Twenty Three

3 star rating 14 reviews

Restaurant location map

09 3544505

23 Mount Eden Road, Eden Terrace, Auckland

Cuisine:
  Cafe
Hours:
7 AM to 4 PM (Mon-Fri), 8 AM to 4 PM (Sat-Sun)

Photos

Reviews for Twenty Three

3 star rating
by Amy Webb
2 months ago

My first experience of 23 was so terrible, it was the worst customer service experience I've ever had, I actually made a complaint. It seems management may have changed as a few months after I received a couple of vouchers to apologise, which I really appreciate.

The frustrating thing is, the food here is amazing. I saw the chef bring out a dish and he actually looked proud. Unfortunately the counter staff are the opposite. We witnessed a staff member blow his nose in from of customers before making their coffee and they had to ask him to wash his hands (quickly put under water).

The food was great. Both flat whites were excellent. I ordered the almond granola with yoghurt and vanilla rhubarb. A chicken pesto sandwich was also very nice.

It really is a shame about the seemingly consistent staff issue here, because the food is very tasty! Would recommend if you can ignore the service and focus on the food.

2 star rating
by Fraser Church
5 months ago

Poor customer service, overpriced menu, average coffee.

1 star rating
by Sandy Gribble
5 months ago

Service so appalling it leaves you with a bitter taste in your mouth. Definitely do not recommend.

2 star rating
by Lisa Edgar
5 months ago

Average food, terrible customer service.
Went here for brunch on a Sunday morning with pretty high expectations. We were utterly disappointed.
As we walked in, we had a selection of 3 very close together tables that were all dirty and sprinkled with crumbs. No one came to wipe it down so we had to do it ourselves.
We ordered our food with the waitress who I felt wasn't in the best of moods. I ordered the Caesar salad cabinet food and the hubby got the mixed grill main, (contrasting choices, I know) The lady seemed distracted and didn't ask about the size of my salad (defaulted to a large as we found out when we paid), the hubby didn't get asked on how his steak was going to be cooked or eggs done (defaulted to raw/cold steak and pan-fried) oh! Let's not forget the butter knife he got for his steak....
As for the food, the mixed grill portion size was small and undercooked. My salad was fine - crispy and full of bacon (yay! Good points) However, everything about the experience felt rushed and my coffee was carbony and bitter - was it over-extracted?
Overall, Twentythree cafe's service/food simply didn't live up to the interior and funky courtyard of this place.

1 star rating
by Rosie Knight
5 months ago

The service was unfriendly and slow, it took a long time to be given a menu despite the cafe being almost empty. Both meals (a soup and an eggs benedict) were stone cold and tasteless, the 'toast' was uncooked and the hollandaise vinegary. Neither of us ate our food. Would not recommend to anyone.

1 star rating
by Will Smal
Oct 13, 2013

Smallest portion of food I have ever eaten in my life. Unbelievable how something can be overpriced and undersized. Feels like a hipsters paradise in there. Nothing more to say...

Smallest portion of food I have ever eaten in my life. Unbelievable how something can be overpriced and undersized. Feels like a hipsters paradise in there. Nothing more to say...

Smallest portion of food I have ever eaten in my life. Unbelievable how something can be overpriced and undersized. Feels like a hipsters paradise in there. Nothing more to say...

4 star rating
by Aarti
Aug 06, 2013

I work just down the road so am a regular for my caffeine fix. The coffee is lovely and my workmates and I often visit with our office order.
I have never ordered from the menu but the muffins and other sweet treats are delicious!
Big fan of the Caprese Salad....a little pricey but I guess this is reflective of the area.

2 star rating
by Peter Mattison
Mar 12, 2013

I used to go here regularly (about once a month) as I work in the neighbourhood. The coffee is good and the salads and other healthy (by Auckland take-away standards :)) choices are refreshing. It's always been a bit too cool for school, but until now the service has been friendly enough (again, by Auckland standards). Today that changed (lady serving up the take-away food was extra-surly) so I won't be back.

4 star rating
by Phoebe Joiner
Jan 19, 2013

The staff are very friendly and approachable. I visited for breakfast once and was very satisfied with the coffee and eggs. Absolutely love the environment and decor, and have returned to grab a coffee every now and then. I also spied some delicious looking items in the cabinets that I will definitely have to try when I visit next. Big ups for these guys.

1 star rating
by Kelvin Moller
Jan 05, 2013

I got served a burnt quiche from a very rude lady in the Kitchen (I think she must have been having a bad day). She refused to take the food back or swap it for something else after I politely requested an alternative.. I received a lot of attitude and her response was very condescending and unhelpful - "No, that is what you ordered".

I felt rather nauseated from my experience and disgusted with the poor level of customer service. I've advised my friends and colleagues to never eat at this place.

2 star rating
by Lj80 X
Oct 01, 2012

When we come to TwentyThree it's usually on a Sunday for brunch. The staff out in the courtyard (girl with tattoos and guy with a sweet fade haircut) are some of the loveliest waiters I've ever come across. I wish I could say the same for the staff working behind the counter inside - put a smile on your face and don't be openly rude to your staff in front of the customers!
The menu is in desperate need of an update (unless *something* on toast is your thing) but the cabinet food always looks nice, although you always wonder on a Sunday just how long its been sitting there.

3 star rating
by Juku
Jul 08, 2012

Pro: One of the few places which sell keepcups!
Con: Lacking atmosphere. Staff could have been a bit friendlier.

It’s great that they sell keepcups and there were also some other little items which were quite nice to see there (eg quince jelly). I had a savoury muffin which was a bit crumbly but still tasted nice. Unfortunately the atmosphere didn’t convince me. In the front part of the café, you have one table next to one another and in the back you find a bar room and patio, both with fireplaces. Staff could've been a bit more attentive and friendly to new clients entering the café.

1 star rating
by Chia80
Jun 24, 2012

Food was bland and tired looking cabinet food. The coffee was also bland no flavour and no kick to it. The cafe was like the deli section in a supermarket with chairs and tables. No atmosphere pretty sterile won't be back.

4 star rating
by Joanna
Sep 22, 2010

We passed Twenty Three whilst wandering down the street and it looked like a nice cafe. Although it appears to have limited seating inside, there is a back door that leads to a sheltered and warm outdoor area w/ fireplace (good for winter).

Have been there a couple of times for coffee and food and have not been disappointed. They have a range of salads/sandwiches and paninis. But also, a good brunch menu. Service was very good - though the place was quiet at the time. But staff have been friendly both times.