Reviews for Wintergarden Cafe
14 days ago
Happened on this spot whilst exploring Domain park, we decided to have a seat to soak up the sun and have a nibble.
Service was great, we were quickly greeted when we entered and promptly seated. Location wise this place is perfectly situated to enjoy a glorious day in Auckland, a good spot to escape the hustle and bustle of the city
We had a few Kraft beers which were crisp and refreshing, and the gluten free berry crunch cheesecake was also delicious.
Showstopper: I loved the scenery, very green and relaxing. Great spot to chill and I will hopefully be back soon.
Overall Grade: B+
by Angela T
one month ago
Went here for the first time today and I ordered an iced coffee and the chicken fillet schnitzel. I was really hungry so I didn't even pay attention as to what came with the schnitzel but I was pleasantly surprised. It had a raw salad with Beetroot which I usually don't eat but I enjoyed it. It also came with cauliflower rice which I've never tried before. Overall I really liked my meal. Service was good too as there weren't many people eating in the cafe.
by Mary Smith-Underwood
2 months ago
Decided to have our get together here. The menu is quite simple but the caked in the chiller cabinet looked lovely. This place has had a big spruce up since I was last here but I feel the menu choices lacking in variety.
The service was excellent. Wait staff very fast and friendly. For me the price was a little steep for essentially a cafe
I had the croque monsiuear which essentially wasn't that exciting. It was smothered in barely melted cheese on Vienna bread. Served with a bit of lettuce. Nearly $20 for a 'toastie', my friend had the fish and chips. Chips nice and crunchy. Lower the prices and I feel they would get more patronage.
3 months ago
Went there for coffees and cakes with my husband and another couple and child. Customer service was utterly poor! We ordered a baby chinno as well 4 coffees and 4 cakes but a hot chocolate was served instead of the baby chino and only 3 coffees, when we asked them to correct it the male manager gave us an attitude that basically was so rude that i have cancelled my next week meet up with 5 friend!. We will take our business else where, where customer service is priority!
by Candii Cao
4 months ago
Tried the high tea for the first time. The high tea is $34pp include tea or coffee and its offered first and third weekend of every month. The online booking system was quick and efficient. The staff was friendly and offered explanation of the food and tea. The savoury food was delicious. The scone was amazing but we found the chocolate cookie a little out of place.
by Richard J
7 months ago
Great coffee and food is really nice as well have had snacks and lunch as well .
Staff are friendly and efficient
It's a great place to relax
by David Allemann
11 months ago
My company used the Wintergarden for our annual Christmas function this year, which was a formal black tie event. We have high standards and found that the Wintergarden more than met those standards - the venue and personnel were fantastic for the event.
Though its right in the middle of the city, the domain location gives the Wintergarden a special away from it all feeling.
Our initial arrangements were handled by Bev, who did a great job in communicating and helping to plan and arrange the event. Johanna ran the event on the night and she was great to deal with and helped to make things run seamlessly.
The staff were fantastic. They were friendly and professional and had a smile on their faces. In fact one of them even dropped a couple of our people off in their car when their taxi didn't arrive - fantastic. The feedback from our staff was that everyone thoroughly enjoyed the evening and the location.
The food was excellent, and even our special meal requirements were all taken care of with no fuss.
I would highly recommend using the Wintergarden for any event.
11 months ago
Booked here for a weekday Christmas lunch. Seeing as we were a large group (20 people over two tables) and on a limited time frame, we emailed ahead our orders. Over 30 minutes had passed and we were only served the few drinks that some of our table had ordered. Once we reached the 30 minute mark with still no food on the table, we approached the staff several times and were met with flustered young staff trying to reassure us that the food would be out soon. To give you an idea of the wait we endured, we arrived at 12pm and 50 minutes later the first half of our dishes arrived while the other half of the table had a further 10 minute wait. We were given no explanation as to why our food had taken so long to come out and what we were served did not look like it would have taken over an hour to prepare.
Of course, given that we were overdue to get back to work, everyone had to eat their meals in a hurry. The meals were underwhelming and unenjoyable. Two of our party were tempted to send back their plates but as they had waited so long and were hungry; forced themselves to complete their meal without complaint. I'm sure the food would have been much better if it had been served in a timely manner.
We requested to speak to the manager however were told that she was off sick. This was the same manager who had replied to an email the very same morning thanking us for putting in our orders beforehand.
As a consolation, when paying, we were told that the drinks were free of charge. Overall we found the Winter Gardens café to be expensive with poor service and average food. It is a shame to think that such an establishment like this has left us with such a terrible impression as we have previously had pleasant dining experiences in the past. Our whole group will not be returning to dine here again.
Addition: After emailing management we have been offered a complimentary morning tea to make up for the terrible service we received yesterday. It's good to see restaurants being able to make it up to their patrons. We will be taking them up in this offer in the New Year.
Jun 12, 2014
Lovely setting surrounded by a beautiful park, this cafe is a welcome oasis. Possibly a bit tired looking but very roomy inside. Kids meals quite small, but only place in Auckland where I can find a Croque Madame :-)
by Mimi Yang
Mar 08, 2014
Last Saturday after the wedding ceremony, the bridal party decided to get some coffee at the Wintergarden Cafe as we had a photo-shoot in the domain. We ordered 5 coffees and a tea and asked if the waitress could write on the cup "Bride" and "Groom" but as it was quite busy, the waitress didn't have time so the manager took the order instead and said he would supply us with a marker pen. That's not too big a problem, but I didn't appreciate the attitude of the manager.
While we waited 10 minutes for our simple coffee orders, the manager came and tossed the pen on the table. Then he walked away and I had to walk to the counter again to ask for the sugar for my coffee. The latte came with a bigger black cup which I was unable to write on the cup, so I asked if we could have smaller cups to which the manager said that there would be a charge. Didn't expect that much to happen for just a simple request.
The coffee tasted alright, but obviously customer service is not their number one priority. Way to wreck a wedding day!
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