Reviews for Wintergarden Cafe
by Lil Zee
3 days ago
Booked here for a weekday Christmas lunch. Seeing as we were a large group (20 people over two tables) and on a limited time frame, we emailed ahead our orders. Over 30 minutes had passed and we were only served the few drinks that some of our table had ordered. Once we reached the 30 minute mark with still no food on the table, we approached the staff several times and were met with flustered young staff trying to reassure us that the food would be out soon. To give you an idea of the wait we endured, we arrived at 12pm and 50 minutes later the first half of our dishes arrived while the other half of the table had a further 10 minute wait. We were given no explanation as to why our food had taken so long to come out and what we were served did not look like it would have taken over an hour to prepare.
Of course, given that we were overdue to get back to work, everyone had to eat their meals in a hurry. The meals were underwhelming and unenjoyable. Two of our party were tempted to send back their plates but as they had waited so long and were hungry; forced themselves to complete their meal without complaint. I'm sure the food would have been much better if it had been served in a timely manner.
We requested to speak to the manager however were told that she was off sick. This was the same manager who had replied to an email the very same morning thanking us for putting in our orders beforehand.
As a consolation, when paying, we were told that the drinks were free of charge. Overall we found the Winter Gardens café to be expensive with poor service and average food. It is a shame to think that such an establishment like this has left us with such a terrible impression as we have previously had pleasant dining experiences in the past. Our whole group will not be returning to dine here again.
Addition: After emailing management we have been offered a complimentary morning tea to make up for the terrible service we received yesterday. It's good to see restaurants being able to make it up to their patrons. We will be taking them up in this offer in the New Year.
6 months ago
Lovely setting surrounded by a beautiful park, this cafe is a welcome oasis. Possibly a bit tired looking but very roomy inside. Kids meals quite small, but only place in Auckland where I can find a Croque Madame :-)
by Mimi Yang
9 months ago
Last Saturday after the wedding ceremony, the bridal party decided to get some coffee at the Wintergarden Cafe as we had a photo-shoot in the domain. We ordered 5 coffees and a tea and asked if the waitress could write on the cup "Bride" and "Groom" but as it was quite busy, the waitress didn't have time so the manager took the order instead and said he would supply us with a marker pen. That's not too big a problem, but I didn't appreciate the attitude of the manager.
While we waited 10 minutes for our simple coffee orders, the manager came and tossed the pen on the table. Then he walked away and I had to walk to the counter again to ask for the sugar for my coffee. The latte came with a bigger black cup which I was unable to write on the cup, so I asked if we could have smaller cups to which the manager said that there would be a charge. Didn't expect that much to happen for just a simple request.
The coffee tasted alright, but obviously customer service is not their number one priority. Way to wreck a wedding day!
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