Vue Restaurant

3 star rating 13 reviews

Restaurant location map

09 3778920

Mercure Hotel, 8 Customs Street East, Auckland CBD, Auckland

6 AM to 10 PM


Reviews for Vue Restaurant

1 star rating
by Jess C
4 months ago

I bought a Grabone voucher for the buffet breakfast and we went with high expectation this morning.  The buffet breakfast was very disappointing. There were very few selection and the bake beans were even a bit off.  Even the coffee was horrible.  There were only 3 selections - expresso, black coffee and mocha.  They didn't even taste like real coffee - more like the cheap coffee you get from the vending machine.  This is the worst buffet breakfast I had ever been in a hotel chain. 

The service was poor too - well… I don't even think there was any service at all.  No one came to take our dishes away and we had to put the dishes on the table next to us.  

I don't think I will ever go back there again.

3 star rating
by Pol
5 months ago

Went there for breakfast. Fantastic view, funnily enough! Decent if a little uninspired breakfast buffet selection.
One thing that annoyed me was that in the hour we were there (business breakfast), nobody came to clear our table. We ended up with plates and mugs piled up while the staff chatted at the front desk. Finally had to ask a lady (duty manager?) to clear some space on our table, she came, took half of the plates but left the others and never came back. I have to say, I'd be quite disappointed if I was the GM: great surroundings, good food but let down by unnecessarily slack service. Also, although we were the first for breakfast that morning, the carpet looked like it had been vacuumed halfheartedly, not a great sign. Someone needs a kick up the bum.

1 star rating
by Vicki Williams
6 months ago

Disgraceful service and horrible food.  Chef and his skills need addressing and time needs to be pit into training good waiting staff.  Chairs need a damn good clean and would help if Supervisor spoke English better.  View is to die for, but that is all.  Will never be back.  Most disgraceful food I have had in a very long time.

4 star rating
by Brunchalicious
8 months ago

Was taken there as a birthday surprise... The food was great and proportions were generous but the service didn't quite match the price or the service . It can be very loud if there are groups of people. However I'm not put off and would go again.

1 star rating
by Liz Crompton
Feb 24, 2014

Final update: The meal was fantastic. Entrees are small but Devine. We had the steak & pork which was cooked to perfection. Didn't like the deconst tiramisu but tht was just a personal opinion. Well done chef.
Update: Finally spoke to the manager who was actually very polite and apologetic. We have been offered a room and meal on the house to experience the real Mercure Hotel and Vue restaurant. So watch this space... Maybe we just had a one off bad experience. Prepared to give thm the benefit of the doubt :)

Don't waste your time or money. Hubby & I went to Vue Restaurant for set menu @ $99pp for Valentines. Only because it was in Entertainment Book. Husband left hungry & even though the menu looked great on paper, it must of been too difficult 4 the chef to pull off. Prawns were small & in the shell. At least give us a water bowl for our hands. Portions were tiny. Serve sorbet in a chilled glass.. I had to drink mine. My salmon was smaller than my husbands. I need not carry on. The staff were great so I decided to contact the manager about the fact they would not take my Entertainment Card. I have left Mr Judd 3 messages, but no return call. Shocking managerial service. Will make sure all my friends never stay or eat here. Worst Valentines ever!

3 star rating
by Rochelle Riley
Oct 31, 2013

I give the 3 star rating because my husband and I dined Sunday night and whilst his meal was fantastic mine was a little disappointing. My fish was over cooked and the pork belly was under cooked. It was a shame because of the elements had have been cooked better I would have been tempted to give a 5 star rating! The service was excellent and we were not rushed, just right. The view is amazing and I will recommend Vue to my friends and family.

4 star rating
by Carol
Sep 10, 2013

Have dined here multiple times. Food is always fantastic, great service. Love the view and would highly recommend to people. The mains, breads and sides are decent portions. Would love to see a more creative dessert menu as we always wish to have dessert but end up going elsewhere. Lovely atmosphere none-the-less.

4 star rating
by Julie Fonua
Dec 24, 2012

The food was very good, hot and well presented. The views are fantastic.

4 star rating
by Jenna Malkin
Dec 09, 2012

Great food, great view. But the air con was freezing and the service staff were a bit rude which was disappointing.

3 star rating
by Charissa
Jul 22, 2012

Had breakfast here on the 21st July and the view was spectacular! Unfortunately the breakfast buffet was a bit disappointing which is a shame as the service was good and attentive. The food was mediocre. The hash brown was sitting in a lot of oil, they had 2 types of bacon but all soggy no crisp at all. With a view like this,Mercure should make more of an effort to make the experience worth returning.

3 star rating
by Jenny Navot
Jul 17, 2011

Fantastic views and beautiful decor, staff were attentive and obliging. Had a lunch for 10 ladies, the $20 lunch menu was good value. I feel the overall quality of restaurant location and service would justify wider advertising. Most enjoyable.

2 star rating
by Mark Marshall
Apr 19, 2011

desert and suroundings great. Mains were nothing special. cooked well but no wow in the taste. expected something a bit more for $40. Good service. Very cool in the restaurant.

4 star rating
by Kate Humphrey
Jan 03, 2011

Absolutely sensational refurbishment.....Great views, embiance and food on Xmas day - we will be back for more. City views one side - harbour views the other. Very exciting new decor and menu.