Kim said: "This Thai restaurant is absolutely amazing. One of the best traditional and authentic Thai food myself and family have ever experienced dinning out. I have been to this restaurant many times over the last 6years ever since my…" read more »
My colleagues and myself went there yesterday for our Xmas Lunch. Honestly the place is disgusting, dirty and the food for all 6 of us was the worst I have ever eaten. The food was cold and it came out one meal at a time with at least 5 minutes apart. We used to visit this place frequently but have not been there for the past 6 months and would not come back there ever again. I paid $18.50 for my meal.
I will not be going back there again. It’s a real pity as I think it has new owners that really need to look at the place as the location is great but the place needs a dam good clean and a fresh coat of paint and a new chef.
Called in today and ordered the fish and chips and a couple of drinks. My wife paid for this and when she got back to our table i asked her how much and found out that we had been charged $15 more than it should have been. They kindly refunded after telling the staff member. When our meal arrived the fish was like eating dry leather. This is the first time that my wife and I could not finish our meal as we love our fish. Sadly we will not be going back for a meal again as it was once a great place to go for meals
I read with interest the good and bad comments about Toby Jug Inn. I had my 40th birthday there 2007 after only having been there once enjoying a good meal and drinks..spoke to management to book the venue, brought in a top band and a crowd of family and friends, what a great night and time. The kitchen staff and chefs keep the food coming, the bar staff looked after us and also the new visitors just arrived into the country had a good welcome courtesy of us and Tobys.
I lived up in the Bay Of Islands at that time and now reside here in Mangere…for the past 11 months my brother and I have had lunch there once or twice every week at least (plus the odd warm-up drinks). We’ve had every dish on the menu since then except the burgers (I make my own special ones)… and had no problems otherwise we wouldn’t be coming back like the other places we’ve been to. I can honestly say we enjoyed all the meals and service plus the new management are doing their best to make us and others feel welcome, a big cheers to yous all at Toby’s, keep up the good work…satisfy customers indeed!
12th September 2012
If there was a Zero rating The Toby Jug Inn would win first prize. 2 of us ordered a main meal, the other ordered an entree and a main meal, drinks were also ordered and a jug of water. Myself and one other received our main meal. We sat waiting for the other persons entree to at least come out. Nothing for at least 5mins probably longer. This frustrated us and one member in our group approached the staff to find out whats happening. A young girl approached the table with excuses. Isn’t it common sense that if you have orders for the same table that your kitchen staff would endeavour to get our meals out at the same time or close to each other not almost 20mins apart. So by the time his entree arrived we had almost finished our mains. After we had finished our meals our friends main had arrived. The young waitress brought him the wrong order. That was rectified. The jug of water we ordered with our drinks also took us having to remind them thats also what we had asked for.
The Steak & Bacon Burger, and the Crumbed chicken fillet Burger, were both undesirable. If your going to pay $17.50 or $18.50 for burger and chips you want to at least get something better than Wendys, Burger King or McDonalds, instead these burgers were just slapped together with no care in the world. We should’ve dined at one of those places. The overall dining experience at The Toby Jug Inn was a huge thumbs down and we would not recommend this establishment to anyone.
We hadn’t been here for over a year (Since August 2012) but heard there were new owners and decided to try it out again.This evening was an enjoyable experience for us all. The garlic bread was thick and buttery and all the mains were generous portions and absolutely delicious (we had the curry, the pork ribs which were melt in the mouth, and the crumbed tarragon sauce chicken breast -everything was presented really nicely) We hardly had room for dessert which was ice cream and a yummy chocolate brownie. The waitress was bright, attentive and cheerful and obviously knew her stuff as everything flowed along nicely throughout the evening. Prices are good at $22-$30 for the mains as the food is good quality and full of flavour. Happy to recommend this place.
New management. Food standards have dropped bigtime. Pork Ribs prob the worst going around. Coleslaw was old and looked like it just got tipped out of a container.
Music way too loud for 7pm dining.
We went to Toby Jug in May this year for a family lunch. My parents-in-law are a bit fussy with food. However, they felt that they had a good dining experience at this place.
Toby Jug have lunch specials every day. My mother-in-law enjoyed her salmon salad and my father-in-law had a prawn dish. Both seemed happy with their meals. The portions were reasonably large and taste was good.
When we went there I was advised that the restaurant is going to change their lunch menu. We will try to pop in again to have a try of their new menu.
May 4th 2012-We just popped in for a quick lunch, ordered our drinks and pizza, we asked the barman to divide the price in two so that my friend and I could pay halves, and the barman couldn’t even do that ! It took him 10 mins to work out our drinks and the price, then he took our order for the pizza.
And got that wrong too and the pizza took 20 mins to cook!
We had to eat and leave to get back to the office! Not very impressed under new management! Who the hell are they??
I’m going to call them to see if they can offer us a free meal!
If they can get that right!
Just finished a meal at the Toby Jug Inn were it is under new management – We sat down to read our menus, and while deciding what we wanted the waitress (whom was rude and lacked customer service skills) came over to our table and informed us that the kitchen is going to close, so if we want to order we best hurry!! we then said that we were waiting for our 5th member to arrive as we were meeting at 7pm, she told us to hurry up.
We then placed an order and said that our 5th person will be here shortly – her response being if they dont hurry they will miss out..
Our meals were below average to average – with the nachos being burnt and inedible and same with the pasta!.
I would not reccommend nor eat here again!
the waitress needs to learn some customer service
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