Reviews for Wagamama
by Jess Pendergrast
3 days ago
We went to Wagamama on a Friday afternoon for a late work lunch. I have been to Wagamama a few times and I have never been thoroughly impressed by the food.
There are a variety of food options so it is a good place to go if you have a huge group with different dietary needs. I ordered the market fish with stirfried vegetables ($21.50). My dish came with a good amount of fish, however all of the other dishes that my work colleagues got had hardly any meat and their plates were filled with basically all rice. My dish also came out after everyone had finished their meal. On the positive, I love that you can now substitute white rice for brown rice.
The service was average and the waiters got a few of the orders wrong.
While my dish was nice, I would have been disappointed if I had ordered any of the other dishes. Overall, I probably won’t go back again.
by Richard J
3 days ago
But hampered by non English speaking staff we went there for a birthday the waitress was just useless clearing plates while we were eating
She could not understand a word we said
Food was ok but heavy on rice low on meat and vegetables
But lots of better places
by Louise Murray
5 days ago
Went here today for a birthday lunch. Awful service and although one of the waitresses was lovely, the others were plain rude. Not only this but for the price, we had v.average food. A bit of crumbed chicken with a limp, undressed pointless salad on the side. Would not recommend.
by Annette Wong
14 days ago
A friend and I bought a grab one voucher to use ($25 for $50). We definately got our values worth! We ordered a few sharing plates; the mushroom and rice panko balls, chicken dumplings, wok veges, raw salad and a grilled chicken katsu curry on brown rice
All were delicious! The dish that stood out to me was the mushroom dish. It reminded me of deep fried sushi!
If you are looking to eat clean and to your macros, You can easily tailor your meals here. I highly recommend the grilled katsu chicken curry on brown rice. Ask for the curry in a separate bowl and give it to whomever ur dining with..The grilled chicken is about 120-130g (an eye balled measurement) and the brown rice option is about 1 cup (also eyeballed). The chicken is a grilled with no added oil or coating. It had a lovely lemon grass seasoning though
The salads were amazing! The raw salad would be best option for those watching their meals. The dressing was light-seemed vinegary and not creamy. The wok veges were a little bit too heavy on the soya sauce - but my friend loved them
Overall an approved eat
17 days ago
Great service! Great food! Enjoy it every single time! One of my most favourite restaurants! Absolutely love their chicken katsu! I don't agree with the average rating!
19 days ago
Clean facility, very busy night as I guess everyone was like us and wanted a warm dish to keep warm in Auckland's shitty weather haha
So top to bottom was a pork belly ramen (yes is was under the ramen category but it was made with udon noodles 😒) and a grilled duck ramen.
I was very disappointed that the pork belly ramen came out as udon, even when we asked about it, they corrected us that even though it was under the ramen category in the menu it's really udon. . What? Lol
My grilled duck wasn't grilled, more like boiled duck. The soup was okay, flavourful but not the best soup I've had.
If you're looking for an authentic Asian dish, this is not the place. Very westernised in my opinion.
Overpriced as well, there are definitely other places that do the same or bigger portions for much cheaper. Each of our bowls was about $21 +
Despite the busy night, our waitress didn't forget about us which was very nice! We ordered some juices (sorry no photo) one tropical and one ruby root, delicious freshly made juices! I'd come just for the juices haha
I won't be back anything soon though for the food though, just doesn't cut it for someone who loves her ramen
by Emma Grey
20 days ago
Good food but lots of flies everywhere!! Makes for an unpleasant experience... Seems a bit unclean ..obviously need to clear their tables more often!! Otherwise good service
by Chloe Mae Repia
one month ago
Love the portion sizes, this is the type of place we come for family dinners. Great for kids and every now and then they do "kids eat free" which is amazing as our miss 3 tends to have one bite and not finish a meal. Always get there ginger chicken. It's nothing fancy feels quite "franchised" but it's all good. Will be back
by Claudia Serra
one month ago
Went here for my friend's birthday dinner. Clean and tidy with friendly and prompt staff. I really enjoyed my chicken salad and have enjoyed meals previously here in the past, but my boyfriend's chicken dish and my friend's pad thai were both extremely bland with barely any flavour which was quite disappointing - so I think the dishes are a little hit and miss! Overall would still go back though to have the dishes I know and love :)
by Clare McGibbon
one month ago
This used to be one of my regular places to eat when in Newmarket but the last couple of times it seems to have really gone downhill. I was waiting a while for a menu and then for someone to take my order. I ordered a yasai cha han and a juice. Juice was nice enough but the cha han looked extremely unappetising. It came within 3 minutes and looked as though everything was thrown together and re-cooked. There were clumps of white rice that hadn't been mixed into the dish, the egg was grey and the tofu had been re-cooked so many times it had no tofu inside it! I sent it back and was offered another meal. Got the katsu curry this time which was much better. I noticed too that there are flies everywhere - gross...
by Jenny Cao
one month ago
A really family friendly restaurant with lots of seating. Katsu chicken is my favourite, with a really reasonable portion size. However the udon we also ordered was leaning towards being a bit small, but was still very tasty nonetheless!
by A Culinary Affair
one month ago
The back story: Chains, franchises, global names...These are some words that I have heard associated with Wagamama. But they need not be negative ones - having tried a few of the Wagamama outlets now, I have decided that chains do not necessarily equate to uncreative, boring food. In fact in this case, it can be quite the opposite; a good brand can be a signal of predictable and reliable quality.
Setting: The layout across most Wagamama outlets are similar; clean and generally tidy with long tables and bench chairs on either side to allow large and small group seating. It is a reliable but predictable decor; not a place you'd turn to for creativity or stylish interiors but modern and aesthetically pleasing enough for a meal out. The open kitchen design allows you to watch the chefs in action which can be a good conversation starter. The paper disposable placemats on the tables ensure cleanliness but also versatility as it also serves as the order record where the wait staff record your order on. Akin to a street diner, with sounds of cooking next to you, yet with sufficiently modern decor to make it a comfortable dining experience - I have taken international guests here for meals - a place where I can rely on quality and reproducibility, despite its higher end price range.
Food: They have recently introduced new items on the menu - helpfully marked "new", including pork ribs, fish ramen and a brown rice option for the health conscious. The ingredients used are fresh; and reflected in the colorful presentation of all their dishes - reds, greens, yellows. The pricing however reflects this too with most meals in the 20s range - which is higher than what most Asian restaurants would charge for noodle and rice dishes. The options are many and varied; with the choice of varying the type of noodle and adding sides - it is possible to create your own dining experience. I ended up choosing the pork belly ramen but with whole wheat noodles and a tea stained egg. My dining partners chose the salmon and chicken ramen respectively. The pork was fresh but fatty as expected from the belly, but was well cooked and tasty with the ramen soup, chilli garnish and bean sprouts. The addition of mint was a bit questionable though; giving an overpowering "toothpaste" feel to the dish. The broth lacked the flavour too of a usual ramen broth so overall I wasn't quite sold. The salmon ramen was the best dish though at our table; tender succulent salmon- just cooked through on a bed of warm ramen noodles with a more tasty broth to go with it. I would recommend that as a go-to dish. The chicken ramen was rather mediocre - the use of chicken breast in a soup rendering the chicken tough and on the bland side. Their other options of yaki soba (fried noodles) and donburi (rice dishes) have proven to be good in the past though so are other options to consider; though the fried noodles have too sometimes been too salty and for the price, a little inadequate in ingredients. Food therefore ranges from good to mediocre depending on the dish ordered, hence the middle range rating, though the ingredients are generally always fresh and overall quality reliable.
Occasion : Casual night out for ramen / rice dishes but be aware of the prices of these dishes which can be more than what you'd normally pay. The brand generally means you can expect reliable and reproducible quality though, and the large interior with varied menu allows for big groups.
Revisit potential : 7 / 10
by Andy Thomson
2 months ago
Nice food as always from Wagas the service is sometimes very slow. If you go in around lunchtime on the weekend the staff are all sitting at the back having their lives much which makes me laugh as one of them gets up and serves you, just really not a good look at all as you feel like you are putting them out. However good food and great position away from huddle and bustle of 277.
by Jill Stanten
2 months ago
A friend and I had a day off so decided to have a late lunch at Wagamama. We had not been for a while and I had a craving for a chilli ramen so it seemed like an ideal opportunity to eat here. When we entered it was not busy at all only two other tables. We were greeted straight away by a nice friendly staff member and taken to a seat. This place is definitely bigger than it looks from the outside and was nice and tidy. We were given menus and left to read over them. The menu had been updated since we had last been (new stuff added and some other items removed), so I had a mild panic thought 'maybe my meal I wanted wouldn't be available'... but no to my relief I eyed what I was after =) my chilli rame now only to decide if I felt like chicken or beef.
The server came over shortly after we were seated and asked if we wanted something to drink to start with. I ordered one of the new juices a zesty green as it sounded very appealing (apple, mint, cucumber and lime) and my friend had a large coke. we were offered water which was nice and accepted. This was ordered and we were left to decide on mains as my friend couldn't make up her mind.
Our drinks arrived promptly after being ordered and the juice just looked refreshing and it's taste did not let it down. We then placed our food order, I decided to go with the chicken option of the chilli ramen and my friend went with the chicken katsu. We were asked if we wanted any sides to share and I made a quick choice to get some chilli garlic edamame.
As we waited for our food to arrive I went to use the bathroom and I must say it was very nice and clean which I really like as it's good to feel clean and refreshed after leaving a bathroom, especially when you are eating. There was a nice calm feel in the restaurant at this time which was good as we were in a very chilled mood and in no hurry.
As I arrived back at the table our food was arriving and I have to say they looked awesome and smelt just as good. I had hyped myself up for this as my craving had just been increasing since our arrival and I was soo glad I was not disappointed. My ramen was just what I was wanting, full of flavour, at a good temperature and very fresh tasting. The edamame were also very tasty and my friend said she loved her katsu.
Once we had finished our food, our dishes were cleared away and we were offered desserts and coffee which we decided to look over but after letting our meals settle decided to just get the bill (we will have to come back to try the banana katsu). We paid up and as we were leaving got told "hope you have a nice day", which was lovely.
All in all my friend and I had a very enjoyable time and will definitely have to try come here more often. I really like the japanese fusion food serve and like how nice and fast the service is. Top marks =D we will be back!!
by Gracie B.
2 months ago
We had a very disappointing dining experience at Wagamama in Newmarket. The chicken ramen soup was served lukewarm and contained cold spinach and bamboo. The deep fried rice and mushroom balls arrived with the insides still frozen solid. The bland 'warm' chicken salad mainly consisted of lettuce with four very small bite-sized pieces of chicken. The green curry was tasteless and very watery. When we pointed out the problem issues to the manager she told that us that 'the curry is good value for the money and it always comes like this'. She insisted that the dishes were as good as usual. At 9pm we saw her switching the lights off and on several times to encourage the few diners that there were to leave the restaurant. So sad - we once used to enjoy dining at Wagamama restaurants. Needless to say, we will never return. The service definitely rates a zero.
4 months ago
Loved our lunch.The food options are really good and reasonably priced.
The meal portions were really big.
The food was fresh presented nicely.
Very friendly and attentive staff.
Modern resturant with great atmosphere. Fast, friendly and efficient service.
by Jasmine Lang
5 months ago
I love the food here but the portions were small for the amount I paid. The kids meals are almost the same size for 1/4 of the price. Good service and staff are friendly
by Norman Crawshaw
7 months ago
Very pleasant meal all round. Staff attentive and friendly without being pushy. Ducky gyoza came with a very nice sauce and were actually full of meat not breadcrumbs, unlike one or two other restaurants not a million miles from Newmarket.Raishkaree was delicious, light and flavoursome with plenty of prawns and fresh vegetables as was my wife's udon. Food arrived freshly prepared, hot and obviously had not been left standing around.I also enjoyed the Japanese cider (even though it appeared to be Australian).All in all a good night out
by Roneel Prakash
9 months ago
Went here for lunch on a Saturday. Mocha and OJ were good but went downhill from there. Our menu was picked up by one of the waiters but our order wasn't taken. We finally got their attention and ordered the prawn entree and a pad thai. This wasn't a good start given the number of empty tables around. The prawns took a while to come out and were rubbery and dry! We barely managaed to get them off the skewers. The pad thai was bland and had a lot of burnt crispy bits in it which made it an unpleasant experience. Terrible food and service, the 1 star is for the drinks. Won't be going back in a hurry!
by Arietta @ Knot Just A Stomach
9 months ago
I had a rather average experience here. Service is friendly, but minimal, and they were more focused on returning to their laptop and books (perhaps a student?) than the restaurant. Although, admittedly, it was a rather calm time, some people were kept waiting a bit at the front as they waited to be seated as per the sign. It's a very spacious place though, so it'd be great for large gatherings in that regard. They also have free wifi here that you have to request the code for.
Having craved ramen for the last few weeks, I was keen to try their ramen out. I really like their menu presentation: it's easy to read, explanatory and well written. Unfortunately, the stuff here is also quite pricey. You can get ramen at a lot of places for under $9-$15, so the approx $20 ramen menu was an eye-opener. As a result, I was expecting something better than those "a lot of places".
I opted for the chicken ramen (noodles in chicken soup with topping of grilled chicken breast, greens, spring onions and bamboo shoots) and the other dish pictured is the wagamama ramen (their specialty of grilled chicken and pork and mussels and chikuwa and prawns ramen).
The ramen was thick and too firm and overly smooth so it was more like pasta cooked Asian-style than ramen. It was nothing like authentic Japanese ramen. I think the ramen had too much alkaline, hence the overly smooth texture, and they were definitely too thick for proper ramen. As such, they hadn't soaked most of the chicken broth, which was a bit bland and heavy on some sort of chicken flavouring powder taste. The grilled chicken breast also disappointed, as this was cold and tasteless, as if they had simmered all the taste out of it, rolled it in breadcrumbs, grilled it, and then left it to sit for a few hours and just chucking it into my bowl when my order came. The vegetables were perky and refreshing, but the bamboo shoots were terrible, even for canned ones. They tasted strongly of metallic false flavouring and some sort of preservative liquid it must have been steeped in. The dish as a whole wasn't too poor, I suppose, but for $18 I was really disappointed, which accounts for this low rating. The bowl also isn't as large as they promised. It's not small, but not large enough to account for the higher price.
Not a very authentic or delicious ramen, and quite overpriced. Everything was mediocre, with a few minor dislikes, and the high price just brought the rating below the average "meh" mark.
I do like the uniquely shaped wooden scoops for sipping soup from, on a brighter note!
by Liza Shieff
10 months ago
Just had a late lunch at Wagamama and ordered number 27. It is a lovely dish. Very tasty, however had a big piece of noodles stuck together. Asked staff but they told me it is normal and the girl said that when she cooks she always has them. I was disappointed as to be honest I can accept it from my 16 year old daughter but not from a professional chef.
11 months ago
Nothing to complain about, but nothing to rave about either.
Service is average, just enough to get by on.
Food is nice, place is a bit like a cafeteria and a bit noisy, but good to take the kids to (as long as they like the style of food). Parking adds cost of course being Newmarket.
by Ryu L
Jun 04, 2014
We had lunch here today with my wife. Have had the worst Japanese restaurant experience of my life. Shocking value with stale rice & lukewarm ramen we'd ever been served. Way overpriced and substandard food. The only redeeming feature was the tasty teriyaki and staff was friendly. A disappointing experience & I will certainly never return.
by Steve Boyce
May 30, 2014
I've eaten here often and always have the noodles. Consistently good but sometimes you need a little salt to get the flavor shifting. For a place with transient wait staff, it is always friendly and good and if you get the trademe voucher its a meal for two for under $50 with booze. Nothing to complain about here. I would give it a solid 3.5 stars.
by Helena Chen
May 21, 2014
As a big fan of Japanese food, I was curious to try this place out after a friend suggested we go here for dinner. The place was massive; much bigger than the petite and noisy Japanese restaurant environments that I am use to. And with only a few people there when we arrived, the rows and rows of long empty tables made the place feel too empty.
I was a little shocked with the prices when I picked up the menu; usually I’d pay around $9-$13 for a bowl of pork ramen or chicken donburi, but here they were charging almost double that. Nevertheless, we were already seated so I went ahead and ordered a yaki soba, which was pretty much just fried noodles. Coming from an Asian family, I can say that the meal was pretty bland and decidedly average. There was also supposed to be chicken in it, but I think I only found about 3 small pieces. The only redeeming factor about this restaurant was the good staff and friendly service. Although I think it’s safe to say that I’ll be sticking with my regular Japanese eateries and mostly likely won’t be revisiting this place anytime soon.
Apr 04, 2014
Loved this place!
Went here tonight for dinner with a girfriend and we both loved every bite! Try their spicy chicken on rice as a main and spicy chicken on stick.as a side - yum yum yum!!
Cozy private seating in the front if you want some privacy
by Mina Ross
Mar 20, 2014
Honestly I love Wagamama...It tortures me everyday that the CBD one has shut. Please bring it back one day, Wagamama! I need you!
The Newmarket restaurant is of course, just as good!
The staff are lovely, helpful, and attentive, the wait for food fairly long, but not excessive. The ordering technique is neat - you decide what you want, tell the server, and they write it both on their notepad and on your paper placemat! Now that's how you avoid food mix-ups & serve smoothly.
I generally order a fried rice dish or a ramen - depending on whether I want noodles or rice, obviously. Either way, I always get one with prawns & seafood. :3 Also order some edamame for the table. It's only polite.
The best choice of drink here is always the carrot, apple & ginger juice. I promise, you will love it.
The ambience is always warm, bright and spacious - Wagamama can handle groups of immense size, and seat you all at their lovely bench seating.
To see details of great days that also featured Wagamama, see my Wagamama tag on my blog!
Jan 08, 2014
I have eaten at wagamama restaurants quite often and try a different dish each time. I prefer this wagamama restaurant to it's town counterpart.
The waiters/waitresses are friendly and professional. When some orders got mixed up and we received another tables edamame beans they allowed us to have the food without paying for it which was nice (we were a group and hadn't realised someone on our table hadn't ordered it before eating)
I usually order the ramen bowls as they are definitely worth the money and are usually delicious. I had a wagamama ramen which was full of seafood and meat and was definitely worth the $21 I paid for. Very delicious too (not too bland)
Good place to eat (if you can find parking)
by Rod K
Jan 06, 2014
Don't expect anything more than a very average Japanese restaurant.
More expansive than usual by about $5 per dish.
Dec 29, 2013
Disappointing. Had the Japanese curry chicken and it wasn't the best one I've ever had. My partner wasn't impressed with his dish either.
by Sue Grimshaw
Dec 26, 2013
Been looking forward to eating at Wagamama for a long time and decided to make a family visit while on our Christmas holiday in Auckland with mouths watering in anticipation of the pan- Asian flavours. The nice ambience and very friendly service from Laura were the plus points. The worst was the meal delivery time for our table of five as I was left waiting for almost 15 minutes for my order while the rest of the family were well into eating! When it finally arrived, my teriyaki beef was very tasty and tender but the noodles and veg lacked pzazz. My husband's chicken salad had a huge amount of lettuce but a very small quantity of chicken for a main course dish. Overall a bit of a letdown.
Nov 12, 2013
Friendly staff and prompt service. I ordered the Spicy Ramen- not impressed. It was very bland. The Lychee drink was a disappointment as it was more like water with a couple Lychees. The general atmosphere was pleasant and the interior is spacious- to cater to large groups. Bright and clean. I didn't feel I was getting my money's worth. The Wagas in the CBD May differ.
by Mimi Yang
May 30, 2013
I have been to Wagamama Newmarket many times over the years and this is the first time I have blogged about it. It has consistently been excellent in terms of food flavours and portions, service and ambience! I will definitely continue to come back in future!
I particularly like the vegetarian dishes and the portion sizes! One dish almost always lasts me two meals!
by Miriam McDonald
Feb 13, 2013
I was extremely hesitant to try Wagamama Newmarket after reading negative reviews on this website. I am so glad my boyfriend talked me in to it because it was amazing!!
I ordered the ginger chicken with udon noodles and it was delicious, perfect amount of ginger, lemongrass, corriander etc. My partner had the katsu chicken curry and was equally satisfied.
The portion sizes were very good, we didn't have enough room for desert. The staff were great, we had excellent service.
The people who complained about this restaurant must be crazy, I will go back again for sure.
Jan 07, 2013
Some people dislike Wagamama as they see it too much as a chain restaurant but I think it's quite alright. Food is good however not authentic. Service is alright and the restaurant can get quite noisy due to the way it's set out but the setting is also pretty cool.
by Jeremy Hope
Nov 08, 2012
Way overpriced for the pitiful amount of food that you get. Bad service, I was ignored for half an hour by 4 different staff and as a result, did not get to order dessert. That ended up being a good thing though, because judging by the portion sizes for the mains, the desserts would have been tiny.
I do not recommend anyone go here. Rip off. It's not even authentic Japanese.
Jun 23, 2012
I normally get dragged along to this place but service is ok IMO, the food though is bland, the only thing I'd recommend are the desserts, Banana Katsu was ok, chocolate fudge cake was nice albeit overly sweet. Prices are excessive for what you get.
May 08, 2012
Had dinner with a friend on a Monday night. Was considerably quiet but service was still poor and virtually non-existent. Had to wait 3 minutes to be seated. Decor was bland but clean.
Prices were exorbitant and portion was small. Given this, hardly surprising it was quiet while cafes nearby were more bustling.
Will not come back again, and do not recommend others to be put through this torture. There are a handful of other Japanese eateries nearby which offer better value for money, more authentic Japanese food and much more appealing ambience.
Jul 27, 2011
I really enjoyed my experience at Wagamama, came here with a friend after a visit to our Gym down the road, service was friendly and prompt we ordered a beef dish and a chicken dish and they were both delicious, full of fresh veges and a yummy sauce. I was very satisfied and will definently be back to try out some more of there wonderful dishes.
by Food Voyeur
Jun 10, 2011
Four stars for the delicious flavours in my dish, Yasai don buri (I think). The vegetables were fresh and perfectly prepared. They had a lovely kind of chargrilled flavour to them, and I enjoyed the sesame seeds and the very more-ish sauce that accompanied the dish.
That said, I had to knock a star for the fact that I really did want a larger quantity of veges for the $12.50 price. Loads of rice though, so I didn't go hungry. Also, the free green tea seemed to have an extremely bitter bite at the back of the palate (the waitress listened, but seemed unconvinced she needed to take any action on my comments which I expressed when she asked how my meal was. She smiled and nodded sweetly.)
Only other complaint would be sticky sticky tables!
Apart from that, I think it's great to have a super healthy, fast, convenient hot lunch option like this in Newmarket. Nice one Wagamama!
PS: I also liked the puzzle-sheets they have for kids; and I thought the long bench-table layout was very sociable and funky.
Feb 01, 2011
I have just this minute, came back from here and I have to say that this is probably one of the worst, if not THE worst dining experience I have ever encountered. Wagamama's food is not unlike their décor - bland and boring.
Service was quick and efficient, but generally pretty unfriendly and the waitress kept on checking on us begrudgingly. We were told that the food was not going to come at the same time as if it was a marketing point. My partner ordered the Chili Ramen and I ordered the Teriyaki Salmon. The ramen was okay but you could hardly call it a ramen dish as it was mostly sprouts. The soup was watery and bland... a bit like salt in hot water.
The teriyaki salmon eventually arrived and it was half inch thin piece of 100gm boiled salmon on a cup of rice with limp, oversteamed bokchoy, a bit of soy sauce. $23 for that? It was almost tasteless.
We decided to stay for dessert. We ordered the Banana Katsu. For $12 we expected something really nice... What was served was 2 small and sad fried bananas and a conservative scoop of icecream with a mint leaf. Also, incredibly bland.
All in all, I spent $73 (no alcohol) and walked away feeling intensely ripped off. For quarter the price, we could've gone to Banzai or Katsubi which is much friendlier, the food is heaps better and just as healthy.
I will not be returning. If you haven't been, don't go. Maybe try Tasca a few steps down.
Aug 21, 2010
Always an enjoyable lunch and the food is yummy. Service is great
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