New Zealand Herald

Reviews for Punjabi Dhaba

by wrecker4
6th March 2013

For my mum’s birthday, I made a booking at Punjabi Dhaba. What a terrible experience. They accused me of ringing and cancelling my booking which I never did, we got pested to order our meals when I told the waiter we were still waiting for three guests to arrive.. We got no drink service.. When I ordered my meal I asked for two entrees, when we got our meals they forgot my brother’s meal… He was so pissed off he caned his meal… I had butter chicken and chicken corma.. Both were weak and tasteless when I asked for hot.. we got a small saucer of rice for two people, when we got the bill I was charged for two mains.. They said they do not do entree sizes, my sister managed to get a refund but we will never go back.. The meals were tiny and tasteless.

by Mags C.
21st November 2012

I think that when a majority of people rate your service and food as bad, you as management should accept that as constructive criticism and take that on board as to how to make changes to improve both the quality of your food and your service. If you don’t and keep insisting that you are right or explain away the bad experience of your customers, at the end, the one that loses out is your business. And you also know, customers that have had bad customer experiences tell all their friends about it. So, do yourself a favour, improve your service and mediocre food. I for one will not be coming back to your restaurant again. There are much better restaurants out there that taste better and are more affordable that your skyrocket prices coupled with poor service. So do some market research and see how well other restaurants treat their customers. I know another well-known restaurant that serves Indian food (like yours) with outlets all over Auckland and are popular for a reason!

by Nerushan J.
21st November 2012

I wouldn’t recommend this place to anyone. For what you end up paying, this place is surely not worth it.

I went for dinner with my friends. The 1st thing that shocked me was the price!!! It was so overpriced!!!
I was hoping that the food to be atleast worth the price. But that too was disappointing…

My friend was having a cold & she asked for some hot water (not warm, but hot). They said no to that!!! It seems that they only have warm water & no hot water!!! How hard is it to boil some water up in the kitchen??? Talk about bad customer service…

Never again!!!

by donika v.
23rd May 2012

Hello

We have been in this restaurant earlier also but in different branch and we visited first time Mt. Wellington branch first time on special occasion on my birthday.

We booked our table in advance and we reached over there around 10pm it was so silent and only few of guests were there.

At the time of first order they were asking for last order as well which is annoying.

After sometime they stopped the music as well.

But moreover, we felt very bad when manager came to us and asking for doing vaccum at other side.

OMG, it’s limit

We are very much disappointed with the service also.

When we were asking for complimentary onion they said NO and then manager offer us to give in $3 instead of $5 when we decided to have it and at the time of billing they were asking to pay $5. Which is very bad impact on us

We will never ever go to any Punjabi Dhaba now onwards.

And also suggest you to not go there

Regards,
Donika

Comment from Harpreet Singh G. of Punjabi Dhaba 1/11/2012    Hide »

Hi Donika, I have recently found out about this Menu Mania…    More »

Hi Donika,
I have recently found out about this Menu Mania website and just looked at all the comments placed on it.
We have closing time of 10 PM on weekdays and 10.30 PM on weekend. As a New Zealand responsible business team we have to follow our legal license terms as agreed with City council and also set out on the license display on our business window which shows the business owners.
So if any customer like to come closer to the closing time or at closing time we always let them know that we can definetly take their orders but all the orders needs to be placed together so that we will not get late and breech the New Zealand law. If it is not advised to you in this instance then I really apolozise to you.
Also you have raised concern about charging you wrongly ($5 instead of $3)for onion salad. Our menu price was $5 but as you have insisted to have small portion so just to help you, our team member have offered you small portion for $3 but you didn’t confirmed the order at that time and after 5 minutes you have ordered onion salad not specifying that you need $3 one which was specially offered to you earlier. This caused the whole misunderstanding.
We have noted all your concerns and apolozise for inconvience caused. We always look for improvement in the ways we do our business so thanks for your useful feedback and I am sure you will have great experience on your next visit to our place.
Regards
Punjabi Dhaba Mt Wellington Team

by Kerensa R.
7th December 2011

There is a lot wrong with this place, but the food is good.
Firstly, it is too formally decorated for this area, and too overpriced. Secondly, the service can be very hit and miss. Thirdly, they are rigid about their ‘specials’ even for regular customers. They have a huge menu, but would do better to cut it back as it is too crowded. But the food is fresh and tastes good- but not the best I’ve ever eaten.

Comment from Harpreet Singh G. of Punjabi Dhaba 1/11/2012    Hide »

Hi Kerensa, We have noted all your concerns. We always look for…    More »

Hi Kerensa,
We have noted all your concerns. We always look for improving things at our place and customer feedback helps as well. We always thrive for best food and great service.
I apologise for any service issue you have experienced at our place but if you can give more details about the issue the it can really help us understand the issue completely.
We have Lunch specials and happy hour and for any specials there is always certain time period specified for it. If we don’t follow those times then we will not be true to what we say.
Once again I apologise for any inconvenience and really look forward to give you the great experience of food and service at our place.
Regards
Punjabi Dhaba Mt Wellington team

by ketan
8th May 2011

me and my parents went for lunch at Punjabi Dhaba, Lunn Avenue on mother’s day and found the prices are just ripping off. we felt a bit rude to walk away after sitting there so thought lets try it. each vegetable we ordered was at least $4 to 5 more than the close by Indian restaurant. all the restaurants offer free rice with curry…but not this people. food was not bad but not worth for that price. sorry but we wont go there again.

by Sathish
11th April 2009

I took my relatives visiting my family from overseas (US and India) for dinner, to this restaurant after a day filled with sight-seeing in Hamilton and Auckland. My brother-in-law was wearing a baseball cap when we went in and the unfriendly maître d’ who represented neither the Indian culture nor the Punjabi hospitality rudely said that he has to remove his hat. Funny, this dress code coming from a Punjabi restaurant! This maître d’ could be described as a modern day General Dyer. We will never visit this restaurant again, where the food was average as well.

Comment from Harpreet Singh G. of Punjabi Dhaba 1/11/2012    Hide »

Hi Sathish, Thanks for your time for placing the feedback. I…    More »

Hi Sathish,
Thanks for your time for placing the feedback.
I can understand that you had a long tiring day and was looking for some nice warm, welcoming place for your dinner and our team member letting you know the dress code offended you. To avoid this situation we have a big board displayed clearly at the entrance of the premises for the customer information about dress code but sometimes when customer miss it then it is our responsibility to let customer know about it. This dress code is not any formal but just any smart casual is fine to maintain a good nice restaurant environment for all the customers convenience.
I apologise for any inconvenience caused and looking forward to give you a great food and service experience on your next visit.
Regards
Punjabi Dhaba Mt Wellington team

by sally
2nd March 2009

We have eaten here a few times and found that the food is excellent. We have also had takeaways and they are the same. Modern decor throughout and very good service. This is now our favourite Indian restaurant in Auckland. Well done.

Comment from Harpreet Singh G. of Punjabi Dhaba 1/11/2012    Hide »

Hi Sally, Thanks for your time for the feedback placed. Once…    More »

Hi Sally,
Thanks for your time for the feedback placed. Once again thanks for you feedback and look forward to provide you great food and service again and again.
Regards
Punjabi Dhaba Mt Wellington team

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