Sharlene H. said: "I have been a regular here since The Terrace at least 3 years ago. I must say Trattoria is the best it has ever been. Perfect scrambled eggs and coffee. Muffins and scones are light and fluffy. My siblings and parents are now…" read more »
My colleagues and myself went there yesterday for our Xmas Lunch. Honestly the place is disgusting, dirty and the food for all 6 of us was the worst I have ever eaten. The food was cold and it came out one meal at a time with at least 5 minutes apart. We used to visit this place frequently but have not been there for the past 6 months and would not come back there ever again. I paid $18.50 for my meal.
I will not be going back there again. It’s a real pity as I think it has new owners that really need to look at the place as the location is great but the place needs a dam good clean and a fresh coat of paint and a new chef.
Called in today and ordered the fish and chips and a couple of drinks. My wife paid for this and when she got back to our table i asked her how much and found out that we had been charged $15 more than it should have been. They kindly refunded after telling the staff member. When our meal arrived the fish was like eating dry leather. This is the first time that my wife and I could not finish our meal as we love our fish. Sadly we will not be going back for a meal again as it was once a great place to go for meals
I read with interest the good and bad comments about Toby Jug Inn. I had my 40th birthday there 2007 after only having been there once enjoying a good meal and drinks..spoke to management to book the venue, brought in a top band and a crowd of family and friends, what a great night and time. The kitchen staff and chefs keep the food coming, the bar staff looked after us and also the new visitors just arrived into the country had a good welcome courtesy of us and Tobys.
I lived up in the Bay Of Islands at that time and now reside here in Mangere…for the past 11 months my brother and I have had lunch there once or twice every week at least (plus the odd warm-up drinks). We’ve had every dish on the menu since then except the burgers (I make my own special ones)… and had no problems otherwise we wouldn’t be coming back like the other places we’ve been to. I can honestly say we enjoyed all the meals and service plus the new management are doing their best to make us and others feel welcome, a big cheers to yous all at Toby’s, keep up the good work…satisfy customers indeed!
12th September 2012
If there was a Zero rating The Toby Jug Inn would win first prize. 2 of us ordered a main meal, the other ordered an entree and a main meal, drinks were also ordered and a jug of water. Myself and one other received our main meal. We sat waiting for the other persons entree to at least come out. Nothing for at least 5mins probably longer. This frustrated us and one member in our group approached the staff to find out whats happening. A young girl approached the table with excuses. Isn’t it common sense that if you have orders for the same table that your kitchen staff would endeavour to get our meals out at the same time or close to each other not almost 20mins apart. So by the time his entree arrived we had almost finished our mains. After we had finished our meals our friends main had arrived. The young waitress brought him the wrong order. That was rectified. The jug of water we ordered with our drinks also took us having to remind them thats also what we had asked for.
The Steak & Bacon Burger, and the Crumbed chicken fillet Burger, were both undesirable. If your going to pay $17.50 or $18.50 for burger and chips you want to at least get something better than Wendys, Burger King or McDonalds, instead these burgers were just slapped together with no care in the world. We should’ve dined at one of those places. The overall dining experience at The Toby Jug Inn was a huge thumbs down and we would not recommend this establishment to anyone.
Went back for dinner 8th August and ordered the ‘twice cooked lamb shanks in a tomato, garlic and rosemary liqueur’. My companions looked at my meal and declared’ it probably tastes better than it looks’ as it was 2 x grey coloured dry looking lamb shanks plonked on top of a bed of mash with roasted veg on the side, but no, it tasted as bad as it looked. I asked the wait staff if I could have some sauce or gravy on it as it was so dry and she returned with a bowl of chopped cooked tomatoes in tasteless liquid. A real disappointment. My companions were happy with the beef and beer pot pie and the fish and chips, but the burger was declared less than average. Not sure about going back as the prices are pretty close to those in fine dining restaurants.
Menu has lots of choices – we dropped in for lunch and my daughter went for the steamed mussels and luckily we had ordered the yummy garlic bread as well, because she mopped up the delicious sauce on this dish and so did I (and I don’t eat mussels !) She couldn’t eat all the mussels either – a very substantial meal. I ordered the chicken burger which was a bit disappointing – the chicken needs a bit of zing in the crumb coating (Cajun or herb maybe ?) and the bun wasn’t toasted so it was a bit stodgy to eat so I left this. The rest of the filling was tasty and fresh – might have been better presented as an open sandwich on a slice of toasted ciabatta ?? I’m coming back next week with some friends for dinner to try the pork ribs !
New management. Food standards have dropped bigtime. Pork Ribs prob the worst going around. Coleslaw was old and looked like it just got tipped out of a container.
Music way too loud for 7pm dining.
We went to Toby Jug in May this year for a family lunch. My parents-in-law are a bit fussy with food. However, they felt that they had a good dining experience at this place.
Toby Jug have lunch specials every day. My mother-in-law enjoyed her salmon salad and my father-in-law had a prawn dish. Both seemed happy with their meals. The portions were reasonably large and taste was good.
When we went there I was advised that the restaurant is going to change their lunch menu. We will try to pop in again to have a try of their new menu.
May 4th 2012-We just popped in for a quick lunch, ordered our drinks and pizza, we asked the barman to divide the price in two so that my friend and I could pay halves, and the barman couldn’t even do that ! It took him 10 mins to work out our drinks and the price, then he took our order for the pizza.
And got that wrong too and the pizza took 20 mins to cook!
We had to eat and leave to get back to the office! Not very impressed under new management! Who the hell are they??
I’m going to call them to see if they can offer us a free meal!
If they can get that right!
Just finished a meal at the Toby Jug Inn were it is under new management – We sat down to read our menus, and while deciding what we wanted the waitress (whom was rude and lacked customer service skills) came over to our table and informed us that the kitchen is going to close, so if we want to order we best hurry!! we then said that we were waiting for our 5th member to arrive as we were meeting at 7pm, she told us to hurry up.
We then placed an order and said that our 5th person will be here shortly – her response being if they dont hurry they will miss out..
Our meals were below average to average – with the nachos being burnt and inedible and same with the pasta!.
I would not reccommend nor eat here again!
the waitress needs to learn some customer service
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