Reviews for Vue Restaurant
one month ago
We came here for our anniversary.. The views are absolutely stunning!
We usually try to pick different dishes off the menu but this time we both liked the same steak dish and we decided go for it...
when the food arrived there was soo much going on the dish we didn't know where to start but once started we couldn't stop till we finished the whole plate..
Based on that particular dish I this place a 4.5
2 months ago
Babysat a mate recovery from surgery fortnight ago. YES looks can be deceiving from the entrance of the hotel foyer to actual rooms which is very dated/tired n in desperate need of a make-over incl. bathrooms, lumpy mattresses & hospital graded sheets Fans desperately needed in bathrooms BUT despite all this - the customer service was simply VA-VA-VOOM! Especially the 2 friendly young Indian staff in dinning room n the friendly young Indian lady behind the bar. She delivered superb customer service all thorough-out our stay, spoke beautiful English, was impeccably dressed n just a pleasant all-rounder to chat with. To say the views are stunning would be putting it mildly. The views are INCREDIBLE :) Despite the lengthy wait for a small piece of fillet steak to be cooked, compliments to the Chef esp. deep fried onion rings with garlic aloli cooked beautifully, very lightly battered, crisp & yummy. The meals were ogled at, photographed then demolished with gusto after an exhaustive day at hospital. Thank you Mercure hotel, we will definitely be recommending and returning to experience the delightful customer service.
3 months ago
Great view really nice looking place food was not very nice service was really average!! We were left with dirty plates until we left. We were never attended to the whole time. Staff pretty rude someone bumped into me shoving me into the breakfast bar never said sorry or checked I was okay.
by Karianne Chalmers
3 months ago
Beautiful venue and offered seats right by the window to enjoy the view. Friendly staff - thank you to Rebecca Liddle in particular.
Had the steak for lunch - super yummy but was more medium than medium rare. Fantastic fries.
Ordered wine and they didn't have any currently of the one we were after but very friendly and apologetic and offered good alternatives.
Sounded very knowledgeable despite being new.
Had a few issues with the eftpos machine which held us up a wee bit but we did get there in the end.
Will be coming back for another visit but when we have voucher or something as it's a little more expensive for a lunch than it warrants.
by Aniva Huang
4 months ago
When we came here I had quite high hopes.
But to start with I feel like the waiters must be new? It didn't feel like they knew what they were doing. But they were friendly.
I did like the booth seating but sadly we did not get offered those seats even though the place was completely empty.
We had the set menu of 5 courses.
The food was actually very good!
Their lamb was amazing!!
But my only issue was that two consecutive courses had large portions of had some kind of beans in it, I think it was lentils? This made it WAAAAY too filling before our last 2 courses.
by Jess C
Oct 12, 2014
I bought a Grabone voucher for the buffet breakfast and we went with high expectation this morning. The buffet breakfast was very disappointing. There were very few selection and the bake beans were even a bit off. Even the coffee was horrible. There were only 3 selections - expresso, black coffee and mocha. They didn't even taste like real coffee - more like the cheap coffee you get from the vending machine. This is the worst buffet breakfast I had ever been in a hotel chain.
The service was poor too - well… I don't even think there was any service at all. No one came to take our dishes away and we had to put the dishes on the table next to us.
I don't think I will ever go back there again.
by Pol's Pot
Sep 15, 2014
Went there for breakfast. Fantastic view, funnily enough! Decent if a little uninspired breakfast buffet selection.
One thing that annoyed me was that in the hour we were there (business breakfast), nobody came to clear our table. We ended up with plates and mugs piled up while the staff chatted at the front desk. Finally had to ask a lady (duty manager?) to clear some space on our table, she came, took half of the plates but left the others and never came back. I have to say, I'd be quite disappointed if I was the GM: great surroundings, good food but let down by unnecessarily slack service. Also, although we were the first for breakfast that morning, the carpet looked like it had been vacuumed halfheartedly, not a great sign. Someone needs a kick up the bum.
by Vicki Williams
Aug 14, 2014
Disgraceful service and horrible food. Chef and his skills need addressing and time needs to be pit into training good waiting staff. Chairs need a damn good clean and would help if Supervisor spoke English better. View is to die for, but that is all. Will never be back. Most disgraceful food I have had in a very long time.
Jun 05, 2014
Was taken there as a birthday surprise... The food was great and proportions were generous but the service didn't quite match the price or the service . It can be very loud if there are groups of people. However I'm not put off and would go again.
by Liz Crompton
Feb 24, 2014
Final update: The meal was fantastic. Entrees are small but Devine. We had the steak & pork which was cooked to perfection. Didn't like the deconst tiramisu but tht was just a personal opinion. Well done chef.
Update: Finally spoke to the manager who was actually very polite and apologetic. We have been offered a room and meal on the house to experience the real Mercure Hotel and Vue restaurant. So watch this space... Maybe we just had a one off bad experience. Prepared to give thm the benefit of the doubt :)
Don't waste your time or money. Hubby & I went to Vue Restaurant for set menu @ $99pp for Valentines. Only because it was in Entertainment Book. Husband left hungry & even though the menu looked great on paper, it must of been too difficult 4 the chef to pull off. Prawns were small & in the shell. At least give us a water bowl for our hands. Portions were tiny. Serve sorbet in a chilled glass.. I had to drink mine. My salmon was smaller than my husbands. I need not carry on. The staff were great so I decided to contact the manager about the fact they would not take my Entertainment Card. I have left Mr Judd 3 messages, but no return call. Shocking managerial service. Will make sure all my friends never stay or eat here. Worst Valentines ever!
by Rochelle Riley
Oct 31, 2013
I give the 3 star rating because my husband and I dined Sunday night and whilst his meal was fantastic mine was a little disappointing. My fish was over cooked and the pork belly was under cooked. It was a shame because of the elements had have been cooked better I would have been tempted to give a 5 star rating! The service was excellent and we were not rushed, just right. The view is amazing and I will recommend Vue to my friends and family.
Sep 10, 2013
Have dined here multiple times. Food is always fantastic, great service. Love the view and would highly recommend to people. The mains, breads and sides are decent portions. Would love to see a more creative dessert menu as we always wish to have dessert but end up going elsewhere. Lovely atmosphere none-the-less.
by Julie Fonua
Dec 24, 2012
The food was very good, hot and well presented. The views are fantastic.
by Jenna Malkin
Dec 09, 2012
Great food, great view. But the air con was freezing and the service staff were a bit rude which was disappointing.
Jul 22, 2012
Had breakfast here on the 21st July and the view was spectacular! Unfortunately the breakfast buffet was a bit disappointing which is a shame as the service was good and attentive. The food was mediocre. The hash brown was sitting in a lot of oil, they had 2 types of bacon but all soggy no crisp at all. With a view like this,Mercure should make more of an effort to make the experience worth returning.
by Jenny Navot
Jul 17, 2011
Fantastic views and beautiful decor, staff were attentive and obliging. Had a lunch for 10 ladies, the $20 lunch menu was good value. I feel the overall quality of restaurant location and service would justify wider advertising. Most enjoyable.
by Mark Marshall
Apr 19, 2011
desert and suroundings great. Mains were nothing special. cooked well but no wow in the taste. expected something a bit more for $40. Good service. Very cool in the restaurant.
by Kate Humphrey
Jan 03, 2011
Absolutely sensational refurbishment.....Great views, embiance and food on Xmas day - we will be back for more. City views one side - harbour views the other. Very exciting new decor and menu.
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