was plated wasn't practical. Ordered the pot of mussels and was given a plate that was too small to put the empty shells which ended up all over the table. A bowl would have been better. Also we were not given the usual bowl of water to clean your fingers. The dish came with side of fries and 2 of us had ordered the mussels pot, so our fries came in 1 big bowl to share, except we were seating at opposite end of the table with 6 people in between us. I would go back but probably not very often.
by Mrs. Passionfruit
8 months ago
I find the Belgian Beer Cafe chain slightly overrated; food and drinks are good enough but not exceptional for the heavier price tag. On my last visit I tried their calamari and found the taste to be one-dimensional, and quite oily. They are pretty generous with portions though, and I love their specials days (half price a kilo mussels on Mondays for example), that's when you can get value for money I reckon. The Occidental does quite good belgian waffles and decent bangers and mash. They also have really good beer selections so this place is perfect for happy hours and nibbles in my book!
by Frinah Ofaniva
8 months ago
Beautiful food and beverages . Needa work on th air con thou
by Loved By Katie
10 months ago
It was a long time ago since I last dined here so I was looking forward to enjoy nice Belgian beer. Half kilo steamed mussels ($18.5), Chicken croquette ($14.9) and Belgian sausages ($21.50) came at the same time. Wow, it was a lot for two mains and an entree. Sausages were tender, onion gravy was little runny but tasty, croquettes were crispy but soft inside. All food went well with our Belgian beers. Although Occidental is famous for their mussels which I am not a fan of, but this place is worth going for their other dishes and lovely beers.
Please visit ♥ http://lovedbykatie.blogspot.co.nz/2014/01/occidental-bar-city.html for more photos and stories.
by Dog Eats World
11 months ago
Really popular little bar/restaurant in the heart if Auckland. Every Friday evening you can bet that this place is buzzing with music and people. The atmosphere is really good and the food is pretty good too. The only thing that disappointed me was the staff. They didn't seem to take much interest in serving guests, perhaps because it was really busy, but even so they should probably have made more effort. Other than that, I would recommend this place to anyone looking for a after work drink or weekend catchup. Woof.
Nov 03, 2013
I came here as part of a group of six for breakfast, using GrabOne vouchers. We ordered coffees, which weren't bad, and most of us ordered waffles while others ordered the Belgian Breakfast and the bacon and eggs.
There are not many/any options for people who are on gluten-free diets, but the chef kindly changed the toast in one meal to a potato mash called Stoemp, which was quite tasty. The Belgian Breakfast included Stoemp, two poached eggs, hollandaise and optional bacon. It was all right, I would probably not choose it again though.
The waffles were quite stodgy, not crispy as we had thought they would be. They were very filling, however.
Afterwards we tried the cherry beer on tap - very interesting, perhaps one for those with a sweet tooth!
by Brett Allen
Oct 21, 2013
This establishment was the single worst restaurant/cafe I have ever been to.
It all started when we walked in the door and stood awaiting service while another couple complained about something (unfortunately I didn't overhear what their complaint was about)
We were seated promptly enough but were not provided with cutlery and the table was not wiped down properly. We ordered meals and coffees and after being served our coffees we waited for our food. And waited. And waited. I ordered a second coffee and was assured our meals were "not too far away now". After a wait of much more than an hour and having watched two tables, one larger and one smaller than ours, be served meals before us despite having arrived after we did, we left without having ours arrive (the large table was even finished eating and left in the time we sat waiting for our food)
There was 0 explanation as to why our meals were taking so long and I find this inexcusable, it's not like our order was complicated or exotic (waffles, pancakes and a cooked breakfast)
We will never be back and will warn all of our friends, family and co-workers to not visit this place.
Oct 12, 2013
I like the beer,but cannot rate the establishment very well. On more than one occasion
I have visited and found the staff more interested in themselves than the customers. The location is excellent and the food is not bad, but it is badly let down by the staff on occasion.
by Nz Foodie
Aug 28, 2013
This place is definitely occidental.
Once upon a time, me and my mates while walking on queen street; stopped at this beautiful lane called Vulcan lane surrounded by pubs on all side. This place then became a common meeting / hangout spot for our group. Loved it because of the ambience and the funky jazz.
For a great welcome, good belgian beers and fun visit this place - never tried the food so cannot comment.
by Keith Beh
Jul 25, 2013
Great place, love the food and service was great even though we used a deal voucher. Slightly pricey without the voucher but generous helpings and tasty food.
May 13, 2013
Have been here many times and enjoyed the food, however, this experience was very bad. We had 5 people at our table for some waffles at lunch time. Wasn't very busy yet it took over 1 hour to get 5 servings of waffles and a plate of chips out. We ended up having to get it takeaway which took another 15min and eating the chips and food cold. There was no explanation for the delay or apology and we were still expected to pay full price. Very disappointing.
by Nicole Tremain
Mar 17, 2013
I like the rustic look. Very few drinking place has this yesteryears charms.
Nothing unusual on the menu. Good variety of drinks.
Great night out.
by Auckland Based Critic
Mar 12, 2013
Great place for Belgium beer, and not having the need to drive to Ponsonby or Mission Bay.
Their beers are superb for an after work drink with friends or co-workers. And their special movie ticket deals allow you to buy one get one free.
Great steak, great mussels, simple things that make everything else awesome :)
Great customer service too (most of them)
Cheap, good value for money
by Anna Nayyar
Feb 13, 2013
Update: Decided to go here again and was pleasantly surprised. The salmon was melt in your mouth good! Good service too! Definitely would go again
Aug 10, 2012
The mussles and flavoured beers are a great novelty and the service is good. Last time we were there the waitress was really friendly and attentive. Live bands here on the weekends are great too!
by Deena Youssef
Jul 23, 2012
This is my #1 choice for Friday drinks. It gets really busy but if you can find a seat it's worth it. I hardly order food because beer + frites is pretty much all you need.
The only problem is that they are not big enough! They get so busy there's hardly anywhere to sit - I know this is not their fault but last time I was there they asked us to shift tables to an empty one next to us so they could take our table away when they could have just taken the one that was already empty! Don't know what they were smoking but overall an awesome bar with a lot of atmosphere.
May 31, 2012
Came here during a public holiday, even with the huge holiday tax it was a pretty good experience! My meal wasn't that amazing (salmon with kumara), tho it was tasty, i thoroughly enjoyed the huge pot of mussels and my bf's pasta! Lovely place with a slightly expensive menu but you do get what you pay for. The service was OK, nothing to complain about.
by Wilson Jmac
Mar 14, 2012
Great food, great beer, great prices.
Have been here a few times now, and it has not disappointed me yet. Great service, the staff are particularly friendly and go out of their way to help you.
The Occidental has a really nice vibe about it, been here with a few of my mates and it's been a great place to catch up and have a beer.
Try a Belgian beer they are delicious.
Very highly recommended, will definitely become a regular.
Mar 12, 2012
My friend and I came here for lunch today for some mussels. We asked the waitress when we ordered if it was half price for mussel dishes today, she informed us it was. When we came to pay, the lady at the tills told us because we had ordered a half kilo it was NOT discounted. This means that we paid more for less, had we been informed when we ordered we would've ordered the 1 kilo option.
Update: it was staff misinformation that resulted in this error which they have since rectified, hopefully they will put up better signage regarding their deals in the future. The food itself was quite nice. We had one dish of steamed mussels and one grilled. We found the steamed one much nicer.
So, while the food is quite nice make sure you check the bill and only the 1 kilo mussel option is half price on Monday's.
by Food Voyeur
Feb 25, 2012
Our CBD pub&food crawl last night wouldn't have been complete without some mussels & beer at the Occidental.
The mussels were fabulous as always. Plus, the kitchen prepped us some extra vege-topped mussels without any bacon toppings when we asked if we could avoid any red meat on the $19.50 mixed platter of grilled mussels (there were about 5 different toppings... all were delish - especially the ones with melted cheese). We appreciated the extra & unflinching effort from the waitress & the kitchen to go the extra mile. Great service.
I enjoyed a lovely wine, while the Leffe Blonde went down a treat for my partner.
We were 'oohing' and 'aahing' over the mussels throughout the meal... and the waitress downstairs was excellent in finding us a table for two upstairs next door.
The space next door is like a little private function space with its own bar, and they had filled it with 6 or 7 tables for casual diners. It was fab, because it was quiet, so a great space for conversation.
Jan 08, 2012
Felt really disappointed today, I've been there couple of times and ok, I knew service isn't that great, but today was just ridiculous. Arrived there for lunch with my partner, we got stand for more than 10 min, while the waitress was chatting with a couple aside us and didn't give a sh*# we were there waiting, then we decided to take a table, I'd to clean my table, got the menus and wait, wait, wait and no one came to get our order. So we left the place...
Come on, the place wasn't full...
I think the staff should be more professional and perhaps go to a hospitality course and learn how to do customer service properly, or just find another job if you are not happy doing it. Shame on you.
I'll come back cos I like the food and I really hope the manager can fix this situation.
Jul 06, 2011
Not a big fan of their food since I absolutely hate mussels. I like their selection of beer. Might be more expensive then what you are used to paying but when you look at the price to alcohol content ratio it is pretty good. Love the pretty glasses.
Mar 23, 2011
Excellent place to go. Good value for my money. Great Food and fantastic range of Belgian Beers. Staffs were friendly and efficient. Live music on Friday & Saturday were the best in town. I think they were Recliner Rockers and KGT. My favourite place when I am in the CBD.
Mar 22, 2011
Great Food, Fantastic Beers!!!!!
The staff was really friendly though they are super busy....
Highly recomended, absolutely my favorite bar!
Feb 05, 2011
The Occidental was always a favourite of ours, but over the past couple of years has really gone downhill. We had boycotted coming here for dinner as there was always something wrong with the food (eg seafood chowder full of veges with A mussel). But lunches were ok until recently we noticed just how filthy the place really is. It perpetually stinks, and is full of flies. Disappointing.
by Bubble Wrap
Jan 07, 2011
I have enjoyed the Belgian Beer Cafes in the past, but it has been a while since I visited one.
The Occidental is in need of some maintenance. The foot rest at the bar has fallen down, one on the seats in a booth has fallen through, the place smells of old kitchen cooking fat.
The staff did not pick up any rubbish (including mussel shells) from the floor and seemed quite disinterested in serving.
While the food was adequate, although steak over cooked it was on the high side for it's quality. The beer was well overpriced.
I will not be going to another Belgian beer cafe. Very disappointed.
by Annamay Hinton
Oct 04, 2009
1. Great mussels
2. Great service
3. Great location
4. Great prices
Six of us arrived and sat at a small table because it was so busy, just after we ordered the bartender offered us a larger table because our food would not fit on our table, it was very kind, and he was right.
Another bartender came up to us during our dinner and offered us a loyalty card this put 10% of our meal onto the card for next time, you can also add to this card every time you go. This was great, because we had just spent so much money, we automatically gave us a free meal for our next visit.
by Chris S
Feb 08, 2008
The food at Occidental Belgian Beer Cafe is always great and their belgian beer is always nice and cold
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